11021102012 Kenmore Washer - Instructions
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- Customer:
- Chet from CLEARWATER, FL
- Parts Used:
- WPW10006384, W10721967
- Difficulty Level:
- Very Easy
- Total Repair Time:
- Less than 15 mins
- Tools:
- Screw drivers, Socket set, Wrench (Adjustable)
heavy loads did not spin dry properly
I followed the instructions provided by the video which I thought were spot on. Even to the size of the phillips screw driver.
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- Customer:
- TERRY from WAUKEE, IA
- Parts Used:
- W10721967
- Difficulty Level:
- Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Nutdriver, Socket set
When the washer goes into a spin cycle, I would hear an intermittent loud clattering noise. I think the clutch teeth above (the cup part that is spring loaded) and the belted pulley's teeth below are not fully seating on each other during the spin cycle.
W10721967 Splutch Cam Kit
Assuming the pulley nut was properly tightened at the factory. I think this problem occurs because of ever-so-slight rounding of the splutch cam teeth from the actuator engaging and disengaging over whatever time frame there is before a clattering noise develops.
When I took off the 13mm nut using the adjustable strap tool, it felt tight to me...Was it put on as tight as it should have been at the factory? Who knows. I don't have the torque specification of this nut on that plastic pulley.
Watch the videos to remove and replace the belt cover and belt, actuator and splutch cam kit.
Pay particular attention to tightening up the nut. I put the pulley on and hand-tightened the nut. I used the adjustable strap tool and before I tightened everything, I pushed up on the pulley to press against the spring pressure in order to mesh the teeth together. After the nut was tight, I repositioned the strap tool and gave it another go, further tightening it. You see earlier that day, I only tightened it up once because I thought it was good and tight. I put everything back and within a half-hour it was clattering again and I could loosen the nut I thought was tight by hand! I fooled myself. That's why I did it twice, and don't be afraid to give it a good second tightening effort. Two weeks now and the wife is currently very happy.
Assuming the pulley nut was properly tightened at the factory. I think this problem occurs because of ever-so-slight rounding of the splutch cam teeth from the actuator engaging and disengaging over whatever time frame there is before a clattering noise develops.
When I took off the 13mm nut using the adjustable strap tool, it felt tight to me...Was it put on as tight as it should have been at the factory? Who knows. I don't have the torque specification of this nut on that plastic pulley.
Watch the videos to remove and replace the belt cover and belt, actuator and splutch cam kit.
Pay particular attention to tightening up the nut. I put the pulley on and hand-tightened the nut. I used the adjustable strap tool and before I tightened everything, I pushed up on the pulley to press against the spring pressure in order to mesh the teeth together. After the nut was tight, I repositioned the strap tool and gave it another go, further tightening it. You see earlier that day, I only tightened it up once because I thought it was good and tight. I put everything back and within a half-hour it was clattering again and I could loosen the nut I thought was tight by hand! I fooled myself. That's why I did it twice, and don't be afraid to give it a good second tightening effort. Two weeks now and the wife is currently very happy.
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- Customer:
- Dale from MANDAN, ND
- Parts Used:
- WPW10356257
- Difficulty Level:
- Very Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Nutdriver, Pliers, Screw drivers
water would drip into tub between uses
Unplugged washer, turn off water to washer, removed water lines from washer, pull washer away from wall, removed about 5 screws from top access panel and remove, used putty knife to release clips from both sides of front control panel and lay forward, removed three screws from valve, disconnect hose from valve. Reassemble in reverse order. Not a bad idea to run a little water into bucket from both supply line to remove any foreign material that may have let lose from shut off valve before reconnecting to washer.
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- Customer:
- Michael from Staten Island, NY
- Parts Used:
- WPW10276397
- Difficulty Level:
- Easy
- Total Repair Time:
- 1- 2 hours
- Tools:
- Pliers, Socket set
The washer stopped draining.All the pump motor did was hum.
