MAT14PDAXW0 Whirlpool Washer - Instructions
Jump to:
Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
- Customer:
- James from East Dubuque, IL
- Parts Used:
- WP3363394
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
- Tools:
- Pliers
water was leaking from the washer
I turned the washer on to see if I could determine where it was leaking from. After I figured out that it was the pump that was leaking, I ordered a new pump. I went with next day shipping because at our house, we can't go long without a washer and the cost for the shipping was worth it. Had it installed in 10 minutes, only tool needed was a pliers to remove the hose clamps, piece of cake repair!
Was this instruction helpful to you?
Thank you for voting!
- Customer:
- charles from keyser, WV
- Parts Used:
- WP3363394
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
- Tools:
- Pliers, Screw drivers
leak in pump
tilted the unit on it's back. removed clamps and hoses from pump. used screwdriver and pried off 2 hold-down clamps. removed old pump. placed new pump onto shaft. installed hold -down straps. re-installed 2 hoses. stood washer upright, releveled and turned on.
Was this instruction helpful to you?
Thank you for voting!
- Customer:
- David from East Windsor, NJ
- Parts Used:
- WP3363394
- Difficulty Level:
- A Bit Difficult
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Pliers, Screw drivers
Water leaking out of unit. Bad seal and small hole in side
I propped the unit on its side, then I removed the intake and discharge hose with pliers (remember to have a bucket handy for the extra water in the hoses.)
Secondly, there are two clips on the top and bottom of the pump which hold the unit snug against the motor. These simply pop off with your hand or a screwdriver (be careful to save these!) Now the pump should slide off the drive shaft easily but most likely it will not due rusting of the shaft. A pry bar or large screwdriver and some elbow grease will get the pump to slide off.
Installation is the reverse except you will have to sand off the rust on the shaft. Sand paper will do but I used a Dremel type grinder (die grinder) which made easy work of removing the rust. Finally, sliding the new pump in is remarkably easy.
Installation of the new pump should take less than 10 minutes with a clean driveshaft.
Secondly, there are two clips on the top and bottom of the pump which hold the unit snug against the motor. These simply pop off with your hand or a screwdriver (be careful to save these!) Now the pump should slide off the drive shaft easily but most likely it will not due rusting of the shaft. A pry bar or large screwdriver and some elbow grease will get the pump to slide off.
Installation is the reverse except you will have to sand off the rust on the shaft. Sand paper will do but I used a Dremel type grinder (die grinder) which made easy work of removing the rust. Finally, sliding the new pump in is remarkably easy.
Installation of the new pump should take less than 10 minutes with a clean driveshaft.
Was this instruction helpful to you?
Thank you for voting!
- Customer:
- James P from Eureka Springs, AR
- Parts Used:
- WP3363394
- Difficulty Level:
- Easy
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Nutdriver, Pliers, Screw drivers
Pump leaking at shaft
Remove four screws securing control panel from the rear and tilt control panel forward. Unplug wiring harness from door limit switch. Unsnap and remove two S-clamps securing enclosure to back panel. Tilt enclosure slightly forward and remove it from wash machine. Disconnect water hoses and clips securing water pump and remove water pump. Install in reverse order. Caution: inspect water hoses closely. I had a rotten pump intake hose and found out the hard way (water everywhere).
Was this instruction helpful to you?
Thank you for voting!
- Customer:
- Nathan from Oceanside, CA
- Parts Used:
- WP3363394
- Difficulty Level:
- A Bit Difficult
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Pliers, Screw drivers
pump went bad, Direct Drive washer
the hard part was getting the pump off of the rusted centerpeice. i actually had to grab the pump with both hands, put my feet on the rotator and PULL. finally it basically snapped off and rusted peices went flying. after cleaning it the new pump went on rather easily, with the help of a rubber mallet.
Was this instruction helpful to you?
Thank you for voting!
- Customer:
- David from Merrimack, NH
- Parts Used:
- WP3363394
- Difficulty Level:
- A Bit Difficult
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Pliers, Screw drivers
The water pump was leaking
The new pump arrived at my door just a few days after it was shipped.
