11020232711 Kenmore Washer - Instructions

Took the Cover off and installed belt.

I unscrewed the agitator and pulled it out. Then took out the old agitator cam kit and put in the new one.

Went to website and found question to what problem i was having with washer and they gave me a list of parts to fix it. The video that showed me how to change the parts was very helpful. I replaced the Agitator Cam Kit and the thrust washer. It was very easy to do and watching the video before i started helped.

After the wife held the phone to the washer so I could hear the horrendous noise it was making. And I screaming at her "shut it off, shut it off!' I came home and took the agitator apart, and found the directional dogs worn out. Went to the computer and easily ordered new parts, which came very quickly. I took off the agitator with a long extension and socket, put in the new dogs and reversed for installation. Told the wife get back to doing the laundry!

I popped the dispenser cap off, pulled off the plastic cover that sits on top of the agitator directional cogs assembly, and used a socket wrench with 2 extensions on it to unscrew the nut holding the assembly in place. I misplaced my socket screwdriver and rather than try to buy a nutdriver that matched the size, I just bought a little 3/8" socket extension kit (I needed about 8" of length to be able to use a normal socket wrench). My hands are pretty big so I just had to use pliers to pull the agitator cogs assembly out. Next I just turned the assembly upside down, slipped the plastic ring off that holds the cogs in place, and put the new cogs in place of the old ones. Reassembly was just as easy. The job took about 15 minutes, and once everything was back together the agitator worked like it was brand new.

Removed top cap of agitator and pulled out the inner cap. Spread a pair of needle nose pliers and placed them in square holes on each side of nylon fitting. Unscrewed nylon fitting and removed top half of agitator. Replaced directional cogs/dog ears and put agitater back together. Works like new. Easy fix.

PS Received parts in 72 hours. $10.00 bucks and never left the house.

followed the instructions on the video, very easy install

Just watched the video. Take from a 63 year old. Who never fixed a washer. Thx a lot for the video it saved me a lot of money being on a fix income. and it was less than $ 10 that was included shipping.

Per the instructions on the website, I:
1. Disconnected AC Power, turned off the water supply and disconnected the water and drain hoses from the rear of the washer.
2. Laid the washer front side down to access the bottom of the washer.
3. Remove the Pulley Guard ( 2 nuts.)
4. Removed the Shift Actuator Assembly (2 philips screws.)
5. Disconnected the electrical connector from the assembly.
6. Remove faulty Actuator and replace with replacement part.
7. Install the Pulley cover lift washer upright, reconnect water supply hoses and drain tubing, plug washer in and tested.

Problem is resolved, saved almost $250 by doing it myself!

Inserted a straight slot screwdriver into the small opening between the Fabric Softener Dispenser and the Agitator Assembly. Twisting the screwdriver slightly, causes the dispenser to separate from the agitator exposing a 7/8" bolt. Using the proper socket, removing the bolt allows for the removal of the complete agitator assembly. Reverse this process to install the new complete agitator assembly.

Trying to follow the instructions according to the video was easy enough until the part where I had to remove the control panel for access to the screws holding the inlet valve. I don't have a putty knife, so I had a bit of trouble trying to remove the panel. I found another way. There are screws on the left and right sides which hold the control panel to the side pieces holding it to the body. If you remove the screws and use a pick or flathead screwdriver to carefully pull up on the tabs below the screws while gently pulling the control panel away, it will easily pop off with a rotational movement. The panel is centered into its location via two plastic pins molded into the side panels, so be aware of them and try to avoid breaking them. They'll help you get the panel properly positioned during reassembly, which is simple. You'll see all this easily if you take the time and look. Don't be in a rush. To reassemble, line up the panel with the plastic pins and rotate it into position. The tabs slide easily into position and lock the panel into place. Just don't forget to reinstall the screws. Removing the panel in this manner added a bit of time to the repair, but not a lot. It's still a fast repair overall. Everything else was exactly like in the video. Well, almost. I had no difficulty whatsoever with sliding the new valve into place. But once the job was done the sounds coming from the washer during the filling stages ceased. Turns out the screens in the inlet valve were getting stopped up with lime.

Removed Softner dispenser and cap. With a 3/8" socket wrench and extension And 7/16" socket I took out the screw holding the agitator and removed top section of agitator. Turned upside down and removed the rubber grommet that holds the cogs in place. Replaced cogs and reinstalled grommet. Aligned top part of agitator with 2 tabs and put back in place and secured with 7/16" screw. Replaced cap And dispenser. Good to go. Works perfectly. Very easy repair.

Half inch extension. Removed plastic set piece. Remove agitator cap. Remove ring remove worn cogs. Replaced new cogs Replace lock ring, back together. 10 minutes

Washer was not agitating. My husband did not have a clue what to look for, but he took it apart and noticed two of the four directional cogs were stripped. Did an internet search and found the part on your website and thought we would give it a try since the part/shipping was under $20. The parts came in three days and my washer lives on. Was ready to get a new one since it is 18 years old, but I will not wait. Excellent website with all instructions and parts breakdown of the washer.

Removed the fabric softener cup, remove plastic cap that prevents fabric softener from going into the agitator column, removed screw, replaced dog teeth and cap that holds them in place, put agitator back together.... Done.