11021102013 Kenmore Washer - Instructions

Ordered the inlet assembly from this site. Received it the day after I received the notice it shipped. Watched their video of how to replace the part. Easy job, done in 15 minutes. Only needed a screwdriver to take the cover off the back of the washer control panel. A company wanted $400 to replace the part.
Definitely recommend the company and will use again.

Removed softener cup agitator cap and one bolt, lifted agitator out and replaced with new one... tightened bolt replaced cap and softener cup and away we go, done...

Popped off agitator cover discovered worn and broken 'dogs'. Decided to replace complete agitator assembly due to age of machine (25 + years). 7/16 socket, removed nut and agitator assembly, installed new assembly with included nut.

I ordered the new cogs but didn't want to wait the few days for them to arrive. So I decided to try and temporarily repair the old ones. After looking at the picture of the new ones on this site I realized that the teeth were just worn down. I took all four of them out and used a grinding disc to carve the teeth down deeper. They were not perfect. (I would recommend holding the teeth with a vise.) However, after reinstalling the cogs the machine worked perfect and that was two weeks ago. I'm not going to install the new ones until I have to.

I had to find a point of reference first since item came apart in wash cycle and internal pieces fell out - thank goodness for YOUTUBE. Another guy was thoughtful enough to do a video on how the assembly came apart / went back together - a huge help for sure. Actual repair was less than a half hour after obtaining new part and seeing video. The 12 year old washer works like brand new - saving me close to 1,000 dollar replacement charges.

I popped the dispenser cap off, pulled off the plastic cover that sits on top of the agitator directional cogs assembly, and used a socket wrench with 2 extensions on it to unscrew the nut holding the assembly in place. I misplaced my socket screwdriver and rather than try to buy a nutdriver that matched the size, I just bought a little 3/8" socket extension kit (I needed about 8" of length to be able to use a normal socket wrench). My hands are pretty big so I just had to use pliers to pull the agitator cogs assembly out. Next I just turned the assembly upside down, slipped the plastic ring off that holds the cogs in place, and put the new cogs in place of the old ones. Reassembly was just as easy. The job took about 15 minutes, and once everything was back together the agitator worked like it was brand new.

Washer was not agitating. My husband did not have a clue what to look for, but he took it apart and noticed two of the four directional cogs were stripped. Did an internet search and found the part on your website and thought we would give it a try since the part/shipping was under $20. The parts came in three days and my washer lives on. Was ready to get a new one since it is 18 years old, but I will not wait. Excellent website with all instructions and parts breakdown of the washer.

It was easy, take off the cap, then loosen the nut. Take it apart, change the dog ears, put back together. It was done.

Removed top cap of agitator and pulled out the inner cap. Spread a pair of needle nose pliers and placed them in square holes on each side of nylon fitting. Unscrewed nylon fitting and removed top half of agitator. Replaced directional cogs/dog ears and put agitater back together. Works like new. Easy fix.

PS Received parts in 72 hours. $10.00 bucks and never left the house.

Unplug unit. Remove back panel. Disconnect drain hose using pliers to squeeze hose clamp. Tilt washer forward to access drain pump. Remove three screws on the pump. Unplug wire connector. Install new pump. Plug in the wiring connector. Reconnect hose. Reinstall back panel. Super easy fix!

I turned off and disconnected the water lines (have a bucket ready) and tipped the washer on its back. I followed along with the provided video that was super helpful. Disconnecting, moving the washer, and reconnecting everything took longer than the repair. Very satisfied with this repair!

After the wife held the phone to the washer so I could hear the horrendous noise it was making. And I screaming at her "shut it off, shut it off!' I came home and took the agitator apart, and found the directional dogs worn out. Went to the computer and easily ordered new parts, which came very quickly. I took off the agitator with a long extension and socket, put in the new dogs and reversed for installation. Told the wife get back to doing the laundry!

Just watched the video. Take from a 63 year old. Who never fixed a washer. Thx a lot for the video it saved me a lot of money being on a fix income. and it was less than $ 10 that was included shipping.

I simply followed Steve's instructions on video. Very easy repair. Washer works great, no jumping or vibrating.

online videos were great. called to order and lady was very helpful. washer is now operating normal