11021102013 Kenmore Washer - Instructions

Tightened up the pulley as the video showed me that might be the issue.

I followed the instructions provided by the video which I thought were spot on. Even to the size of the phillips screw driver.

I put the dial to drain and and pressed the pause button for 3 seconds and it drained.
Unplugged the washer from the electrical outlet .
Shut the hot and cold water off. Disconnected and drained them.
Placed the washer on a soft mat on front side exposing the back and bottom of the machine.
Unscrew the metal cover with Philips head screw driver.
Disconnect the drain hose to a bucket or small dish tub .
Remove the belt cover with 5/8 ratchet or wrench.
Using a ratchet or wrench remove the one bolt holding the clutch in place .
Remove the two Philips head screws from the shift mechanism ( looks like clock timer,my memory is failing me right now sorry! ) .
Pull down on bottom gear after removing nut.
Push in and pull down with a flat head screwdriver on the tabs holding the collar in place above the top gear .The collar and gear and spring should come apart.
Install new parts in the same order . Reassemble make sure to use Locktite 242 on the bottom nut holding the gear.
Install belt , belt guard , cover drain hose . Stand machine back up , reconnect all hoses tightly plug machine into electrical outlet and start. Put a smile on your face because you did a great job and saved yourself some money!

W10721967 Splutch Cam Kit

Assuming the pulley nut was properly tightened at the factory. I think this problem occurs because of ever-so-slight rounding of the splutch cam teeth from the actuator engaging and disengaging over whatever time frame there is before a clattering noise develops.

When I took off the 13mm nut using the adjustable strap tool, it felt tight to me...Was it put on as tight as it should have been at the factory? Who knows. I don't have the torque specification of this nut on that plastic pulley.

Watch the videos to remove and replace the belt cover and belt, actuator and splutch cam kit.

Pay particular attention to tightening up the nut. I put the pulley on and hand-tightened the nut. I used the adjustable strap tool and before I tightened everything, I pushed up on the pulley to press against the spring pressure in order to mesh the teeth together. After the nut was tight, I repositioned the strap tool and gave it another go, further tightening it. You see earlier that day, I only tightened it up once because I thought it was good and tight. I put everything back and within a half-hour it was clattering again and I could loosen the nut I thought was tight by hand! I fooled myself. That's why I did it twice, and don't be afraid to give it a good second tightening effort. Two weeks now and the wife is currently very happy.

I drained the machine and pulled it away from the wall.Then I disconnected the drain hose and removed the back panel.Next,I removed the three screws holding the pump in place and disconnected the power plug from the motor.I then removed the short drain hose from the pump.Installation was the opposite of the removal sequence,and the machine worked fine right after I was done.The new part was identical the the old one,and the job was a snap.

Found common diagnosis and instructions on internet. It is not difficult to replace.
Unfortunately, this new latch assembly did not fix the problem.

Using the parts I ordered and following the instructions provided in the video from partselect.com made the repair very easy and solved the problem

Unplugged the washer turned off the water disconnected the water lines then took the cover off and disconnected the wires and took 2 screws out and took the old part out and put the new 1 in

Please check the order was refused so I would not have to pay to ship back. The lady I spoke to on the phone said to do it this way. I have been TRYING to call for 2 weeks but no one is answering the phone due to CV19!!
The order is back at your warehouse. Please give me my refund!! Plus I have emailed your CS dept. numerous times with NO answer, only automated.

Replaced the suspension rods, suspension rod supports, main drive belt, tub centering springs, water supply hoes, and washer drain hose. Taped new front suspension rods to side of tub to ensure that they did not slide down when raising the washer off its back from the floor. Had a helper lift the tub, which made attaching the new suspension rods easy. The tub is extremely heavy so by a helper lifting it up it made attaching the new suspension rods much easier. IMPORTANT: According to the technician's manual, which was taped to the inside of the washer, it is absolutely necessary to recalibrate the washer after replacing any suspension parts. We did this by following the instructions in the tech manual. Failure to recalibrate a washer could result in poor performance. The procedure is different for each brand or model of washer, but again is absolutely essential after replacing suspension parts of any kind. For some unknown reason, our washer did not have the tub centering springs. Our model should have had the springs.Facing the washer, we attached one to the front left tub housing and one to right rear of the tub housing. Recommend that anyone watch the installation videos for the suspension rods, center springs, and main drive belt before attempting the repairs.

Removed lid panel changed lid lock switch. Took cap off removed 7/16 bolt changed out thrust spacer and agitater repair kit. Took about an hour.

Per your directions. Note that part has been updated from original. Looks like an improvement, adds tab to grab rod, but changes installation.

Watch video on the site and the insulation will be easy and take about 30 min.

Watched the video. It was by far the easiest repair I've ever done. The washer is happy and stays in it place

Went on line and ordered the piece I need. I got my socket set out, held the center piece in place then with the socket unscrewed the bolt. Popped the plastic washer off put the agitator clips in, put the plastic washer on and bolted it back together and was done. Easy as 1, 2, and 3.