GTW385ASW0WS General Electric Washer - Instructions
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- Customer:
- Ricky from KRUM, TX
- Parts Used:
- WH12X27614
- Difficulty Level:
- Really Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Screw drivers
Would not spin
Took 4 screws out of back of control panel. Tested old capacitor. Installed new one. Put back on tested spin cycle everything is doing great
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- Customer:
- Lloyd from SUMTER, SC
- Parts Used:
- WH01X27538
- Difficulty Level:
- Easy
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Socket set
WASER DID NOT ALWAYS SPIN OUT.
Leaned washer back to get to motor. Loosen screws to remove belt cover. Slipped old belt off, cleaned both spinals off, slipped new belt on. Have a good day!
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- Customer:
- Jan from POMPANO BEACH, FL
- Parts Used:
- WH16X26911, WH16X26910
- Difficulty Level:
- Easy
- Total Repair Time:
- 1- 2 hours
- Tools:
- Nutdriver, Pliers, Screw drivers, Socket set
washer performed all functions, except spin
6y/o washer.
First checked lid switch. It turns out that the connector was disconnected. Probably became disconnected after the shaking from an unbalanced load. Reconnected and worked for three loads, then failed to spin again.
Purchased switch kit, belt and mode shifter, but held off the replacement. Parts select shared the diagnostic sheet. You can find yours inside the washer in a Ziploc bag. Tilt washer back and look underneath.
Went through diagnostic codes and all checked out fine. Did a fault reset. Worked again for three loads then failed to spin. GE sent a tech ($109 for service call). His diagnosis read-out showed rods/springs needed replacement. Parts arrived in three days and took about 45 minutes to r&r (I marked the new ones with a marker when unpacking to avoid confusion). USE VISE GRIPS AND.INSTALL FROM THE TOP. DO THE REAR.ONES FIRST Afterward, three loads done fourth load no spin.
Replaced lid switch with the kit. Again 3 loads fine, 4th load spin fail.
Note; each unplug & replug in resets the error codes, which may explain the 3 load temporary fix.
Did more research...
Finally, replaced old lid switch with lid switch kit (old switch was functioning fine, but I had the kit, so replaced it, in the event it was throwing an error code. Again 3 loads fine, 4th failed to spin.
Tilted washer back 45° for bottom access. Removed old belt. Belt and pulleys were loaded with grease/oil. Pulled both pulleys and scoured them. Replaced mode shifter. Note; old belt was about 3/4" larger diameter than new belt. Part#s matched, so it was the correct belt. Obviously the old belt was very worn. Oil/grease may be a combination of two things 1-slight leak from transmission seal, without any puddles on the floor and 2- the heat from the worn belt degrading the petroleum within.
While under the washer, removed the pump and hoses, checking for obstructions in the hoses and impeller. None found.
While underneath I grabbed the tech sheet from inside wall.
Checked the capacitance of the capacitor. Spec on the capacitor is 60 +/-5%. Mine tested at 61.1...within specs. (Be sure to discharge capacitor safely first!)
Reassembled the machine. Working fine through fifteen loads so far.
Final note. YouTube videos for all these steps online.
Conclusions; mechanically easy repair for DIYer. Probable causes...Belt worn, mode shifter and rods/springs worn out.
Total cost ~$200 parts + $109 for GE tech call.
Labor ~3 hours, but only because of so many disassembly re-assembly attempts at repair. Had it all been done at one time, total time would've been <1.5 hours
Thanks parts select and Barb (you're awesome)
First checked lid switch. It turns out that the connector was disconnected. Probably became disconnected after the shaking from an unbalanced load. Reconnected and worked for three loads, then failed to spin again.
Purchased switch kit, belt and mode shifter, but held off the replacement. Parts select shared the diagnostic sheet. You can find yours inside the washer in a Ziploc bag. Tilt washer back and look underneath.
Went through diagnostic codes and all checked out fine. Did a fault reset. Worked again for three loads then failed to spin. GE sent a tech ($109 for service call). His diagnosis read-out showed rods/springs needed replacement. Parts arrived in three days and took about 45 minutes to r&r (I marked the new ones with a marker when unpacking to avoid confusion). USE VISE GRIPS AND.INSTALL FROM THE TOP. DO THE REAR.ONES FIRST Afterward, three loads done fourth load no spin.
Replaced lid switch with the kit. Again 3 loads fine, 4th load spin fail.
Note; each unplug & replug in resets the error codes, which may explain the 3 load temporary fix.
Did more research...
Finally, replaced old lid switch with lid switch kit (old switch was functioning fine, but I had the kit, so replaced it, in the event it was throwing an error code. Again 3 loads fine, 4th failed to spin.
