Careers | Fix.com

Careers

Fix.com is an ecommerce company with offices in Canada (Dartmouth and Truro, NS) and the U.S. (Salt Lake City, UT). We’ve been helping people fix things since 1999 and have grown to be a market leader for replacement parts throughout North America.

We’re always looking for smart, creative people to join our team. We’re growing and have opportunities in development, design, marketing, customer service, and more. Our employees enjoy a friendly office environment and a time-tested, successful company that cares for its people.

Current Opportunities

.Net Developer >
The .Net Developer will join our development team to develop the backend ASP.NET and C# code that powers our ecommerce web sites. The ideal candidate will need both communication and analytical skills to work with the team to effectively design and document new features and components.
Location: Dartmouth, NS
Junior Marketer >
Want to be part of a team filled with smart, analytical, ambitious people who thrive in an evolving work environment and who don’t shy away from a challenge? The Junior Marketer will help support our marketing team and their activities. Using a foundation of SEO principles, you will conduct basic research, help commission, create and promote original content, and perform various other marketing tasks in a supporting capacity.
Location: Dartmouth, NS
Previous Opportunities >

Benefits & Perks

  • Competitive health plan fully paid for by the company
  • Plus dental, life insurance, and employee assistance program
  • Free parking immediately in front of the building
  • Large kitchen with refrigerator, microwave, toaster, dishwasher, etc.
  • Cold drinks and snacks
  • Free coffee, teas, specialty drinks



  • Newly renovated offices with lots of natural light
  • Friendly, laid back environment

Locations

Fix HQ
60 Dorey Ave, Suite 200
Dartmouth, NS B3B 0B1
Canada
Customer Service Center
415 Willow Street
Truro, NS B2N 6T2
Canada

From Some Of Our Folks

“We have a very laid back, friendly office culture. People are very pleased to find such an easy going, comfortable office despite the high-paced work flow. Also, there is opportunity for future growth as new positions are frequently being developed”

Natalie Downing, Manager of Inbound Marketing

“When I started, I was hired as a Junior Marketer. After working here a short time, I realized I had an interest in SEO and started learning as much as I could. You guys saw that as well and continued to facilitate my interests by giving me more SEO related work / training. Because of that, I was given a new role and now SEO is the entire focus of my job.”

Jake Rosborough, Search Marketing Analyst

“Because of the nature of this company’s position in an evolving digital marketplace, we find ourselves constantly evolving with the company as its employees. With that evolution comes a host of unexpected skills, experience, and daily opportunities to learn and grow.”

Jack Scrine, Senior Editor

Previous Opportunities

While we may not have an open job posting that exactly suits you please send us a resume if you're interested in joining the team. Here are some recently filled positions that can show you the kind of skills we're looking for.

Junior Technical Support Specialist

We are currently seeking a Junior Technical Support Specialist to join our support team to assist users on-site and in remote offices with application, troubleshooting windows or other system problems, installing software, and maintaining printers.

The primary role will be supporting users in their daily tasks to ensure that a reliable and robust IT platform is available to all. A high customer service focus is critical in the role, and a strong technical skill set is a must.

Main Responsibilities

  • Server and desktop support duties for our internal team and remote users for the day-to-day operations for employees (PC support, server maintenance and troubleshooting).
  • After hours support (on-call rotation) and maintenance requests, pro-active response for outages.

Education/Experience

  • Technology Diploma, Degree or relevant experience (minimum 1-2 years)
  • Experience with supporting end-users in a desktop support role
  • Required Qualifcations

  • Windows 7&10 desktop support, laptops, desktops, printers, other hardware
  • Office 365 (Outlook, OneDrive, SharePoint, Office 2016)
  • Windows networking, DNS, DHCP, cabling (installing/terminating)
  • Class 5 Driver’s License and reliable access to a vehicle.
  • Be able to work in Canada legally
  • Qualifications considered an asset

  • Advanced networking, VLANs, redundant networking, firewalls, routing
  • Windows Server (2003-2016) Administration
  • Linux (Ubuntu/CentOS) experience
  • Mac desktop experience
  • Microsoft SQL support experience
  • Documentation/Library creation
  • Experience with load balancing, IIS and other web technologies
  • This position has been filled.

    Web Developer

    The Web Developer will join our development team to continue development of our ecommerce web sites. The Web Developer will work with our .Net Developers, Database Developers, Creative Director and Project Management team to add new features and improve on existing designs.

    Our websites are web forms developed in C# entirely in-house, focused on responsive design and maximizing ecommerce performance. The Web Developer is responsible for implementing the designs in the front end, creating the C# pages and their CSS, HTML, and JS.

    Duties

    • As part of the core development team, implement new web applications in ASP.NET / C#
    • Create HTML / CSS / JavaScript for our web sites
    • Optimize websites for performance, minimizing time to serve and file sizes
    • Debug and test responsive websites across viewports and browsers
    • Maintain and update existing systems for our ecommerce web sites
    • Work with designers and stakeholders to iterate designs
    • Take part in peer code review with other Web Developers and .Net Developers

    Required Qualifications

  • Minimum of 3 years' experience in web development
    OR
    A relevant university degree and experience in web development
    OR
    Proven ability and passion for creating high-quality websites
  • Familiarity with responsive web design
  • Strong analytical skills and an aptitude for learning
  • Must be able to work in Canada
  • Would be Considered an Asset

  • Design skills and experience creating graphic assets
  • Experience optimizing website performance
  • Experience working on a multi-person development team with ticket-based task management
  • This position has been filled.

    Inbound Telephone Customer Service Representative - $15/hr

    We Offer

    • Starting wage $15/hour
    • Merit increases based on performance are presented semi-annually
    • Training program and on-going support
    • Vacation and holiday pay
    • Benefits after 3 months, with health plan premiums paid 100% by the company
    • Full-time hours (40 hrs./week)
    • Possibility to work from home

    Employee Perks

  • Newly renovated call center
  • Newly renovated kitchen equipped with microwaves & fridges
  • Free hot beverages
  • Vending machines snacks offered at cost
  • Free fresh fruit daily
  • Occasional catered lunches
  • Friendly & supportive atmosphere
  • This position has been filled.

    Video Editor/Junior Producer

    Qualifications & Responsibilities

    In this role, you will be a key part of our Video Department. While your primary duties will be in post-production, you also be involved in the planning and shooting of new video content.