Once I got the water hoses off and the clips holding the pump I had to use a large screwdriver to get the pump off the motor shaft. I then tried putting the new pump on but it wouldn't fit. I noticed that the motor shaft was flaired out (possibly due to rust) so I used a Dremel Tool with a grinding disk to carefully grind down the shaft to what it looked like it was supposed to be. Once that was done the pump easily slipped into place. I attached the pump clamps and hoses and pushed the washer back into place. I ran a quick test and then later a load of laundry. No more leaks!
Once I got the water hoses off and the clips holding the pump I had to use a large screwdriver to get the pump off the motor shaft. I then tried putting the new pump on but it wouldn't fit. I noticed that the motor shaft was flaired out (possibly due to rust) so I used a Dremel Tool with a grinding disk to carefully grind down the shaft to what it looked like it was supposed to be. Once that was done the pump easily slipped into place. I attached the pump clamps and hoses and pushed the washer back into place. I ran a quick test and then later a load of laundry. No more leaks!
Was this instruction helpful to you?
Thank you for voting!
- Customer:
- Clifford from Friendship, NY
- Parts Used:
- WP3363394
- Difficulty Level:
- Easy
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Pliers
water leaked out from under the machine.
I read the trouble shooting guide on your web sight to figure out what the problem was and after checking the hoses the pump seemed the next most likely problem. So I ordered the part.My main problem was the lack of room to work,if I could have tipped it on it's back or raised it I would not of had a problem.But I tipped it up and blocked it from falling and removed the part while waiting for the new one to arrive.Once it arrived it only took a few minutes to install.When I tried the washer it still leaked water,so I tipped it back up to check it out.The only thing that was wrong was that the spring hose clamps had not seated yet so I moved them around and wiggled the hoses to try and get them tighter.The next time ,it worked fine.The other reviews and trouble shooting guide were a great help!
Was this instruction helpful to you?
Thank you for voting!
- Customer:
- Christopher from Sacramento, CA
- Parts Used:
- WP3363394
- Difficulty Level:
- Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Pliers
Water leaking from bottom front of washer
Disconnected power, water, and drain then moved washer away from wall. Put down some 2x4's to protect hoses and flipped washer on its back. Removed hoses with pliers, removed clips holding pump to shaft, and installed new pump. Reversed process and tested with just water be fire washing clothes.
Was this instruction helpful to you?
Thank you for voting!
- Customer:
- Randall from Seattle, WA
- Parts Used:
- WP3363394
- Difficulty Level:
- Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Pliers
Replaced leaking water pump
Unplugged the washer. Pulled it away from the wall far enough so it would be stable tilted back against the wall. That way I didn't have to disconnect any hoses or lay the machine down.
I used a ViceGrips to squeeze the hose clamps and then pulled the hoses off. Getting the pliers in the right position in the tight space was the hardest part of this whole job, and that still wasn't particularly hard. I have medium sized hands (for a man).
I flipped open the retainer clips with my fingers. Pulled the pump off and slid the new one on. It helped to make sure first that the flat side of the motor shaft was roughly facing the same way as the slot in the pump.
I reattached the hoses and popped the retaining clips back on. Held my breath and ran the washer. No more leak!
Incidentally, before I discovered PartSelect I called Whirlpool service. I asked if they could have the tech show up with the part. They said "No." I'd have to pay the fee for a diagnostic visit and then the tech could order parts and return to install them. They said there would be no service charge for the return visit.
Several years ago I believed this story when I called for a dryer repair. However, when a second technician returned with the part I had told the dispatcher the first time around was needed, he came up with some excuse why there had to be a supplemental service charge. I challenged it on my credit card and eventually got it removed, but it was a hassle.
Thank you PartSelect! And thanks to others who posted their experiences and gave me confidence to fix it myself.
I used a ViceGrips to squeeze the hose clamps and then pulled the hoses off. Getting the pliers in the right position in the tight space was the hardest part of this whole job, and that still wasn't particularly hard. I have medium sized hands (for a man).
I flipped open the retainer clips with my fingers. Pulled the pump off and slid the new one on. It helped to make sure first that the flat side of the motor shaft was roughly facing the same way as the slot in the pump.
I reattached the hoses and popped the retaining clips back on. Held my breath and ran the washer. No more leak!
Incidentally, before I discovered PartSelect I called Whirlpool service. I asked if they could have the tech show up with the part. They said "No." I'd have to pay the fee for a diagnostic visit and then the tech could order parts and return to install them. They said there would be no service charge for the return visit.
