Frequently Asked Questions | Fix.com
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Frequently Asked Questions

Finding Repair Parts

Why do I need my model number to find a part?

We sell millions of similar parts. Your model number is key to finding the right part for your product.

With your model number we can show you:

  • Parts that fit your model.
  • Symptoms and troubleshooting help.
  • Diagrams to find parts by location.
  • Step-by-step repair videos by experts.
  • Installation instructions written by Fix customers.

Need help finding your model number?

Where can I find my model number?

For help finding your model number, check out our Model Number Locator to view the most common locations.

Model numbers are usually located on a metal tag somewhere on your product. Model numbers can be made up of numbers, letters, or a combination of both. They may also include the brand name or year of production. Here are some examples:

  • 1005400
  • LAT1000AAE
  • 16400 (3900001-3999999 - 1993)
  • 2150LE-PREDATOR TYPE 1

The model number on your owner's manual may be incomplete as manufacturers often print one manual for a group of models. It's best to locate the model number directly on your product.

Can I search using the number stamped on my part?

The numbers printed or stamped on the part itself are often only for identification during the manufacturing process and may not be the actual part number. The best way to find your part is by search with your product model number.

Need help finding your model number?

What do in stock, on order, special order and no longer available mean?

Your part is in one of our warehouses and can be shipped immediately. Most in stock parts ship within 24 hours.

New stock is on the way! On order parts usually ship within 7 business days.

These items are not in stock at our warehouse but we'll order one in just for you! Special order items usually ship within 10 business days.

If your part is no longer available (NLA) it means the manufacturer is no longer making this part and it won't be available for purchase.

Order Status & Details

Why do you need my email?

We use your email to send you details related to your order, including order confirmation, shipping, and tracking information. We hate spam as much as you do and we won't sell your address to any third-party company.

How do I check my order status?

You can check your order status here.

How do I cancel my order?

You can cancel your order as it is preparing to ship. Use our self-service feature to cancel your order online.

If your order is cancelled, you will not be charged for shipping. Please allow 2-3 business days for your refund to appear on your credit card.

Do you offer mail-in rebates?

Yes. Some of the parts we sell are eligible for mail-in rebates since we can recycle them. We will display any applicable rebates in your shopping cart. To redeem your rebate, contact Customer Service after you have received your part.

Shipping Information

What are your shipping options?

We offer three shipping options:

  • Econo Ship (Usually 3-7 Business Days) $7.95
  • Standard (Usually 2-3 Business Days) $9.95
  • Next Business Day $32.95
Where do you ship?

Anywhere within the United States except Hawaii, Alaska, Puerto Rico, and US offshore territories. Please note that we are unable to ship to PO boxes, including APO/FPO US military bases.

Do you ship to P.O. boxes?

Fix currently does not ship to PO boxes, including APO/FPO US military bases.

Are there extra shipping costs for oversized items?

When shipping oversized items or large orders, there may be additional shipping costs. You will be contacted by Customer Service to discuss these costs prior to your order shipping. We will never charge you additional fees without your permission.

What do I do if I haven't received my order?

Your order may be backordered with the manufacturer or lost in transit. If you haven't received your order, contact Customer Service for more information.

Returns & Refunds

What is your return policy?

Fix offers 365-day returns on all parts that have not been installed. Use our self-service feature to complete your return online.

Please allow 7-10 business days after the part has been received in our warehouse for your refund to appear on your credit card.

Please note we can only accept returns on items that have not been installed.

How do I check the status of my refund?

You can the check status of any refund in your Fix Account or by checking your order status here.

What do I do if my part arrives damaged?

If a part arrives damaged we will ship you a new one as fast as possible. Contact our Customer Service within 10 days of receiving a damaged part and we'll take care of the rest.

Do your parts come with a warranty?

Fix offers a one-year warranty on all parts it sells. If your part fails within the first year, contact Customer Service for a replacement.

How do I check the status of my mail-in rebate?

You can check the status of your mail-in rebate in your Fix Account or by checking your order status here.

Payment & Privacy

What payment methods do you accept?

Fix offers multiple payment methods:

  • Visa
  • MasterCard
  • Discover
  • American Express
  • PayPal
How do you protect my online privacy?
Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (i.e IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.
Use of Data

Fix.com uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Transfer of Data

Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including Personal Data, to Canada and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Fix.com will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Disclosure for Law Enforcement

Under certain circumstances, Fix.com may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (i.e a court or a government agency).

Legal Requirements

Fix.com may disclose your Personal Data in the good faith belief that such action is necessary:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Fix.com
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability
Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Accessing, Updating, or Deleting Your Data

If you have purchased from Fix.com, created an account, or signed up to receive email correspondence, Fix.com retains data that may contain personal information. This data is not sold to or shared with any third party. As a customer, you have the right to be informed about this data, the right to rectify or update this data, and the right to request the permanent deletion of this data. To formally initiate any requests related to our ongoing management of customer data, please reach out to privacy@fix.com.

How do you protect my credit card information?

Fix makes every effort to protect your information while shopping with us. We only use your credit card details for your purchase and do not store any credit card information.

You can always contact our Customer Service at to place an order directly through our representatives.

Your California Privacy Rights

Pursuant to Section 1798.83-1798.84 of the California Civil Code, if you are a California resident and have a business relationship with Fix.com, you can request a notice disclosing the categories of personal information we have shared, during the preceding calendar year, with third parties as well as the third parties' marketing purposes. If you reside in California and wish to request this notice, please submit your request to Fix.com Customer Service, customerservice@fix.com, and allow 30 days for a response. In your request, please specify that you are requesting a "Your Fix.com California Privacy Rights Notice."

If you are a California resident younger than 18 years old and have an account with Fix.com, you can request the removal of content or information that you have posted to our website or other online services. Please be aware that fulfilment of the request may not ensure complete or comprehensive removal (for example, if your content has been reposted by another user). To request the removal of content or information, please email Fix.com Customer Service at customerservice@fix.com, allowing 30 days for us to process your request.