Tilted washer back 45° for bottom access. Removed old belt. Belt and pulleys were loaded with grease/oil. Pulled both pulleys and scoured them. Replaced mode shifter. Note; old belt was about 3/4" larger diameter than new belt. Part#s matched, so it was the correct belt. Obviously the old belt was very worn. Oil/grease may be a combination of two things 1-slight leak from transmission seal, without any puddles on the floor and 2- the heat from the worn belt degrading the petroleum within.
While under the washer, removed the pump and hoses, checking for obstructions in the hoses and impeller. None found.
While underneath I grabbed the tech sheet from inside wall.
Checked the capacitance of the capacitor. Spec on the capacitor is 60 +/-5%. Mine tested at 61.1...within specs. (Be sure to discharge capacitor safely first!)
Reassembled the machine. Working fine through fifteen loads so far.
Final note. YouTube videos for all these steps online.
Conclusions; mechanically easy repair for DIYer. Probable causes...Belt worn, mode shifter and rods/springs worn out.
Total cost ~$200 parts + $109 for GE tech call.
Labor ~3 hours, but only because of so many disassembly re-assembly attempts at repair. Had it all been done at one time, total time would've been <1.5 hours
Thanks parts select and Barb (you're awesome)
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- Customer:
- terry from MILLINGTON, TN
- Parts Used:
- WH03X30517
- Difficulty Level:
- Very Easy
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Socket set
washed well but would not shift out of spin cycle
easiest repair I have ever made. No problems and was surprised as to how fast and easy it was to repair. I did not need two of steps the instructions stated I had to do. best purchase I have ever made.
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- Customer:
- Chris from SAINT CLOUD, FL
- Parts Used:
- WH13X26534
- Difficulty Level:
- Really Easy
- Total Repair Time:
- 15 - 30 mins
Some how the renters broke where the water lines connect to the washer
Unplug machine
Move machine out from wall
Removed 4 screws on back plate
Removed the 2 screws holding the assembly to washer
Pulled old unit out and reversed process to put back together
But when I went to test it would not drain tipped washer up and removed hose from motor and found a sock inside
Remove sock and washer runs great.
Just a note this website was very helpful in finding the right part with the exploded view of parts
Thank you
Move machine out from wall
Removed 4 screws on back plate
Removed the 2 screws holding the assembly to washer
Pulled old unit out and reversed process to put back together
But when I went to test it would not drain tipped washer up and removed hose from motor and found a sock inside
Remove sock and washer runs great.
Just a note this website was very helpful in finding the right part with the exploded view of parts
Thank you
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- Customer:
- Robert from LEECHBURG, PA
- Parts Used:
- WH13X26534
- Difficulty Level:
- Really Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Nutdriver, Pliers
No water coming into machine .
Disconnect water lines.
Remove top control panel.
Remove 2 screws & disconnect wires & replace old for new
Remove top control panel.
Remove 2 screws & disconnect wires & replace old for new
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- Customer:
- Jim from MUKWONAGO, WI
- Parts Used:
- WH23X28418
- Difficulty Level:
- Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Pliers, Screw drivers, Socket set
Washing machine would not drain
I replaced the Pump Drain assembly. It was very easy. Removed 3 bolts and disconnected the electrical wire harness and put new one on. It works great.
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- Customer:
- James from NEW BERN, NC
- Parts Used:
- WH13X26534
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
- Tools:
- Nutdriver, Pliers, Screw drivers
Leaking water into tub
Unplugged the washer, turned off water supply to washer, using channel lock pliers disconnected hoses to valve assembly, using nut driver removed two screws on back of console, pulled console away from top exposing valve, disconnected wire harness from valve assembly, using nut driver removed two screws holding valve assembly in place, removed defective valve assembly, transferred foam spacer from defective valve assembly to new valve assembly and installed new valve in opposite order of removal.
