ITW4871FW2 Whirlpool Washer - Instructions

W10721967 Splutch Cam Kit

Assuming the pulley nut was properly tightened at the factory. I think this problem occurs because of ever-so-slight rounding of the splutch cam teeth from the actuator engaging and disengaging over whatever time frame there is before a clattering noise develops.

When I took off the 13mm nut using the adjustable strap tool, it felt tight to me...Was it put on as tight as it should have been at the factory? Who knows. I don't have the torque specification of this nut on that plastic pulley.

Watch the videos to remove and replace the belt cover and belt, actuator and splutch cam kit.

Pay particular attention to tightening up the nut. I put the pulley on and hand-tightened the nut. I used the adjustable strap tool and before I tightened everything, I pushed up on the pulley to press against the spring pressure in order to mesh the teeth together. After the nut was tight, I repositioned the strap tool and gave it another go, further tightening it. You see earlier that day, I only tightened it up once because I thought it was good and tight. I put everything back and within a half-hour it was clattering again and I could loosen the nut I thought was tight by hand! I fooled myself. That's why I did it twice, and don't be afraid to give it a good second tightening effort. Two weeks now and the wife is currently very happy.

Replaced the drive belt and shift actuator but that did not fix the problem! So I ordered a transmission and this still did not fix it! I give up! Time to get a new washer!

popped off softener cap, easy. Pulled out clear plastic sealer, removed nut holding agitator in, pulled out agitator. Removed cam holder, new cam bearing etc in, reverse removal done, piece of cake.

was really simple like others before me described. Removed cap to excess recessed bolt. Once that was out of the way pulled up gently on agitator and disassembled the agitator from base. Actually repair only took about 8 minutes. Working like new again and that keeps everybody happy! Thanks again.

Replaced the suspension rods not an easy task but very rewarding to hear it running quiet again when spinning.

had to change out wiring harness was not compatible

Hi I took off the old one and put on the new one quick and easy

Removed two 1/4” screws from the backside of control panel. Plastic putty knife slide under front of control panel to release the clips and allowing panel removal. Shut water supply off and removed both hot/cold hoses from valves. Removed the two T-20 screws which allowed the removal of the existing leaking valve assembly. Installed in reverse and it worked perfectly!!

Was the video and I started everything fell into place. Thank you very much

Had no problem. The instructions included with the repair parts were very easy to follow and even specified the tools to use. I had it done, back on the washer and washing clothes in about a half an hour. The down side(no fault of the parts) was that the entire pump system went out on the second load and we wound up with a new Whirpool washer, since repairs were more than the machine was worth. Thanks Parts select for your help. I plan to search your net for more products. Fixing things from engines to microswitches is a hobby for me.

My fault completely! I shut a valve off to a spicket that I have in my garage due to a Nebraska winter. The problem turned out to be that my washer was receiving its cold water from the line that I shut off. So it was an expensive lesson to learn after replacing the switch harness and the latch. Water was turned off Ding Dong!

I watched the instructions on line, and followed them. Completed the parts change with out any problems, but that wasn't everything I had to do to make the washer to work again. I had to clear all the fault codes that were on the machine. Then the washer started working in all the cycles.

I removed the softener cup from the top of the agitator unit. The auger works separately from the bottom agitator. Remove the cap from down in the auger. There is a 7/16" bolt that holds the Auger and agitator to the center shaft. Loosen that bolt with a 7/16" socket on an extension from the ratchet wrench, and remove it from the bushing- I used a magnet. You will need to hold the agitator to loosen the bolt. Save that bolt. You will need it later. The entire agitator and auger can be lifted as a unit straight up out of the washer tub. There is a plastic bushing in the replacement kit. Slide it down over the center shaft with the small tabs up, then apply some Vaseline to the tabs as a lubricant. The new agitator can now be slipped down over the center shaft and seated on the bushing. Place the top auger onto the shaft down on to the agitator. Next, assemble the top bushing by placing the four cogs into the slots with the small pegs. The cogs must have the side with the raised area on the top of the assembly. Next push the plastic keeper down over the center of the bushing to hold the cogs in place and push it down to secure the cogs. Place this assembly into center shaft and line up the four rectangular holes in the top bushing with the four plastic prongs below. The top bushing assembly may be pushed down and secured by the four upright pegs below. If there are plastic tabs obstructing the rectangular holes in the top bushing , you can put the bolt back into the center hole and carefully tighten it down making sure the four holes align with the four pegs below. Tighten until the top bushing is securely in place. You will need to hold the lower agitator while you tighten the bolt with the socket wrench. Replace cap over the top bushing, then the softener cup into the top of the agitator assembly. The job is complete.

took off the soap dispenser, removed the agitator using a 7/16" socket with an extension. replaced the old top agitator dogs and retaining ring with new ones, re-installed top agitator on bottom, thenput whole assembly back shaft, dropped in bold and tightened. whole experience was fast and simple. the parts came fast and where a perfect fit.

Followed the directions provided. Took less than 15 minutes and the washer works like new.