    • 2-5 years of post-production experience
    • 1-3 years of production experience
    • 3D rendering experience is a strong asset
    • Experience shooting/editing basic green screen footage is a strong asset
    • Must have experience creating professional-grade video content for YouTube and other social media platforms
    • Familiarity working within a corporate environment is an asset
    • Must be familiar/skilled with: Mac OS, Adobe Premier, After Effects, Photoshop, with a basic understanding of other Adobe Creative Cloud apps

    Organization

    The Video Department is responsible for producing a high volume of content across several brands. You will be developing, shooting and editing multiple, simultaneous projects at any given time.

    • You should have the ability to collaborate and bring new ideas to the table
    • You should be comfortable editing efficiently, incorporating footage, graphics, images and music to create engaging content
    • An understanding and capability of “shooting for the edit”
    • You have the ability to balance multiple projects and priorities, working within thight deadlines
    • Familiar with Microsoft Office Suite

    Creative

    We are an ambitious team looking to grow our revenue, views, subscribers, and page likes through video content. You will play a key role in developing concepts that will appeal to viewers and help achieve those goals.

    • You should take a creative and innovative approach to video creation
    • Scriptwriting experience is a strong asset
    • A strong understanding of various demographics and how to reach them through video
    • You should have a proven ability to create compelling, shareable content
    • Strong visual design skills with respect to motion, composition, color, and effects is an asset

    This position has been filled.

    Junior Data Specialist

    Our Data Specialist position is a key part of our Data Services team, working to import and improve our data and to ensure that it is accurate, appropriate, and available. This candidate would also be responsible for planning and conducting testing of internally and externally sourced data while ensuring that a high level of data integrity is maintained. The ideal candidate would be meticulous, observant, rapid learner and adaptable.

    Responsibilities

    • Performs testing on data systems
    • Maintain data quality and integrity
    • Performs data maintenance through continuous review and sanitization of data
    • Identify data integrity issues and recommend corrective action
    • Assist in the coordination and communication with stakeholders to resolve inconsistencies, or missing data
    • Assist in procedures related to collection and accuracy of data

    Qualifications

    • High School Diploma
    • Ability to work with Microsoft Excel
    • Attention to detail
    • Online research skills
    • Ability to work independently or with collaborative teams
    • Strong interpersonal and communication skills
    • Must be able to work in Canada

    Qualifications Considered an Asset

    • Technical Certificate or Post-Secondary education in Computer Science or related field
    • Intermediate to advanced knowledge of Excel, PowerQuery and the Microsoft Office Suite
    • Master data management work experience
    • Programming expertise
    • Basic HTML and SQL skills
    • Research experience
    • Understanding of data modelling concepts
    • Experience using illustrated parts catalogs or repairing appliances, tools, or outdoor power equipment

    This position has been filled.

    Accounting & Payroll Manager

    The Accounting and Payroll Manager will provide payroll and accounting services to the organization. Reporting to the Controller, you will use established procedures and your experience to ensure that day to day accounting and payroll transactions are carried out in accordance with company policies and procedures.

    Responsibilities

    • Account receivable
    • Accounts payable and vendor reconciliations
    • Payroll processing and year end payroll filings
    • Payroll journal entries, adjustments & reconciliations
    • Preparing ROE’s & T4’s
    • Processing invoices and expense reimbursements
    • Process certain month-end and year end transactions
    • Comply with company policies and IFRS accounting standards
    • Assist with preparation of financial reports
    • Assist with external audits
    • Ad-hoc projects

    Qualifications

    • A Post-Secondary Degree or Community College with experience
    • 3 + years of experience in payroll and general accounting
    • Strong organizational skills and attention to detail
    • Problem solving skills
    • Ability to work independently and with minimal supervision
    • Ability to communicate effectively (written, oral and spoken) in English
    • Familiarity with bookkeeping and basic account procedures
    • Hands-on experiences with spreadsheets and financial reports
    • Proficient in Microsoft Office (specifically excel)

    Qualifications Considered an Asset

    • Recognized professional designations (Accounting & Payroll)
    • Familiarity with Ceridian’s cloud-based software – Dayforce
    • Familiarity with Microsoft’s business accounting software – Great Plains (GP)

    This position has been filled.

    Junior Marketer

    The Junior Marketer will help support our marketing team and their activities. Using a foundation of SEO principles, you will conduct basic research, help commission, create and promote original content, and perform various other marketing tasks in a supporting capacity.

    Primary Duties

    • Creating and optimizing original content
    • Supporting the marketing team in key areas such as search engine optimization, email marketing and customer research

    Qualifications

    • Experience creating content
    • Strong communication skills, especially written
    • Attention to detail
    • Problem solving skills
    • Strong online research skills
    • Google proficient
    • Familiarity with excel

    Qualifications Considered an Asset

    • Familiarity with SEO concepts
    • Familiarity with web analytics

    This position has been filled.

    Advertising Analyst – SEM, PPC, Marketing

    Do you want to be part of a team filled with smart, analytical, ambitious teammates who thrive in an evolving work environment and who do not shy away from a challenge? We’re growing, and we are looking for an Advertising Analyst, who strives to be a life-long learner and loves identifying trends.

    This is a fantastic opportunity to work on one of the largest and most complex online advertising campaigns in Canada.

    As an Advertising Analyst, you will be responsible to:

    • Monitor and manage daily AdWords/Bing Ads accounts
    • Create and test your own unique ideas and strategies to improve overall quality and success of our advertising campaigns by gathering data and using analytics
    • Track all variables affecting your decisions

    The skills and attributes required in this position include:

    • University degree or equivalent
    • Attention to detail
    • Analytical skills - an ability to analyze trends
    • Excellent Organizational Skills
    • Strong written and oral communication skills
    • Experiences with excel – comfortable working with large spreadsheets
    • Mathematical reasoning - while the user may only see your ad, there is a lot of mathematical reasoning behind our success
    • Must be able to work in Canada

    The skills and attributes that are considered an asset for this position include:

    • Experience with PPC
    • Experience with Marketing
    • Experience in Statistics or Game Theory

    This position has been filled.