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- Customer:
- James from Oxford, GA
- Parts Used:
- WH23X28418
- Difficulty Level:
- Very Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Pliers
Washer would not drain
Unpluged the washer first got as much water out of the drum as possible the leaned the washer over forward and let it rest against something removed hose clamp from pump side and removed the drain hose from pump remove plastic cover and unplug pump push tab and pull remove bolts from pump remove pump install all components in reverse be sure to replace pump to drum seal as well
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- Customer:
- Kevin from MANCHESTER, PA
- Parts Used:
- WH13X26534
- Difficulty Level:
- Really Easy
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Nutdriver, Pliers, Screw drivers, Socket set
Water dripping after washing was done
Watch a YouTube video on how to fix it. Video was really easy to follow
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- Customer:
- Elizabeth from Columbus, OH
- Parts Used:
- WH23X28418
- Difficulty Level:
- Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Socket set
Washer would not empty when it hot drain cycle
Once I determined it was the drain pump, (by taking off the drain hose and letting it empty by gravity, then running the spin cycle which worked ok) I ordered the part, got confirmation from PartSelect.com that it would fit my washer. I removed the old pump taking out the 6 screws needed to hold it and the cover in place and unplugged the electric connector. I installed the new pump from PartSelect.com using the same cover and 6 screws and electric connector. I reconnected the drain hose and the washer has worked perfectly since then!
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- Customer:
- Craig from TOLEDO, OH
- Parts Used:
- WH13X26534
- Difficulty Level:
- A Bit Difficult
- Total Repair Time:
- More than 2 hours
- Tools:
- Socket set
Threads on an inlet valve deteriorated; couldn't tighten the hot hose.
Unplug the cord and shut off hot and cold water faucets.
headache avoidance: The male threads of the inlet valve are plastic. Gently turn the female hose ends onto them at the kitchen table with the eventual position in mind then tighten.
1. Remove 4 screws holding shiny metal backplate w/ 1/4" socket (easy)
2. Pry tabs loose, top of plate (easy).
3. Pull electric leads from 2 solenoids (easy).
4. Remove 2 long screws holding upper painted structure (easy).
5. Remove 2 screws holding valve in place (easy).
6. Tilt and slide the valve loose and pull it out (easy).
7. Replace valve and reverse steps 6-1.
n.b. no inside water tubes; water drips straight into tub
Also, an hour should be enough. I spent more time than needed guessing, dealing with a few issues, opening the machine again, starting over, etc.
ps. I guessed at the age.
headache avoidance: The male threads of the inlet valve are plastic. Gently turn the female hose ends onto them at the kitchen table with the eventual position in mind then tighten.
1. Remove 4 screws holding shiny metal backplate w/ 1/4" socket (easy)
2. Pry tabs loose, top of plate (easy).
3. Pull electric leads from 2 solenoids (easy).
4. Remove 2 long screws holding upper painted structure (easy).
5. Remove 2 screws holding valve in place (easy).
6. Tilt and slide the valve loose and pull it out (easy).
7. Replace valve and reverse steps 6-1.
n.b. no inside water tubes; water drips straight into tub
Also, an hour should be enough. I spent more time than needed guessing, dealing with a few issues, opening the machine again, starting over, etc.
ps. I guessed at the age.
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- Customer:
- Joyce from BOSSIER CITY, LA
- Parts Used:
- WH43X24454
- Difficulty Level:
- Very Easy
- Total Repair Time:
- Less than 15 mins
inner part of fabric softener dispenser base broke off
looked up part not exactly easy. that was the hard part. it was delivered next day and just had to pop into place extremely easy instalation
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- Customer:
- Edward from McKees Rocks, PA
- Parts Used:
- WH01X27538
- Difficulty Level:
- Really Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Nutdriver
Washer not spinning enough to get excess water out of clothes
1.)disconnected washer from water & electric (remember to turn water off 1st)
2.)pull washer out and leaned it back against the wall to access bottom of the washer
3.)remove protective cage covering belt assembly with nut driver. (4 screws and one has a ground wire)
4.)remove old belt by turning pulley’s and nudging it off of the flat pulley.
5.)install new belt groove side in. Put belt on grooved pulley 1st and slowly turn pulley’s while nudging it onto flat pulley.
6.)reinstall protective cage (don’t forget ground wire) and set washer right side up.
7.)slide washer back in place, hook up your water then plug in machine. (Remember to turn the water on)
2.)pull washer out and leaned it back against the wall to access bottom of the washer
3.)remove protective cage covering belt assembly with nut driver. (4 screws and one has a ground wire)
4.)remove old belt by turning pulley’s and nudging it off of the flat pulley.
5.)install new belt groove side in. Put belt on grooved pulley 1st and slowly turn pulley’s while nudging it onto flat pulley.
6.)reinstall protective cage (don’t forget ground wire) and set washer right side up.
7.)slide washer back in place, hook up your water then plug in machine. (Remember to turn the water on)
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- Customer:
- William from Naples, FL
- Parts Used:
- WH44X24385
- Difficulty Level:
- Very Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Screw drivers
Replaced GE Washer lid
Removed parts from old lid (bumpers, switch component and hinges), removed old lid, then replaced parts on new lid. The new lid fit perfectly and looks great.
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