NE6813W43831 Speed Queen Dryer - Instructions

Pull Washer out, Flip to the right on it's side. Pop two Metal retaining clips, squeeze hose clamps with pliers. Remove pump, sand shaft with dremil or 80 grit sand paper. Replace with new pump. Easy! Push washer back and attach hoses and power. Done 15 minute repair

First I watched the repair video. Then I pulled the power plug and shut the water off. I didn't have all the room available to remove the front and sides of the machine in my narrow hallway so I just slid it away from the wall and leaned it back against the wall and had plenty of room to do the repair lying on my side. $28.00 part and in 20 minutes all done. This is the second time this site saved me time and mucho money. Thank you. Leon B. from Massachusetts

My husband got the part within 2 days of the order and replaced the leaking pump within a half hour. The repair was very quick and easy for him and your company's prompt delivery prevented my floor from getting wet everytime I did a load of laundry. Thank you and we will continue to get parts from your site in the future--hopefully we won't need to anytime soon. but we know you are there if we need to repair!

I press using the plier the spring retainer to removed the two hose from the defective pump.
I used screw driver to removed the two retainer.I pulled the pump away from the shaft of the motor. Replaced with new pump, align to the motor shaft and return back the two retainer. It is easy and its good to have my parts right on time.

Removed the two spring clamps from hoses; removed hoses from pump. Removed spring clips holding pump to motor. Had to pry pump off of motor shaft due to rust on shaft end. Sandpapered rust off of shaft and then lubed same with oil and new pump slid easily onto motor shaft. Re-snapped spring clips to hold pump onto motor and then reinstalled hoses and their spring clamps. Whala, end of story, job well done.

Disconnected power, water, and drain then moved washer away from wall. Put down some 2x4's to protect hoses and flipped washer on its back. Removed hoses with pliers, removed clips holding pump to shaft, and installed new pump. Reversed process and tested with just water be fire washing clothes.

1) Disassembled the lid
2) Took the front Panel off (the old water pump was in the bottom left hand corner in plain site).
3) Used flat head screw driver to gentle pry the top and bottom water pump fasterners.
4) Used pliers to remove top hose camp. Note this is where I discovered why everyone says to put the washer on it back. Water came rushing out. Luckily no damage to the motor.
5) Used pliers to remove the bottom hose clamp.
6) Put everything back together Total time <30 minutes.

Unfortunately, the water is still not completely draining. I am now looking at the hoses for obstructions. Any other suggestions?
Thanks

I unplugged the washer, put a towel down, leaned it back and held it up with one hand while undoing the clamps with plyers. Pulled the two clamps off, pulled the pump, put the new pump on, reattached the clamps. Most of this with one hand while the other held the washer at an angle.

It was the first time I ever ordered parts online or even attempted to repair a washer. You all have made finding and ordering the right part very easy. I got the part in 2 days even though I used the cheapest shipping option (5 to 7 days). I turned off the water, removed the water lines so I could lay the washer on its side. No tools were needed to remove the water pump, just two clips held it on. I put the new pump on, hooked up the water and washed a load that night.

Unplugged the washer. Pulled it away from the wall far enough so it would be stable tilted back against the wall. That way I didn't have to disconnect any hoses or lay the machine down.

I used a ViceGrips to squeeze the hose clamps and then pulled the hoses off. Getting the pliers in the right position in the tight space was the hardest part of this whole job, and that still wasn't particularly hard. I have medium sized hands (for a man).

I flipped open the retainer clips with my fingers. Pulled the pump off and slid the new one on. It helped to make sure first that the flat side of the motor shaft was roughly facing the same way as the slot in the pump.

I reattached the hoses and popped the retaining clips back on. Held my breath and ran the washer. No more leak!

Incidentally, before I discovered PartSelect I called Whirlpool service. I asked if they could have the tech show up with the part. They said "No." I'd have to pay the fee for a diagnostic visit and then the tech could order parts and return to install them. They said there would be no service charge for the return visit.

Several years ago I believed this story when I called for a dryer repair. However, when a second technician returned with the part I had told the dispatcher the first time around was needed, he came up with some excuse why there had to be a supplemental service charge. I challenged it on my credit card and eventually got it removed, but it was a hassle.

Thank you PartSelect! And thanks to others who posted their experiences and gave me confidence to fix it myself.

The repair went fine and the U - Tube video was very helpful. However, the putty knife under the front corners to release a spring clip was not accurate to release the console. Our Roper had two philips head screws on each corner of the back of the console that had to be removed to allow the console to slide back and off its clips. Then the housing of the machine (sides and front) was not coming off as described. However, after measuring I determined that the water pump had enough clearance to be removed without the housing of the machine being removed. So, the repair was even simpler than described.

I watched the instructional video on how to take apart and how to take washer a part and how to install the direct drive water pump. It was very easy to do. also the delivery was very fast. I will be using the site to fix other appiances that I have that is sitting around broken. Thanks for your speedy service and customer service.

Unfortunately my washer cabinet did not come off as in the video so I had to do repair from underneath. The rest of the repair worked exactly like the video showed. I had a couple of small, sturdy wood boxes about 9" high which I used to brace the washer after tipping it backwards a bit (and unplugging it too). My wife acted as a spotter to be extra safe. The only two things that required the hook tool and mirror were: 1) Working from the bottom my hands were at an awkward angle so I couldn't pop the retainer clips off the pump, but a hook tool (like a screwdriver with a hooked end) popped them off easily, and 2) The other issue was once the new pump was in place I could not locate the slot for the top retainer clip until I could look at it with the telescoping handle mirror, and then I was able to put the clip in by feel. Extremely easy repair, especially with the guidance from the video. Thanks for video help! WH

very well the part was easy to install and the part was easy to find on the diagram furnished by parts select

Removed water supply hoses and took drain hose out of drain. Unplugged electrical cord. Turned washer over to see and reach pump easily. Flipped clips holding water pump. Moved hose clamps back on inlet and outlet hoses. Wiggled hoses off pump. Placed new pump and flipped clips back in place. Wiggled hoses back onto pump ports and replaced clamps to hold. Turned washer upright and reinstalled. Using channel lock pliers to move hose clamps was the hardest part.