ITW4871FW2 Whirlpool Washer - Instructions

The process to replace the nylon pieces was to remove the protective cap, (which snaps in place),agitator (which is held in place with a nut) you will need a socket with an extention to reach the nut, and worn parts. replace the agitator repair kit, agitator and protective cap and your washer works as good as new. This is a very simple repair job, even a 10 yr old could do this

I popped the cap off of the agitator. I could see the grabbers weren't grabbing the side of the agitator. I thought I could take a shot at fixing it since I was ready to give up. Happened upon this site. With the model number, I was very easily able to find the parts I needed. Ordered them up. Took one bolt out of the assembly and the whole agitator came off. I popped in the new parts as the diagram was very easy to follow, resecured the bolt, and all was good. I saved a ton of money off replacement or even calling a service tech. Your site made this very easy with the detailed diagrams. Didn't order anything I didn't need. Only cost $11 to fix it and made me feel like Mr. Fixit. I will definitely use your site as my first, best choice for any problems I have in the future.

It was easy, take off the cap, then loosen the nut. Take it apart, change the dog ears, put back together. It was done.

Trying to follow the instructions according to the video was easy enough until the part where I had to remove the control panel for access to the screws holding the inlet valve. I don't have a putty knife, so I had a bit of trouble trying to remove the panel. I found another way. There are screws on the left and right sides which hold the control panel to the side pieces holding it to the body. If you remove the screws and use a pick or flathead screwdriver to carefully pull up on the tabs below the screws while gently pulling the control panel away, it will easily pop off with a rotational movement. The panel is centered into its location via two plastic pins molded into the side panels, so be aware of them and try to avoid breaking them. They'll help you get the panel properly positioned during reassembly, which is simple. You'll see all this easily if you take the time and look. Don't be in a rush. To reassemble, line up the panel with the plastic pins and rotate it into position. The tabs slide easily into position and lock the panel into place. Just don't forget to reinstall the screws. Removing the panel in this manner added a bit of time to the repair, but not a lot. It's still a fast repair overall. Everything else was exactly like in the video. Well, almost. I had no difficulty whatsoever with sliding the new valve into place. But once the job was done the sounds coming from the washer during the filling stages ceased. Turns out the screens in the inlet valve were getting stopped up with lime.

I figured out through the process of elimination that the problem was the rubber plunger that the solenoid opens and closes. I couldn’t fix just the plunger so I replaced the whole water inlet valve and the cold water worked perfectly after that. Even though it was a little tough to diagnose the problem it was very easy to replace the part once I found out what it was that was wrong.

There are 4 tabs that come from the main agitator body through the center & lock into the centerpiece that holds the directional cogs. They have a tab similar to a cable tie that can only be put on once. They need to be clipped before it will dissassemble & reassembly is difficult because they need to be timed to reattach the round center cog plate. Maybe cut off 2 of them & taper the other 2 them for easier reassembly.

followed the instructions on the video, very easy install

I took out the softner dispencer and there is a bolt under tthe the plastic cover,I removed the bolt and the whole assembly came out,then I installed the new one and reinstlled the bolt and plastic cover,and reinserted the liquid softner dispencer.All only took about fifteen min.

I ordered these parts for next day delivery. The next morning they were on my door step!

I pulled off the plastic cover inside the agitator, under the softener dispenser and replaced the old "O" rign with the new one. Next I used a 3/8" socket with a 6" extension to loosen the agitator nut and removed it. The one on our machine was on rather tightly - a bit too tight in my estimation.

The upper part of the agitator lifted easily. I lifted out the cog mechanism and studied it. I took the new parts, and assembled them, using the old parts for visual reference. All of this took about ten minutes. Be sure you push firmly on the retainer until it locks in place to keep the cogs in their slots.

Next I spent about 15 minutes cleaning up the agitator just because I like to put stuff back together in 'clean condition'.

Next I replaced the thrust bearing. The instruction specified a special grease to lubricate the thrust bearing - order this when you order the parts. The original one had no grease on it and was quite worn. I used food grade vaseline. You could probably also use silicone lube on this, the part is nylon.

After I cleaned the assembly and put in the new thrust bearing, I replaced the agitator. I had slight difficulty lining up two grooves on the cog holder for the guides in the main agitator mount but got them lined up on the third try - that took less than a minute. I put the new washer on the nut, inserted the nut and tightened it down - be careful not to over tighten, just make sure it is snugged down.

Over-all this is a fairly straight-forward repair job and is not difficult - anyone who can follow easy to read instructions and run a socket wrench can do this. I would only caution to make sure the new cogs are correctly oriented in their holder. Study how the original is assembled so you can duplicate it with the new parts. Just for the record, the nut is standard right hand thread - lefty loosey, righty tighty.

I think these parts are made to fail on purpose - if the machine gets over loaded and the agitator can't work it will chew up the cogs rather than break the agitator. Good thinking on some engineer's part!

I was lucky when I found Parts Select - I'll come here for my parts from now on!

I simply removed the bolt from the inside of the agitator and pull the whole the straight up. It came aloose pretty easily. I took the old clothes mover off and put the new one on. On the inside of the mover the dog ears and spacer easily comes out. I removed the spacer and replaced the dogs ears. I put everything back together the way it was when I took it apart. It works as good as it did when I first got it.

Removed softener dispenser, removed part under that to reveal bolt that holds agitator on to washer. Figured out there was more to the problem than just the dog ear things and had to end up getting a whole new agitator. Probably saved us $60 minimum in labor and trip charge and was a piece of cake! Took my husband less than 15 mins. to remove old agitator and put on new one. Geez, I guess I have to do laundry again!

I clean out the fabric softner dispenser on my machine on a regular basis and found the seal split. After looking at several sites to try and find this part, I found this one. Ordering couldn't have been easier and repair only required pulling up the cup for the softner and installing the cap.

Thanks for making finding part so easy . . . .

Repair was extremely simple by using the video provided online. Works perfectly! Thanks so much.

Just watched the video. Take from a 63 year old. Who never fixed a washer. Thx a lot for the video it saved me a lot of money being on a fix income. and it was less than $ 10 that was included shipping.

The repair was exactly like the instruction vidio