How to Troubleshoot and Repair a Washer When the Cycle Will Not Advance

If you find that your washer is stuck on one cycle, its timer or noise suppressor is likely to be faulty. Using our repair guides, 3D renderings, and instructional videos can help you determine if the reason why your washer is having cycling issues is because of a user error or a failed part. If you need to replace a part in your washer, we offer step-by-step details for accessing, removing, and installing the part.

Using This Page, You Will be Able to Troubleshoot the Following Symptoms:

  1. Washer timer will not turn on.
  2. Washer cycle will not advance.
  3. Washer will not change cycles.

Inspect These Common Issues First

Be sure to check these common problem areas first to determine if the issue could be solved through simple maintenance or if it must be fixed by replacing a part. Have your user’s manual on hand when you are diagnosing your washer. If you don’t have it, The Fix App lets you digitally access your washer’s manuals simply by entering your model number in!



Remember, when troubleshooting any washer symptom, start by unplugging it from the electrical outlet or turning off the breaker. If you have a gas washer, cut off the gas supply.

Is a Fault Code Appearing on Your Washer's Display Screen?

Some washer models have digital displays that show error codes when they are facing an issue. If you own a washer that could do this, refer to your user manual and diagnose your washer accordingly. If the error code indicates a fill error, troubleshoot your washer’s parts by checking out the links below.

Is Your Washer's Lid or Door Fully Closed?

Some washers are unable to perform their cycles if their lids/doors are not completely closed. Ensure that you have closed your washer’s lid/door all the way and that it is locked.

Have You Cleaned out the Lint Trap?

A choked lint filter can cause a washer to get stuck on a wash cycle. Clear the filter of debris and ensure that it is cleaned between every load.

Common Parts You May Need to Replace

The parts below are the most common causes of cycling issues. More information such as part descriptions, 3D renderings, and installation instructions are available on the individual part pages.

  1. Noise Filter:
  2. The noise filter blocks the electromagnetic waves produced by the washer during its cycle and prevents it from damaging the control board. If it fails, it is unable to protect the control board and the washer can become stuck on a cycle.
  3. Timer Knob:
  4. The timer knob helps users to select their desired settings on the washer. The knob can crack and no longer stay in position on the timer switch shaft, or it will spin loosely and not engage the switch.
  5. Timer Switch:
  6. The timer switch ensures that your washer executes the correct functions according to the cycle the appliance is in. If it fails, it may not be able to communicate to the washer that it needs to proceed to the next cycle.

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