Frequently Asked Questions

Finding Repair Parts

Why do I need my model number to find a part?

We sell millions of similar parts. Your model number is key to finding the right part for your product.

With your model number we can show you:

Parts that fit your model.
Symptoms and troubleshooting help.
Diagrams to find parts by location.
Step-by-step repair videos by experts.
Installation instructions written by Fix customers.

Where can I find my model number?

For help finding your model number, check out our Model Number Locator to view the most common locations.

Model numbers are usually located on a metal tag somewhere on your product. Model numbers can be made up of numbers, letters, or a combination of both. They may also include the brand name or year of production. Here are some examples:

1005400
LAT1000AAE
16400 (3900001-3999999 - 1993)
2150LE-PREDATOR TYPE 1

The model number on your owner's manual may be incomplete as manufacturers often print one manual for a group of models. It's best to locate the model number directly on your product.

Can I search using the number stamped on my part?

The numbers printed or stamped on the part itself are often only for identification during the manufacturing process and may not be the actual part number. The best way to find your part is by search with your product model number.

Need help finding your model number?

What do in stock, on order, special order and no longer available mean?

In Stock: Your part is in one of our warehouses and can be shipped immediately. Most in stock parts ship within 24 hours.
On Order: New stock is on the way! On order parts usually ship within 7 business days.
Special Order: These items are not in stock at our warehouse but we'll order one in just for you! Special order items usually ship within 10 business days.
No Longer Available: If your part is no longer available (NLA) it means the manufacturer is no longer making this part and it won't be available for purchase.

Order Status & Details

Why do you need my email?

We use your email to send you details related to your order, including order confirmation, shipping, and tracking information. We hate spam as much as you do and we won't sell your address to any third-party company.

How do I check my order status?

You can check your order status here.

How do I cancel my order?

You can cancel your order as it is preparing to ship. Use our self-service feature to cancel your order online.

If your order is cancelled, you will not be charged for shipping. Please allow 2-3 business days for your refund to appear on your credit card.

Do you offer mail-in rebates?

Yes. Some of the parts we sell are eligible for mail-in rebates since we can recycle them. We will display any applicable rebates in your shopping cart. To redeem your rebate, contact Customer Service after you have received your part.

Shipping Information

What are your shipping options?

We offer a variety of shipping options to best meet your needs.

We work hard to ensure that you are charged the lowest possible rate for shipping, and that the rate you are charged is as fair as possible.

Please note that not all methods are available from all of Fix.com’s warehouses. The available shipping methods will be displayed to you when you are making your purchase. Costs include shipping and handling (no additional handling charges).

Econo Ship (Usually 3-7 Business Days)
Standard (Usually 2-3 Business Days)
Next Business Day

Where do you ship?

Anywhere within the United States except Hawaii, Alaska, Puerto Rico, and US offshore territories. Please note that we are unable to ship to PO boxes, including APO/FPO US military bases.

Do you ship to P.O. boxes?

Fix currently does not ship to PO boxes, including APO/FPO US military bases.

Are there extra shipping costs for oversized items?

When shipping oversized items or large orders, there may be additional shipping costs. You will be contacted by Customer Service to discuss these costs prior to your order shipping. We will never charge you additional fees without your permission.

What do I do if I haven't received my order?

Your order may be backordered with the manufacturer or lost in transit. If you haven't received your order, contact Customer Service for more information.

Returns & Refunds

What is your return policy?

Fix offers 365-day returns on all parts that have not been installed. Use our self-service feature to complete your return online.

Please allow 7-10 business days after the part has been received in our warehouse for your refund to appear on your credit card.

Please note we can only accept returns on items that have not been installed.

How do I check the status of my refund?

You can the check status of any refund in your Fix Account or by checking your order status here.

What do I do if my part arrives damaged?

If a part arrives damaged we will ship you a new one as fast as possible. Contact our Customer Service within 10 days of receiving a damaged part and we'll take care of the rest.

Do your parts come with a warranty?

Fix offers a one-year warranty on all parts it sells. If your part fails within the first year, contact Customer Service for a replacement.

How do I check the status of my mail-in rebate?

You can check the status of your mail-in rebate in your Fix Account or by checking your order status here.

Payment & Privacy

What payment methods do you accept?

Fix offers multiple payment methods:

Visa
MasterCard
Discover
American Express
PayPal

How do you protect my credit card information?

Fix makes every effort to protect your information while shopping with us. We only use your credit card details for your purchase and do not store any credit card information.

You can always contact our Customer Service at 1-877-332-6797 1-877-332-6797 to place an order directly through our representatives.

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