    Senior Videographer/Producer

    Reporting to the Director of Marketing, our newly created position for a passionate Senior Videographer/Producer will be a hands-on role, responsible for the entire studio operations from the initial set-up of the studio, purchasing appropriate level studio equipment, acquiring product and props as needed, and hiring additional support staff while overseeing the pre-production, production, and post-production of our video content, ensuring the final product meets our strategic goals.

    Video Production

    This is a hands-on role, and you will be responsible for the entire studio operations, from the initial set-up of the studio, selecting and purchasing appropriate studio equipment, and overseeing the pre-production, production, and post-production of our video content ensuring the final product meets our strategic goals.

    • 3-5 years of video experience and digital experience, ideally
    • Should have experience with creating content for platforms such as YouTube and Facebook
    • Proven ability to edit and manage video content from raw footage to finish, for different lengths/media
    • An ability to maintain all audiovisual and camera equipment and provide input on new equipment and software requirements will be beneficial
    • Must be familiar/skilled with: Adobe Premiere, After Effects, Photoshop and Illustrator software – a command of music and sound editing is also required

    Organization

    You and the junior videographer will need to manage and organize multiple simultaneous shoots, including acquiring product and props as needed, and hiring and managing additional support staff.

    • You should be comfortable planning shoots and handling all logistics, including crew, equipment, and locations
    • You will be expected to work cross-functionally with stakeholders across Marketing, Support, and other areas of the business
    • You should have the ability to balance multiple projects and priorities and work with tight deadlines
    • Team management experience is an asset
    • The position will require that you are comfortable working with management to develop and track metrics of success for video around both production and engagement

    Creative

    You, the junior videographer and the Marketing team will plan and create video content. You will be a core part of setting the style and tone of the content to appeal to viewers, as well as storyboarding and script writing.

    • You should take a creative and innovative approach to video creation
    • Responsibilities will include developing standard treatments and style guides for video at FIX.com that are on-brand
    • You will be expected to source and secure stock music that can be used to establish brand recognition
    • You should have a proven ability to create compelling, shareable web video
    • Strong visual design skills with respect to motion, composition, color, and effects an asset
    • You should have a track record of creating social media video experiences and digital campaigns

    This position has been filled.

    Search Data Analyst

    The Search Data Analyst will join our leading-edge Search Team in working with internal and external data to assist in the maintenance and analysis of our search data to the optimization of the search function behind our ecommerce websites. In meeting project outcomes, the successful candidate will both produce and manipulate data using Microsoft Office suite (Excel in particular), MSSQL and other data sources as available. The regular duties for the Search Data Analyst include performing regular analysis and data manipulation to create and advise on modifications, additions, and other aspects related to our Search platform.

    Qualifications

    • Active interest in data analysis and management
    • Proven analytical ability
    • Curiosity and willingness to learn, including from mistakes
    • Ability to work with ambiguity and demonstrate persistence when challenged
    • Attentive to detail
    • Highly self-directed
    • Excellent communication skills, both verbal and written
    • Basic to intermediate knowledge of Office 2016 Suite, Excel in particular
    • Basic to intermediate knowledge of SQL (T-SQL in particular)
    • Responsible and reliable, able to set and meet deadlines
    • Some post-secondary education in Computer Science, Business Administrator or related field
    • In-field work experience or experience that can be considered an asset
    • Must be able to work in Canada

    Qualifications that are an asset

    • In-field work experience
    • Advanced or higher knowledge of Excel, VBA, PowerQuery, and the Office 2016 Suite
    • Beginner or higher knowledge of HTML coding
    • Advanced or higher knowledge of SQL
    • Familiarity managing projects and deliverables

    This position has been filled.

    UX Researcher/Designer

    The UX Researcher/Designer will assist the Creative Director on conceiving and conducting user research and testing, and translating qualitative and quantitative data into personas, user flows, journey maps, wireframes, and low/high fidelity prototypes. You will also assist in the design and testing of the overall functionality of products and features to ensure a delightful user experience.

    Responsibilities

    • Contribute to the strategy and implementation of a customer-centric experience design methodology, which may include writing user stories, feature mapping, persona development, storyboards, user and business goal analysis, competitive analysis, workflow and information architecture documentation.
    • Assist in facilitating user-centric workshops such as: problem definition, user journey mapping, personas, etc.
    • Review, analyze, and communicate qualitative data to generate strategic insights that help teams empathize with customers.
    • Apply formal and informal usability testing approaches to evaluate and validate design decisions.
    • Lead and report on regular user research and testing to deepen the understanding of our core audience and incorporate learnings into both new and existing products and features.
    • Use qualitative and quantitative data to guide design decisions.
    • Balance the needs of several concurrent projects and work effectively with cross-functional teams.
    • Clearly and effectively communicate processes, ideas, and solutions to teams and stakeholders.
    • Collaborate with designers, developers, copywriters, marketers.

    Desired Skills/Experience

    • Bachelor’s degree in Design, UX, Computer Science, Marketing, or related field
    • Two or more years of professional experience in UX research, UX design, service design, market research, start-ups, consulting, or equivalent
    • Understanding of human-centered design and design thinking
    • Demonstrated experience with both quantitative and qualitative research methods
    • Hands-on experience conducting end-to-end UX research such as: developing research plans to answer business questions, A/B testing, rapid prototyping, heuristic analysis, recruiting participants, interviewing, ethnographic studies, observation, remote testing, synthesis of results, and presentation of findings
    • Experience with UX research, statistical and analytics tools (e.g., UserTesting.com, HotJar, Survey Monkey, SAS, Google Analytics, etc.)
    • Ability to use quantitative data analysis in concert with qualitative research
    • Have a collaborative attitude and be open to receiving feedback and constructive criticism
    • Must be able to work in Canada

    Bonus Skills/Experience

    • An understanding of e-commerce
    • A familiarity with front-end development
    • Visual design skills and experience creating low to high-fi prototypes and mockups
    • Digital Illustration and/or animation

    This position has been filled.

    Advertising Analyst

    Do you want to be part of a team filled with smart, analytical, ambitious teammates who thrive in an evolving work environment and who do not shy away from a challenge? We’re growing, and we are looking for an Advertising Analyst, who strives to be a life-ling learner and loves identifying trends.

