11020232712 Kenmore Washer - Instructions

I popped of the fabric softner dispenser at the top auger by appling pressure with both thumbs rather than use the notch provided. This gives access to the agitator mounting bolt which was removed with a deep socket and extension on a ratchet handle. The agitator slipped right off the splined shaft by pulling upward at two points at the bottom. I ordered the complete agitator repair kit which included a part that improved the operation of the top auger, it may have been a factory upgrade at some point on this machine. I did use silicone grease where required and I feel that this is a must for longevity of the thrust washer. If you are ordering the complete kit, the o-ring seal for the inner cap is included. The machine washes like it was new.

I removed the cap over the ratchet mechanism, removed the ut holding the agitator in place, removed the agitator and cleaned all the parts. The assembly for the ratchet dogs was a 3 piece assembly that was included in the kit I bought from Part Select. I also bought a new cap and gasket since my old gasket had broken too. A new gasket was already included in the kit, so I didn't need ot buy the cap. I liked that th ekit included everything I needed and good instructions. parts got to me in about 3 days. Very happy with my Parts Select experience and the fact I saved at least $100.

I removed the cover for the softener dispenser on the top of the agitator. Then reached in and removed the cover of the nut and washer which was very sticky and sealed with an o-ring. This took a bit of pressure. Then used a socket wrench with an extension to loosen the bolt and took the whole agitator out of the machine. Then I set the agitator on the floor and with a fine 12 inch long screw driver released the catches while turning and pulling the agitatior with my other hand and holding the lower agitatior on the floor with my feet. I then turned the upper part over and removed the cogs and holding mechanism.
Then I reversed the process after replacing the cogs with the new part. 25 minutes total.

Unplugged, removed cold and hot lines, moved out to garage, unscrewed 3 screws on the back, lifted up the top, removed and replaced 1 suspension rod at a time with washer leaning against wall sideways, easy peasy didn’t take no time at all, moved it back in 3 screws back in place hot and cold screwed back in and walla! It worked and has been working flawlesssly..

Removed two screws to remove guard. Two screws to remove another part with wires. Pulley nut was already missing. Component was twist locking tabs.

1. Removed the fabric softener dispenser

2. Removed Barrier Seal Cover

3. Removed bolt and seal

4. Removed and replaced CAM Agitator Assembly

5. Reversed the removal steps.

First removed the cap, took out the screw, pulled out old agitator and replaced it with the new one

Removed the attaching bolt and then removed the Upper Agitator Assembly. I removed the damaged parts and installed the Agitator Repair Kit and Re-installed the NEW Upper Agitator Assembly.

All of our wash was smelling like mildew. It was making us nauseas . After the repair everything smelled fresh and clean again. We received our parts within three days.

Thanks

I ordered the new cogs but didn't want to wait the few days for them to arrive. So I decided to try and temporarily repair the old ones. After looking at the picture of the new ones on this site I realized that the teeth were just worn down. I took all four of them out and used a grinding disc to carve the teeth down deeper. They were not perfect. (I would recommend holding the teeth with a vise.) However, after reinstalling the cogs the machine worked perfect and that was two weeks ago. I'm not going to install the new ones until I have to.

Super easy. Watch the video on YouTube.

snapped off the softener dispenser, pulled out the plastic seal below and could see problem. Used socket with extension to remove agitator. ran machine to verify transmission was working.
Looked up parts on line and found Part Select. The repair stories insured me I had correctly identified problem. Ordered part on Sat. arrived Tues. Reversed disassembly process with new agitator. Success
Great source of information, fast delivery, very satisfied overall and will reccomend and use again

The repair was exactly like the instruction vidio

Just watched the video. Take from a 63 year old. Who never fixed a washer. Thx a lot for the video it saved me a lot of money being on a fix income. and it was less than $ 10 that was included shipping.

I ordered a whole agitator repair kit. Had a few problems getting everything to line up right.Finally figured out what I needed to do and everything worked like it should.

I ordered the part and watched the installation video. It would have helped if I had watched the video all the way through at least once. Instead I paused and restarted it as I did the repair. As a result I had a hard time putting the agitator back together. Otherwise it was a fairly easy repair and my 20-year-old washer works great again!