I drained the machine and pulled it away from the wall.Then I disconnected the drain hose and removed the back panel.Next,I removed the three screws holding the pump in place and disconnected the power plug from the motor.I then removed the short drain hose from the pump.Installation was the opposite of the removal sequence,and the machine worked fine right after I was done.The new part was identical the the old one,and the job was a snap.
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- Customer:
- James from INDIAN LAKE, NY
- Parts Used:
- W10404050
- Difficulty Level:
- Easy
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Nutdriver, Pliers, Screw drivers
Lid wouldn't lock
Removed 5 screws on back, released 2 retention clips on front, lifted top of washer to expose lock assembly, removed 2 screws holding lock assembly in place followed electrical line back to plug behind control panel plugged new lock in, and reassembled in reverse order. Done!
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Wouldn't agitate
Removed lid panel changed lid lock switch. Took cap off removed 7/16 bolt changed out thrust spacer and agitater repair kit. Took about an hour.
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The washer was vibrating very bad on large loads
Using the parts I ordered and following the instructions provided in the video from partselect.com made the repair very easy and solved the problem
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- Customer:
- JERRY W. from CARROLLTON, GA
- Parts Used:
- W10721967
- Difficulty Level:
- Really Easy
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Nutdriver, Screw drivers, Socket set
making noise when starting spin cycle
Watch video on the site and the insulation will be easy and take about 30 min.
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The washer would walk across the floor
Watched the video. It was by far the easiest repair I've ever done. The washer is happy and stays in it place
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- Customer:
- Fernando from Houston, TX
- Parts Used:
- 285748
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
- Tools:
- Socket set
I noticed that in the spin cycle the machine did not sound like it was suppose to. So I took the time and watched it go thru the steps and saw that it was not spinning.
Went on line and ordered the piece I need. I got my socket set out, held the center piece in place then with the socket unscrewed the bolt. Popped the plastic washer off put the agitator clips in, put the plastic washer on and bolted it back together and was done. Easy as 1, 2, and 3.
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- Customer:
- Todd from hampstead, NC
- Parts Used:
- 285748
- Difficulty Level:
- Easy
- Total Repair Time:
- Less than 15 mins
- Tools:
- Socket set
Did not Agitate, spun freely.
Used screw driver to pop top off to access the bolt on spinning unit.Used socket wrench and took bolt off of bottom of spinniner. Replace agitater with new parts and reassembled. Now it works like new.
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- Customer:
- James from LIVONIA, LA
- Parts Used:
- W10404050
- Difficulty Level:
- Very Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Socket set
Lid lock not working.
Followed instructions.
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- Customer:
- Lucas from ARKANSAS CITY, KS
- Parts Used:
- W10721967
- Difficulty Level:
- Really Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Screw drivers, Wrench set
Making a loud noise for a while then stopped spinning
Removed two screws to remove guard. Two screws to remove another part with wires. Pulley nut was already missing. Component was twist locking tabs.
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- Customer:
- JOSE from MILLBURY, MA
- Parts Used:
- WPW10006355
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
- Tools:
- Screw drivers, Socket set
washer was draining but no spinning
Disconnect electrical plug from the wall, disconnect drain hoses and tip washer forward remove belt hosing basket and then remove the electrical plug that contains seven wires connected to actuator then remove the two small screws.
Then reverse the operation to stall the new part. Very easy.
Then reverse the operation to stall the new part. Very easy.
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- Customer:
- William from RENO, NV
- Parts Used:
- 285748
- Difficulty Level:
- Very Easy
- Total Repair Time:
- Less than 15 mins
- Tools:
- Screw drivers, Socket set
Non functioning upper agitator
I needed the washer ASAP. I paid extra for the expedited shipping. The parts arrived as promised. I watched the on-line video. I read and followed the included instructions. Removed cap and nut. Pulled out part with "dogs", swapped new dogs and assembly. Re-installed components, I was wary from information gleaned from the video, which warned of proper orientation of "dogs", as they can be inserted backwards. Tightened bolt and re-installed cap. Presto! Repaired washing machine worked as good as new. My coffee didn't even get cold.
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