    As an Advertising Analyst, you will be responsible to:

    • Monitor and manage daily AdWords/Bing Ads accounts
    • Create and test your own unique ideas and strategies to improve overall quality and success of our advertising campaigns by gathering data and using analytics
    • Track all variables affecting your decisions

    The skills and attributes required in this position include:

    • University degree or equivalent
    • Attention to detail
    • Analytical skills - an ability to analyze trends
    • Excellent Organizational Skills
    • Strong written and oral communication skills
    • Experiences with excel – comfortable working with large spreadsheets
    • Mathematical reasoning - while the user may only see your ad, there is a lot of mathematical reasoning behind our success
    • Must be able to work in Canada

    The skills and attributes that are considered an asset for this position include:

    • Experience with PPC
    • Experience with Marketing
    • Experience in Statistics or Game Theory

    This position has been filled.

    Junior Data Collection Analyst

    The Junior Data Collection Analyst will join our leading-edge Search Team in working with internal and external data to create, maintain, and analyze projects related to the optimization of the search function behind our ecommerce websites. In meeting project outcomes, the successful candidate will both produce and manipulate data using basic coding, the Microsoft Office suite, and other tools as required.

    The regular duties for the Junior Data Analyst will include being the primary contact for External Project Management around Search, Data Scrubbing and Cleaning, as well as Data Analyzing and Trend Discovery. You will use the data from these regular duties to create and advise on modifications, additions, and other aspects related to our Search platform.

    Qualifications:

    • Active interest in data analysis and management
    • Proven analytical ability
    • Curiosity and willingness to learn, including from mistakes
    • Ability to work with ambiguity and demonstrate persistence when challenged
    • Attentive to detail
    • Highly self-directed
    • Excellent communication skills, both verbal and written
    • Beginner knowledge of Office 2016 Suite, Excel in particular
    • Some knowledge and understanding of HTML coding and SQL
    • Responsible and reliable, able to set and meet deadlines
    • High school diploma
    • Must be able to work in Canada

    Qualifications that are an asset:

    • Post-secondary education in Computer Science, Business Administration, or related field
    • In-field work experience
    • Intermediate to advanced knowledge of Excel, VBA, and PowerQuery and the Office 2016 Suite
    • Beginner or higher knowledge of HTML coding
    • Beginner or higher knowledge of SQL
    • Familiarity managing projects and deliverables

    This position has been filled.

    Inbound Customer Service, Work from Home

    We are looking for candidates with a great customer focus, computer proficiency, good communication skills and strong attention to detail. These are permanent, full time positions that require 2-3 weeks of mandatory in office training that will take place at our Dartmouth location before you will transition to work from home.

    In this role, you will be responsible for handling inbound calls from customers regarding Outdoor power equipment, power tools and appliance parts.

    As an Advertising Analyst, you will be responsible to:

    • Answer incoming calls & e-mails from customers regarding their outdoor power equipment, power tools and appliance parts
    • Help customers to figure out which part it is they need to fix their equipment
    • Place all necessary orders for replacement parts
    • Complete returns & refunds when necessary
    • Follow up with customers when needed either via email or callback
    • Ensure all company required procedures are followed
    • Provide pertinent and timely information to all customers

    We offer:

    • Starting wage is $11.50/hour
    • Merit increases based on performance are presented semi-annually
    • Training on-going support
    • 2 weeks’ vacation, 5 sick days, and holiday pay
    • Full benefits after 3 months, with the health plan premiums paid 100% by the company
    • Full-time hours guaranteed (40 hrs./week)
    • Try to give two consecutive days off weekly
    • Consistent shift schedule
    • Computer & Headset are provided

    Required qualifications:

    • AT LEAST 1 YEAR OF CUSTOMER SERVICE EXPERIENCE
    • Excellent customer service and communication skills
    • PC literacy (Windows, web navigation) and 25 WPM typing skills
    • Must be able to work a flexible schedule

    This position has been filled.

    Machine Learning (ML) Developer

    The Machine Learning Developer will join our development team to design and build systems to take advantage of machine learning to improve our business operations. The ideal candidate will need to be a creative problem solver and strong communicator, with an ability to evaluate and prioritize the realistic business applications of their work.

    Duties

    • Collect and prepare data from varied data sources
    • Prototype and evaluate ML models to analyze data in TensorFlow or similar platforms
    • Identify additional opportunities to apply ML techniques
    • Create production-ready systems for maintaining, monitoring, and retraining ML models
    • Work with the development team to integrate ML models into production systems
    • Build console and web applications to support data collection and business operations, like:
      • Real-time or batch communications with vendors and partner companies
      • Collecting data from APIs and storing it in databases
      • Parsing and analyzing images, PDFs, or other non-text data sources
      • Crawling, parsing, and collecting data from web sources
      • Automating business processes
    • Manage multiple projects in various states of progress
    • Document applications and maintain and improve them as necessary
    • Take part in peer code review with other developers

    Requirements

    • Skilled at writing high-performance procedural code in a core language (Python, Java, or C#), including debugging and optimizing
    • Familiarity with Python
    • Understanding of ML concepts
    • Must be able to work in Canada

    The skills and attributes that are considered an asset for this position include:

    • University degree in Computer Science
    • Experience with TensorFlow or creating ML models
    • Experience working in an enterprise application development environment

    This position has been filled.

    Social Media Coordinator

    As our Social media coordinator, you will develop original content and suggest creative ways to attract more customers and promote our brand. Ultimately, you should be able to increase web traffic and customer engagement metrics aligned with broader marketing strategies.

    Duties

    • Create social media advertising campaigns and reporting out results
    • Create editorial calendars and syndication schedules
    • Create high quality and engaging social media ads focused on our lifestyle content and product offering
    • Generate, edit, publish, and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action
    • Manage and grow our online communities across all platforms including, but not limited to, Facebook, Twitter, Pinterest
    • Create and maintain relationships with social influencers online
    • Use social media analytics to quantify and qualify effectiveness of our campaigns
    • Collaborate and support our marketing and advertising teams and their activities

    Requirements

    • Bachelor’s degree or equivalent work experience
    • Experience running social media ads across multiple platforms
    • Strong written and oral communication skills
    • Strong online research skills
    • Experience with excel
    • Social networking experience
    • Social analytics tools knowledge
    • Knowledge of web design, CRP & SEO
    • Must be able to work in Canada

    This position has been filled.

