KSB5SSWH4 KitchenAid Blender - Instructions

We:
tipped the mixer over on its side
pulled the old feet off
put the new feet in place and pounded them w/our fists
set it back up on its new feet
smiled

I used a flat screw driver and gently and forcibly removed the part as recommended in the instructional manual. Putting the replacement part was not at all difficult. With the new part in place the blender now works like new.

replaced the whole collar...very easy to repair.

All I had to do was replace the part! Service was excellent! Ordered the part and had it the next day and my blender was up and running!!

Took the old feet (5) off and put new on the Kitchen Aide, looks great. Stands high and your assistance on the phone, was so appreciated.

I should have watched the video, and/or splurged and bought the little wrench to hold the motor shaft. To be clear, the video has you use a flat-head screw driver to PRY the old coupler off the threaded motor shaft - not to unscrew it. You might be able to unscrew it (particularly if you have the wrench), but my coupler would not unscrew even after I used penetrating oil. Eventually, I used a pair of vice grips to pry it off - somewhat similar to the method employed in the video. I thought I would strip the threads on the shaft, but I did not. Then I simply screwed on (counter-clockwise) the new coupler and the blender is as good as ever.

Did not have an open end wrench thin enough to engage the coupling shaft, so I inserted a flat screwdriver through the vent holes at the bottom of the blender to keep the motor from turning and simply unscrewed the coupling (reverse thread) from the shaft. FYI, the instructions that came with the new coupling were useless. Makes no sense to "pry" the old coupling off with a screwdriver, in effect destroying it, when all you need to do is what I describe above. By the way - it would be really great if you provided a thin cheap open end wrench with the new coupling. Probably only add a few pennies to the cost.

I got the parts in about 2 days and took me about 10 minutes to repair the blender.Best of all the parts were delivered faster then I expected.Thanks again.Greg

Replaced collar

KitchenAid Blender: The directions said to use a screw driver to pry off the old drive coupling, and then clean out any remaining broken pieces. The drive coupling screws on so that did not make sense to me. I called KitchenAid and they gave me a number of the closest KitchenAid dealer. I was told that I needed to be careful not to bend the drive shaft; I would need to find some way to secure the drive shaft from turning while unscrewing (a reverse screw) the drive coupling. Find the appropriate size thin ignition wrench. Remove the old coupling and screw on the new coupling.

Turned the mixer on its side and slid the part into the bottom of the base.

I removed the bottom part of the blender and added the seal to the blade area, screwed it back on and voila! I appreciate that it was so easy.

The first thing I did--and the first thing you should do--is to read the other repair stories. There are some that recommend prying the coupling off, and some that recommend bicycle wrenches, and some that advocate the use of pliers. Use the strategy that fits the tools you have at hand; the person who actually ground down a wrench is way more dedicated and hard-core handy than I had time to be. Also, prying round things with a flathead? Surefire way to have the screwdriver slip off the drive shaft and go right through your hand. Ouch.

I didn't have a thin enough tool to grip the drive shaft just below the coupling, but I did have a flathead screwdriver narrow enough in diameter to put it through the vent and the fan blades at the bottom of the base--and long enough to fit all the way up through the blades to the motor, to prevent it from turning (6"). I had to insert and re-insert the screwdriver through the bottom a couple of times, until I got an angle that actually prevented the motor from turning (pretty close to straight in, straight up).

Motor secure, I turned the broken coupling CLOCKWISE to unscrew it (thanks for the heads up, fellow repairpeople!). The first turn need an assist from a big pair of pliers, but after that I unscrewed the old and screwed on the new coupling by hand. Easy!

Kitchenaid has a site for self repair videos. I watched the video and did what they suggested. You have to pry the drive coupler off its drive motor. It is screwed on and you can't unscrew it. So you are actually stripping the drive from the motor shaft. It seems destructive at first but just work it gently and keep the housing surface protected from the screwdriver shaft so as not to scratch it.

Continue to pry the coupler loose evenly by gradual turns and prying until it comes off. It will take about 5 minutes or so to do it firmly and evenly as you spin the shaft 30 degrees at a time.

Then you just clean off the shaft screw of any old metal shavings remaining from the old coupler and gently screw on the new one (counter clockwise)so as not to strip it.

Good as new. I love the Blender and the cool blade for making smoothies.

Happy repairs!

a special wrench should have been provided, due to the small space available under the coupling. I had to cut the existing damaged part off in order to grasp the shaft, to remove the old part.

you should provede a wrench and instructions with future sales. the average person would have returned the part for credit, and bought a new blender. i repaired it. L. Clauss, ME.