11021102012 Kenmore Washer - Instructions

There are a number of videos showing how to do this repair:
>Disconnect power and water - cold, hot and drain.
>Put washer on its side on a stand (low platform) to get to the bottom.
Better than than just laying front of washer on floor.
>Used a drop light to help see bottom.
>Removed Pulley Cover using nut driver - has 2 screws with nut
heads.
>Removed and replaced the Shift Actuator (part provided) using a
Phillips screw driver - 2 green screws. Unplugged electrical
connector which should be reconnected before new unit is screwed
back down.
Replacement part is not the same as the original. From what I read.
this part has been a problem with these washers.
>Put Pulley Cover back on.
>Reset washer upright.
>Reconnected water and power.
>Ran "CALIBRATION". In Diagnostic Test Mode, turned to "rinse"
light on and pushed "start" button.
>Ran "AUTOMATIC TEST". In Diagnostic Test Mode, turned to "spin"
light on and pushed "staet" button. Washer agitated in first cycle
- "sensing" and in "wash".
.
Washer has been working as it should and I a very happy with the results.

I must say that PartSelect Identified the bad part as the Shift Actuator right off from the symptoms I provided.

Watched video and followed instructions. Removed rods from top cups, laid washer on its side and pulled them out. Put new rods thru, stood washer up and hooked them in. Was pretty easy, tube heavy but I'm 52 and I did it myself.
My only problem is there's no springs anywhere attaching rods to tub and I cannot find any info on 1. IF I need them 2. What kind I need. I sent email to partselect last week inquiring and still waiting to hear.

I laid the washer on its front side to access underneath. I removed the original washer pulley system and actuator very easily to replace them with the new parts. The new/updated model actuator for my machine was a little bit challenging to maneuver around existing parts to make work, but I eventually got it installed. The plug was angled very differently than the original plug on the actuator, but it was a tight fit. There was no issue installing the washer pulley system. Hooked washer back up to power, water lines, drain line, and the washer has been working perfectly since.

undo one bolt and change agitator kit

I removed the cover for the softener dispenser on the top of the agitator. Then reached in and removed the cover of the nut and washer which was very sticky and sealed with an o-ring. This took a bit of pressure. Then used a socket wrench with an extension to loosen the bolt and took the whole agitator out of the machine. Then I set the agitator on the floor and with a fine 12 inch long screw driver released the catches while turning and pulling the agitatior with my other hand and holding the lower agitatior on the floor with my feet. I then turned the upper part over and removed the cogs and holding mechanism.
Then I reversed the process after replacing the cogs with the new part. 25 minutes total.

Removed softener cup agitator cap and one bolt, lifted agitator out and replaced with new one... tightened bolt replaced cap and softener cup and away we go, done...

Popped off agitator cover discovered worn and broken 'dogs'. Decided to replace complete agitator assembly due to age of machine (25 + years). 7/16 socket, removed nut and agitator assembly, installed new assembly with included nut.

I needed the washer ASAP. I paid extra for the expedited shipping. The parts arrived as promised. I watched the on-line video. I read and followed the included instructions. Removed cap and nut. Pulled out part with "dogs", swapped new dogs and assembly. Re-installed components, I was wary from information gleaned from the video, which warned of proper orientation of "dogs", as they can be inserted backwards. Tightened bolt and re-installed cap. Presto! Repaired washing machine worked as good as new. My coffee didn't even get cold.

I ordered the new cogs but didn't want to wait the few days for them to arrive. So I decided to try and temporarily repair the old ones. After looking at the picture of the new ones on this site I realized that the teeth were just worn down. I took all four of them out and used a grinding disc to carve the teeth down deeper. They were not perfect. (I would recommend holding the teeth with a vise.) However, after reinstalling the cogs the machine worked perfect and that was two weeks ago. I'm not going to install the new ones until I have to.

I had to find a point of reference first since item came apart in wash cycle and internal pieces fell out - thank goodness for YOUTUBE. Another guy was thoughtful enough to do a video on how the assembly came apart / went back together - a huge help for sure. Actual repair was less than a half hour after obtaining new part and seeing video. The 12 year old washer works like brand new - saving me close to 1,000 dollar replacement charges.

I simply followed Steve's instructions on video. Very easy repair. Washer works great, no jumping or vibrating.

online videos were great. called to order and lady was very helpful. washer is now operating normal

Removed agitator cover with small screwdriver. Removed bolt holding agitator with socket on 6" extender. Pulled agitator up and out. Replaced thrust spacer adding tiny amount of silicone grease. Replaced agitator directional cogs adding small amount of silicone grease. Note direction of cogs first or they will make a loud ratcheting noise. Reassemble. The drawing on this site is helpful.

Followed video provided by Part Select. Video made it look easier than it was but was very thorough and I was able to accomplish repair in less than an hour! The agitator before repair would bounce up and down when I pressed hard and let go. After repair it was much tighter!! Evidently this is a common problem with this design of Whirlpool washers!

followed video instruction that came with part. Previously watched youtube video (there are several, the low production videos are well worth viewing over the professional types). It was a breeze, other than the videos saying one person could do all four. When you get to the last rod, it is more difficult to lift the tub to insert the final rod in the round holder. I asked my wife for assistance.