    Warehouse Labourer

    We are an ecommerce market leader for replacement parts in the USA and Canada. We’re always looking for capable people to join our team and a great opportunity awaits a self-motivated and detail-oriented Warehouse Labourer to work in our new Canadian parts distribution centre. Reporting to the Warehouse Manager, the Warehouse Labourer will join our new warehouse team to support the setup, development, and daily operation of our distribution centre.

    As a Warehouse Labourer, you will be responsible to:

    • Support the physical setup of the warehouse for distribution activities
    • Take direction and contribute to the development of procedures and processes to establish an efficient daily operation
    • Process outbound shipments (pick, pack, label, and ship orders)
    • Process inbound shipments (receive, unpack, record, and stock inventory)
    • Maintain complete and accurate records relating to shipping, receiving, and inventory management
    • Perform physical inventory counts, other inventory processes, and product relocation as necessary
    • Operate and preventatively maintain warehouse vehicles and equipment
    • Cooperate and collaborate with managers and coworkers to solve problems and maintain efficient operations
    • Adhere to safety and quality standards and comply with company policies, processes, and procedures
    • Maintain a clean and organized warehouse working environment
    • In the absence of leadership, be able to be self-directed

    Our Unique Culture

    We are committed to the professional growth of our employees. We want you to achieve your full potential and are aware that our success as an organization depends on a combination of individual and team achievements. At Fix.com you are sure to work with consummate professionals who love what they do. Our people truly make us different. Why is this important? Your career grows when you work with industry leading professionals on interesting projects. We consider ourselves to be at the forefront of our industry, and we want you to help support the Development Team, so we can continue to reach our full potential.

    The skills and attributes required in this position include:

    • Ability to lift moderate to heavy objects
    • Ability to bend, kneel, climb, and walk for long periods of time during shift
    • Ability to operate light warehouse vehicles and equipment
    • Ability to work independently and collaboratively at all levels
    • Ability to problem-solve and adapt to changes in processes and procedures
    • Effective written and verbal communication skills
    • Proficient in the use of current technology including Microsoft Office products (Word, Excel, and Outlook)
    • Minimum high school diploma or equivalent and at least 18 years old
    • Must be able to work in Canada

    The skills and attributes that are considered an asset for this position include:

    • Proven working experience in a warehouse
    • Current forklift license
    • Proficiency in inventory software, databases, and systems
    • Familiarity with modern warehousing practices and methods

    This is a permanent full-time (40 hours) position and includes evening and weekend hours. Standardized testing may be conducted as part of the screening process.

    This position has been filled.

    Warehouse Manager

    We are an ecommerce market leader for replacement parts in the USA and Canada. We’re always looking for smart, creative people to join our team and a great opportunity awaits a self-directed and experienced Warehouse Manager to run our new Canadian parts distribution centre.

    The Warehouse Manager will lead our new warehouse team in the setup, development, and daily operation of our distribution centre in addition to working with other teams and departments and reporting to the Controller to optimize and adapt the operation as needed. The ideal candidate will need significant proven experience in a similar position and offer subject matter expertise to assist management in establishing this new function.

    As Warehouse Manager, you will be responsible to:

    • Lead the physical setup of the warehouse for distribution activities
    • Collaborate with management in the development of procedures and processes to establish an efficient daily operation
    • Strategically manage warehouse in compliance with company’s policies and vision for the warehouse
    • Maintain receiving, warehousing, distribution, and maintenance operations
    • Initiate, coordinate, and enforce optimal operational policies, processes, and procedures
    • Manage inventory processes by conducting physical inventory counts, reconciling with data storage system, and performing other inventory processes as directed
    • Ensure complete and accurate recordkeeping relating to shipping, receiving, and inventory management
    • Achieves financial objectives in accordance with management’s direction including managing expenditures, producing reports, analyzing variances, and initiating corrective action
    • Uphold industry safety standards and foster a safety conscious environment in compliance with company policy and current legislation requirements
    • Maintain the physical condition of the warehouse as it pertains to distribution by facilitating necessary repairs and ensuring both organization and efficient space utilization
    • Maintains warehouse staff by assisting in the recruiting, onboarding, and training of new warehouse employees
    • Maintains warehouse staff performance by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
    • Perform warehouse staff scheduling and administrative tasks including approving and tracking sick and vacation time and approving payroll input
    • Act as intermediary between warehouse employees, applicable departments, vendors, and transport companies to facilitate efficient operations and problem-solving
    • Redirect warehouse efforts as needed and directed

    Our Unique Culture

    We are committed to the professional growth of our employees. We want you to achieve your full potential and are aware that our success as an organization depends on a combination of individual and team achievements. At Fix.com you are sure to work with consummate professionals who love what they do. Our people truly make us different. Why is this important? Your career grows when you work with industry leading professionals on interesting projects. We consider ourselves to be at the forefront of our industry, and we want you to help support the Development Team, so we can continue to reach our full potential.

    The skills and attributes required in this position include:

    • Minimum 2-4 years experience as a warehouse manager
    • Expertise in warehouse management best practice processes and procedures
    • Proven ability to implement process improvement initiatives
    • Strong knowledge of warehousing Key Performance Indicators (KPIs)
    • Hands on experience with warehouse management software, databases, and systems
    • Proven leadership skills and ability to manage and coach a team of employees
    • Strong decision making and problem-solving skills
    • Excellent written and verbal communication skills
    • Ability to lift moderate to heavy objects and climb a ladder
    • Ability to operate light warehouse vehicles and equipment
    • Ability to adapt and gain commitment from employees to changes in processes and procedures
    • Proficient in the use of current technology including Microsoft Office products (Word, Excel, and Outlook)
    • Must be able to work in Canada

    The skills and attributes that are considered an asset for this position include:

    • Post-secondary education in business administration, preferably in logistics and supply chain management
    • Familiarity with modern warehousing practices and methods
    • Experience transitioning a warehousing environment from paper to electronic
    • Current forklift license

    This is a permanent full-time (40 hours) position and includes evening and weekend hours. Standardized testing may be conducted as part of the screening process.

    This position has been filled.

    Call Centre Human Resources Manager

    We are an ecommerce market leader for replacement parts in the USA and Canada. We’re always looking for smart, creative people to join our team and a great opportunity awaits a passionate, self-motivated, and experienced Call Centre Human Resources Manager to support our HR department. Reporting to our Organizational Human Resource Manager, the successful candidate will be responsible for providing support for the daily HR activities for our call center location in Truro, NS.