Several years ago I believed this story when I called for a dryer repair. However, when a second technician returned with the part I had told the dispatcher the first time around was needed, he came up with some excuse why there had to be a supplemental service charge. I challenged it on my credit card and eventually got it removed, but it was a hassle.
Thank you PartSelect! And thanks to others who posted their experiences and gave me confidence to fix it myself.
Was this instruction helpful to you?
Thank you for voting!
- Customer:
- John from Palatine, IL
- Parts Used:
- WP3363394
- Difficulty Level:
- Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Pliers
Leaking water pump
Removed the two spring clamps from hoses; removed hoses from pump. Removed spring clips holding pump to motor. Had to pry pump off of motor shaft due to rust on shaft end. Sandpapered rust off of shaft and then lubed same with oil and new pump slid easily onto motor shaft. Re-snapped spring clips to hold pump onto motor and then reinstalled hoses and their spring clamps. Whala, end of story, job well done.
Was this instruction helpful to you?
Thank you for voting!
- Customer:
- Kenneth from San Saba, TX
- Parts Used:
- WP3363394
- Difficulty Level:
- A Bit Difficult
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Pliers
water on floor
Frist I removed the two water hoses going to the pump. Second releaseed the two clips holding the pump , it came right off the motor shaft.
Third, put the new pump on the shaft, put the clips on last the hoses good to go.
Third, put the new pump on the shaft, put the clips on last the hoses good to go.
Was this instruction helpful to you?
Thank you for voting!
- Customer:
- douglas from thompsontown, PA
- Parts Used:
- WP3363394
- Difficulty Level:
- Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Screw drivers
A leaking pump
My husband got the part within 2 days of the order and replaced the leaking pump within a half hour. The repair was very quick and easy for him and your company's prompt delivery prevented my floor from getting wet everytime I did a load of laundry. Thank you and we will continue to get parts from your site in the future--hopefully we won't need to anytime soon. but we know you are there if we need to repair!
Was this instruction helpful to you?
Thank you for voting!
- Customer:
- Martin from Coolidge, GA
- Parts Used:
- WP3363394
- Difficulty Level:
- Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Pliers, Screw drivers
Water Pump started leaking water around the seal
Pull Washer out, Flip to the right on it's side. Pop two Metal retaining clips, squeeze hose clamps with pliers. Remove pump, sand shaft with dremil or 80 grit sand paper. Replace with new pump. Easy! Push washer back and attach hoses and power. Done 15 minute repair
Was this instruction helpful to you?
Thank you for voting!
- Customer:
- richard from Hermon, NY
- Parts Used:
- WP3363394
- Difficulty Level:
- Really Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Pliers, Screw drivers
seal was leaking on the pump
plires took off the two hoses , on clip the two snap clips . pulled out the old pump . put the new one in cliped in the snap clips in & hook the hoses back up
Was this instruction helpful to you?
Thank you for voting!
- Customer:
- Christopher from Colorado Springs, CO
- Parts Used:
- WP3363394
- Difficulty Level:
- Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Pliers, Screw drivers
Water not draining from tub
1) Disassembled the lid
2) Took the front Panel off (the old water pump was in the bottom left hand corner in plain site).
3) Used flat head screw driver to gentle pry the top and bottom water pump fasterners.
4) Used pliers to remove top hose camp. Note this is where I discovered why everyone says to put the washer on it back. Water came rushing out. Luckily no damage to the motor.
5) Used pliers to remove the bottom hose clamp.
6) Put everything back together Total time <30 minutes.
Unfortunately, the water is still not completely draining. I am now looking at the hoses for obstructions. Any other suggestions?
Thanks
2) Took the front Panel off (the old water pump was in the bottom left hand corner in plain site).
3) Used flat head screw driver to gentle pry the top and bottom water pump fasterners.
4) Used pliers to remove top hose camp. Note this is where I discovered why everyone says to put the washer on it back. Water came rushing out. Luckily no damage to the motor.
5) Used pliers to remove the bottom hose clamp.
6) Put everything back together Total time <30 minutes.
Unfortunately, the water is still not completely draining. I am now looking at the hoses for obstructions. Any other suggestions?
Thanks
Was this instruction helpful to you?
Thank you for voting!