    As our Call Centre Human Resources Manager, you will be responsible to:

    • Respond to employees, calls and electronic inquires in a friendly and helpful manner. Take initiative to handle things within scope/ability; appropriately seek assistance or redirect issues outside of scope/ability by bringing forward questions and concerns to the Organizational HR Manager as appropriate.
    • Perform a wide variety of both routine and complex administrative activities to ensure department functions are carried out in an accurate and timely manner. Maintain all documents, records and files in good order. Assist in development of effective and efficient tools and procedures.
    • Assist with the administration of HR programs, such as benefits and performance feedback/evaluation. Process benefit enrollments, changes and terminations; perform reconciliations of monthly changes to ensure they have been completed accurately; track and update employee leaves of absence by maintaining documents and records.
    • Understand and explain company policies, programs, benefits, and related information.
    • Assist with maintenance of our HRIS system.
    • Support recruitment initiatives by ensuring a seamless candidate experience throughout all recruitment activities. Process job postings; place recruitment advertisements; facilitate candidate/hiring-manager communications; coordinate pre-hire and onboarding activities.
    • Assist with the development and maintenance of job descriptions.
    • Assist with implementation of any company-wide programs and initiatives as needed.

    Our Unique Culture

    We are committed to the professional growth of our employees. We want you to achieve your full potential and are aware that our success as an organization depends on a combination of individual and team achievements. At Fix.com you are sure to work with consummate professionals who love what they do. Our people truly make us different. Why is this important? Your career grows when you work with industry leading professionals on interesting projects. We consider ourselves to be at the forefront of our industry, and we want you to help support the Human Resources Function so we can continue to reach our full potential.

    The skills and attributes required in this position include:

    • Minimum 2-4 years Human Resources experience, preferably in a call center environment, but not required.
    • Post-secondary education in Human Resources.
    • Ability to develop and maintain effective processes and protocols and to maintain accurate documentation and records.
    • Proficient in the use of current technology; including Microsoft Office products including Outlook, Word, PowerPoint and Excel.
    • Professional and effective written and verbal communication skills. Ability to identify and employ communication strategies appropriate to the audience.
    • Ability to work independently and collaboratively at all levels, performing a wide variety of HR functions that require the use of prioritization, organization, and problem-solving skills.
    • Proven abilities in the full spectrum of HR functions.
    • Ability to maintain composure and professionalism in sensitive or stressful situations; ability to maintain strict confidentiality, diplomacy and tact.
    • Ability to cultivate effective relationships and work in collaboration with managers and staff.
    • Ability and interest in developing knowledge and expertise in human resources theory and practices, labor and employment laws and regulations.

    This position will be of interest to a highly motivated and passionate Human Resource professional who thrives on success and accomplishment. In addition, you must be detailed oriented, having well-honed analytical and problem-solving skills.

    This position has been filled.

    Business Growth Manager

    Business Growth Manager

    Fix.com is looking to hire a Business Growth Manager.

    The successful candidate must exhibit strong entrepreneurial tendencies and be capable of driving meaningful growth in both new and existing lines of business. They will focus on defining the company’s growth plan, coordinating and executing the plan, and optimizing the revenue funnel. In this cross disciplinary role, they will work with both customers and internal stakeholders while reporting to and working with senior management. To succeed at this position the candidate must be driven and able to work independently while tolerating high levels of ambiguity and shifting goals and priorities.

    For more on growth management, see Every Company Needs a Growth Manager.

    Duties

    • Defining, executing, and optimizing the growth plan
    • Managing the people and processes associated with growth initiatives
    • Capturing complex business requirements crossing lines of business
    • Performing complex data analysis on large volumes of data
    • Verifying the accuracy and reasonableness of data
    • Presenting findings to stakeholders and senior management

    Required Qualifications

    • Degree(s) in relevant field(s) (MBA preferable)
    • Minimum 5 years of relevant experience
    • Strong verbal and written communication skills
    • Strong entrepreneurial nature
    • Expert skill level with Excel 2016 and its advanced features
    • Experience designing and writing SQL queries a benefit
    • Experience working with stakeholders gathering requirements and directing staff to complete growth-related projects

    This position has been filled.

    Social Media Advertiser

    Social Media Advertiser

    Fix.com is growing and is currently looking for a Social Media Advertiser looking to earn their stripes as part of a small, agile team on the cutting edge of online marketing without ever leaving HRM.

    As a Social Media Advertiser you will:

    • Create high quality and engaging social media ads focused on our lifestyle content.
    • Manage and grow our online communities across Facebook, Twitter, Youtube, Pinterest and more.
    • Create and maintain relationships with influencers online.
    • Use social media analytics to quantify and qualify effectiveness of our campaigns.
    • Collaborate with and support our marketing team and their activities.

    This is a full-time position suitable for a junior candidate. Training will be provided but the successful candidate must be a self-starter capable of learning on their own. This position is located in our office in the Burnside area of Dartmouth, NS (sorry no telecommuting). This position is available immediately.

    Primary Duties

    • Creating social media advertising campaigns.
    • Maintaining online relationships with influencers.
    • Supporting the marketing team.

    Qualifications

    • Strong communication skills, especially written.
    • Strong online research skills.
    • Familiarity with excel.
    • Experience running social media ads across multiple platforms an asset!
    • Familiarity with SEO preferred but not required.

    This position has been filled.

    Advertising Analyst

    Internet Advertising Analyst - SEM, PPC, Marketing

    Want to be part of a team filled with smart, analytical people who thrive in an evolving work environment and who don’t shy away from a challenge? Fix.com is growing and looking for an Advertising Analyst, who strives to be a life-long learner and who loves investigating how systems work.

    Fix.com is a division of Nova Scotia-based Eldis Group Partnership, one of Canada’s largest ecommerce retailers, with a family of websites that have been providing DIY repair for appliances, lawn and garden equipment, and more since 1999. We provide consumers with the parts and know-how to fix their household products, offering the internet’s largest collection of step-by-step instructions and videos.

    This is a fantastic opportunity to work on one of the largest and most complex online advertising campaigns in Canada. This full-time position is entry level and requires no prior PPC (or even marketing) experience - training is provided.

    Duties

    As an Advertising Analyst, you will be responsible for the daily monitoring and management of our AdWords / Bing Ads accounts. By gathering data and using analytics, you will be responsible for creating and testing your own unique ideas and strategies to improve the overall quality and success of our advertising campaigns. The systems we work with are constantly evolving so our own strategies have to be continuously refined through experimentation.

    Skills

    • Attention to detail and an ability to analyze trends.
    • Smart, dedicated and hard-working. We are team players. We like to have fun, but we also set the standard pretty high.
    • Excellent organizational skills. There are multiple variables affecting every decision and result in our advertising campaigns. Be prepared to keep track of all of them.
    • Experience with Excel and comfortable working with large spreadsheets (while the user may only see your ad copy, there is a lot of mathematical reasoning behind our success, so be prepared to access both sides of the brain on a regular basis).
    • University degree or equivalent (experience with analytics, statistics, or game theory an asset but not required).

    This position has been filled.

    Junior Online Marketer

    Fix.com is growing and is currently looking for a Junior Online Marketer looking to earn their stripes as part of a small, agile team on the cutting edge of online marketing without ever leaving HRM.

    Fix.com is a division of Eldis Group (http://www.eldisgroup.com), a leading online retailer that has been helping do-it-yourselfers repair their household products since 1999. We provide consumers with the parts and know-how to fix their household products, offering the internet’s largest collection of step-by-step installation instructions and videos, as well as expert lifestyle content.

    As a Junior Online Marketer you will help support our marketing team and their activities. Using a foundation of SEO principles, you will conduct basic research, help commission, create and promote original content, identify and cultivate new linking opportunities, develop relationships with various blogs and online communities, and perform various other marketing tasks in a supporting capacity.

    This is a full-time position suitable for a junior candidate. Training will be provided but the successful candidate must be a self-starter capable of learning on their own.

    This position is located in our office in the Burnside area of Dartmouth, NS (sorry no telecommuting). This position is available immediately.

    Primary Duties

    • Promoting original content
    • Supporting the marketing team

    Qualifications

    • Strong communication skills, especially written
    • Strong online research skills
    • Familiarity with excel
    • Familiarity with SEO preferred but not required

    This position has been filled.

    Data Analyst

    Fix.com is looking for a Data Analyst to expand our reporting capabilities

    The successful candidate will have both technical and business analyst skills, they will use these skills to expand and improve the reporting capabilities of our growing business.

    They will work with multiple stakeholders to collect, analyze, and report on key performance metrics for Fix.com and other business units.

    To succeed at this position the candidate must be able to methodically approach a problem where they will gather requirements, retrieve data, then aggregate and analyze the data, produce reports and verify that they are accurate and meet business requirements.

    Primary Duties

    • Capturing business requirements for reports
    • Perform complex data analysis on large volumes of data
    • Designing and writing SQL queries to gather data
    • Verifying the accuracy and reasonableness of data
    • Present findings to stakeholders

    Qualifications

    • Degree in relevant field (math, statistics computer science, information management, finance or economics) or similar which places a heavy emphasis on analytical skills
    • Strong verbal and written communication skills
    • Significant experience with MS Excel and Microsoft SQL Server
    • At least 2 years experience working with SQL
    • Experience working with stakeholders gathering requirements

    Would be considered an Asset

    • Data warehousing and business intelligence platform
    • Experience with Integration Services (SSIS) and Report Builder (SSRS)
    • Experience with data mining, machine-learning, and statistics
    • Experience with a programming language (i.e. C#, R, PHP or Python) or ETL frameworks
    • Azure or cloud database technologies

    This position has been filled.

    Dev-Ops / Systems Support Specialist

    Fix.com is looking for a Dev-Ops / Systems Support Specialist to help build our fast growing team

    Our Dev-Ops / Systems Support position will perform two key duties. They will work closely with our development team to deploy our internal and external builds of our ecommerce sites. They will also work with our systems groups on a wide range of end user technical support problems (both complex and simple systems issues) as they arise. The ideal candidate will be an organized and detail oriented problem solver who can work in a fast paced environment with many stakeholders.

    Duties

    • Server and desktop support duties for our internal team for the day-to-day operations of employees (PC support, server maintenance and troubleshooting)
    • Will be responsible for deployment of our web sites to test and production environments
    • As part of the development team implement process to improve the building and deployment of releases
    • Develop scripts and processes to automate internal tasks

    Required Qualifications

    • Diploma or degree in Information technology, networking or equivalent
    • Experience with supporting end users in a system administration or related role
    • At least 1 year experience working with a scripting or programming language

    Would be Considered an Asset

    • Professional systems certification (MCSE, MCSA, A+, Linux+) or similar
    • Experience working in a continuous build or deployment environment
    • Experience working with windows networks or .NET and/or PowerShell Scripting
    • Knowledge of virtualization or cloud database technologies
    • Experience with software development tools, databases and SQL, and knowledge of Agile processes

    This position has been filled.

    Digital Illustrator / Designer

    Want to be part of a small, agile team on the cutting edge of digital content and design? Fix.com is growing and looking for an illustrator / designer to create engaging infographics for our blog.

    This is a full-time position suitable for someone with 2+ years experience. This position is located in our bright, modern office in the Burnside area of Dartmouth, NS (sorry, no telecommuting). This position is available to start in August.

    Fix.com is a division of Eldis Group (http://www.eldisgroup.com), a leading online retailer that has been providing DIY repair for household products since 1999. We provide consumers with the parts and know-how to fix their household products, offering the internet’s largest collection of step-by-step instructions and videos. Fix.com features a lifestyle blog devoted to publishing expert content to make life easier.

    Job Summary

    You will be working on the creation of engaging, illustrative infographics that will be widely seen and shared across the web. Working in Adobe Illustrator, you will produce vector graphics that are specifically designed for our lifestyle blog articles.

    What We Expect From You

    • Have strong communication design skills to visually translate ideas and instructions into clear, fun, and sharable infographics
    • Excellent communication and English language skills—you should be able to clearly articulate your design decisions
    • Very high attention to detail and precise nature is essential
    • Have a keen eye for beautiful typography
    • Skilled with flat, vector illustration style
    • Be organized and able to meet monthly quotas and deadlines
    • Adhere to established brand standards and follow style guidelines
    • Be a natural collaborator who welcomes constructive criticism
    • Have a passion for digital illustration and information design

    Qualifications

    • University degree or equivalent in design
    • 2+ years of work experience
    • Be proficient in Adobe Illustrator with adequate knowledge of other Adobe Creative Cloud apps such as Photoshop and InDesign
    • Knowledge of image requirements and best practices for the web

    This position has been filled.

    Copywriter

    Fix.com is growing and is currently looking for a copywriter looking to earn their stripes as part of a small, agile team on the cutting edge of online marketing without ever leaving HRM.

    Fix.com is a division of Eldis Group (http://www.eldisgroup.com), a leading online retailer that has been helping do-it-yourselfers repair their household products since 1999. We provide consumers with the parts and know-how to fix their household products, offering the internet’s largest collection of step-by-step installation instructions and videos, as well as expert lifestyle content.

    As a copywriter you will use a foundation of SEO principles to research, write, and edit clear and concise marketing copy for our websites. This is a full-time position suitable for a junior candidate. Training will be provided but the successful candidate must be a self-starter capable of learning on their own.

    This position is located in our office in the Burnside area of Dartmouth, NS (sorry no telecommuting). This position is available immediately.

    Primary Duties

    • Research
    • Content creation

    Qualifications

    • Strong communication skills, especially written
    • Strong online research skills
    • Familiarity with excel & word
    • Familiarity with SEO preferred but not required

    This position has been filled.

    Database Administrator

    Fix.com is looking for a Database Administrator to work on one of the largest ecommerce websites in Atlantic Canada

    Our Database Administrator position is a key part of our development team, working to develop new database features and functionality for our ecommerce sites. The ideal candidate will be an organized detail oriented problem solver who can understand the complexities of enterprise ecommerce databases.

    Duties

    • As part of the development team implement tools and processes to correct data issues, design, implement and test solutions
    • Interface with our team to support the day-to-day operations of our call centers, vendors and distribution centers
    • Perform data analysis on our database systems to update and improve the quality of data in our data store
    • Interpret data results, identify risks and areas for improvement then work with the team to implement the solutions

    Required Qualifications

    • Minimum 2 years experience working as a DBA in a similar environment
    • 1-3 years experience writing SQL for relational databases
    • Diploma or degree in Information technology, computer science or equivalent
    • Must be able to work in Canada

    Would be Considered an Asset

    • Experience with Microsoft SQL Server and Integration Services
    • Experience working with windows networks or .NET and/or PowerShell Scripting
    • Experience with ETL processes
    • Azure or cloud database technologies
    • Experience administrating mySQL database

    This position has been filled.

    Senior System Administrator

    Manage and build the systems of the largest ecommerce websites in Atlantic Canada

    Fix.com is growing and is currently looking for a System Administrator to manage its Windows-based network. This position is located in our office in the Burnside area of Dartmouth, NS (sorry no telecommuting).

    Fix.com and its sister sites are the market leader for replacement parts ecommerce in the USA and Canada. We run several multinational ecommerce sites, created entirely in-house by our development team.

    The System Administrator will maintain our server infrastructure, recommend improvements, procure equipment, and manage the day-to-day IT needs of our Dartmouth office and Halifax co-location facility. In addition, the Administrator will work on long-term projects to improve our systems architecture, increase security, and handle our continued growth in user demand.

    Duties

    • Design, install and manage Windows servers in our data centre (located in HRM)
    • Architect, implement, and manage systems to ensure high availability for our ecommerce websites
    • Monitor all servers and network gear and manage the development and installation of monitoring systems
    • Support the Application Development team
    • Develop and administer security policies and procedures
    • Manage user authentication and security on the network
    • Engage with 3rd party vendors on product support issues and escalation procedures
    • Manage all office technology in the Dartmouth office
    • Evaluate, procure and install desktop systems in our Dartmouth office
    • Develop processes and systems to automate software deployments across the desktop systems
    • Develop, manage and enforce policies for data storage and access in an Office 365 / SharePoint environment

    Required Qualifications

    • Five or more years of experience as a Systems Administrator in an enterprise-class Windows environment
    • Excellent communication and interpersonal skills
    • Ability to work on large projects while maintaining day-to-day responsibilities

    Additional Qualifications

    • These qualifications are an advantage but not necessarily required
    • Microsoft MCSA or MCSE (preferably Server Infrastructure)
    • Windows Server 2008 and 2012 administration experience
    • Systems administration experience in environments with large SQL servers
    • Experience with load-balanced high-availability IIS websites
    • Familiarity with Barracuda firewall and load balancing hardware
    • Experience with Office 365 migrations

    This position has been filled.

    Junior Designer

    Are you looking to earn your stripes as part of a small, agile team on the cutting edge of digital content and design? Fix.com is growing and is currently looking for a Junior Designer for a 3-month term, with the possibility of an extended or permanent position.

    This is a full-time position suitable for a junior candidate. Training will be provided but the successful candidate must be a self-starter capable of learning on their own. This position is located in our bright, modern office in the Burnside area of Dartmouth, NS (sorry, no telecommuting). This position is available immediately.

    Fix.com is a division of Eldis Group (eldisgroup.com), a leading online retailer that has been providing DIY repair for household products since 1999. We provide consumers with the parts and know-how to fix their household products, offering the internet’s largest collection of step-by-step instructions and videos. Fix.com features a lifestyle blog devoted to publishing expert content to make life easier.

    As a Junior Designer, you will primarily be working on the creation of engaging, illustrative infographics that will be widely seen and shared across the web. Working in Adobe Illustrator, you will produce vector graphics that are specifically designed for our lifestyle blog. Your role may also include Photoshop editing, creating internal brand assets, and supporting the design team as required.

    What we expect from you

    • Have strong communication design skills to visually translate ideas and instructions into clear, fun, and sharable infographics for our blog
    • Excellent communication and English language skills—you should be able to clearly articulate your design decisions
    • Have excellent attention to detail with an obsession for beautiful typography
    • Skilled with flat, vector illustration style
    • Be organized and able to work in a deadline-driven team environment
    • Adhere to established brand standards and follow style guidelines

    Required qualifications

    • University or college degree in design
    • Be proficient in Adobe Illustrator with adequate knowledge of other Adobe Creative Cloud apps such as Photoshop and InDesign (for Windows)
    • Knowledge of image requirements and best practices for the web

    This position has been filled.