7MWTW1705BQ0 Whirlpool Washer - Instructions

First I found and reviewed videos on line to do the repair for my machine and when I actually did it the videos made it simple to do. Always look for videos of the installation for your machine or appliance and the job will go easy

Had to clean debris on metal drive shaft splines in orderv forvnew lower agiitator to seat properly. Install upper agitator and parts then reinsert bolt in upper agitator. Install cap and o-ring, fabric softner dispenser and test for proper operation.

Watched a video

Used your exploded view of the area to determine the problem-found the broken part and reassembled following the drawing. I felt like a pro after a test and kept my wife happy. [only lost a few days waiting for the parts which arrived as expected]

Took off water softener from top of agitator. Pulled up and removed cap with O-ring that covered bolt that held agitator in place.then pulled briskly up on entire agitator from the bottom to remove agitator from machine.After that I put my feet on bottom of agitator and then pulled up on top part to separate the two pieces. After that just follow instruction sheets for parts replacement and then reverse steps to reassemble.

I removed dispenser for softener, then pulled cap inside upper agitator, I was able to get my fingers in the grips and pull firmly to unseat it. (disgard o-ring it comes with the repair kit). I then removed the bolt from center and grabbed the bottom of the lower agitator and gave it a good tug to release the whole unit. If that don't work you can get a flat tip screwdriver between the two sections and pry up slightly. Once it was all loose I removed the upper assembly taking care to to remember how all the pieces were assembled. replaced everything in the same order and when it came time to reinstall the inner cap and seal I made sure I put the cap in straight. Also if the seal doesn't cooperate you can use a little liquid soap to lubricate it. you dont want to use grease because it could possibly get on the clothes (the softener sits in there)! You can use the tip of the screwdriver to tuck the oring in if that doesn't work but be very careful

Exactly as shown in your video

Tightened up the pulley as the video showed me that might be the issue.

I put the dial to drain and and pressed the pause button for 3 seconds and it drained.
Unplugged the washer from the electrical outlet .
Shut the hot and cold water off. Disconnected and drained them.
Placed the washer on a soft mat on front side exposing the back and bottom of the machine.
Unscrew the metal cover with Philips head screw driver.
Disconnect the drain hose to a bucket or small dish tub .
Remove the belt cover with 5/8 ratchet or wrench.
Using a ratchet or wrench remove the one bolt holding the clutch in place .
Remove the two Philips head screws from the shift mechanism ( looks like clock timer,my memory is failing me right now sorry! ) .
Pull down on bottom gear after removing nut.
Push in and pull down with a flat head screwdriver on the tabs holding the collar in place above the top gear .The collar and gear and spring should come apart.
Install new parts in the same order . Reassemble make sure to use Locktite 242 on the bottom nut holding the gear.
Install belt , belt guard , cover drain hose . Stand machine back up , reconnect all hoses tightly plug machine into electrical outlet and start. Put a smile on your face because you did a great job and saved yourself some money!

I followed the instructions provided by the video which I thought were spot on. Even to the size of the phillips screw driver.

W10721967 Splutch Cam Kit

Assuming the pulley nut was properly tightened at the factory. I think this problem occurs because of ever-so-slight rounding of the splutch cam teeth from the actuator engaging and disengaging over whatever time frame there is before a clattering noise develops.

When I took off the 13mm nut using the adjustable strap tool, it felt tight to me...Was it put on as tight as it should have been at the factory? Who knows. I don't have the torque specification of this nut on that plastic pulley.

Watch the videos to remove and replace the belt cover and belt, actuator and splutch cam kit.

Pay particular attention to tightening up the nut. I put the pulley on and hand-tightened the nut. I used the adjustable strap tool and before I tightened everything, I pushed up on the pulley to press against the spring pressure in order to mesh the teeth together. After the nut was tight, I repositioned the strap tool and gave it another go, further tightening it. You see earlier that day, I only tightened it up once because I thought it was good and tight. I put everything back and within a half-hour it was clattering again and I could loosen the nut I thought was tight by hand! I fooled myself. That's why I did it twice, and don't be afraid to give it a good second tightening effort. Two weeks now and the wife is currently very happy.

was really simple like others before me described. Removed cap to excess recessed bolt. Once that was out of the way pulled up gently on agitator and disassembled the agitator from base. Actually repair only took about 8 minutes. Working like new again and that keeps everybody happy! Thanks again.

popped off softener cap, easy. Pulled out clear plastic sealer, removed nut holding agitator in, pulled out agitator. Removed cam holder, new cam bearing etc in, reverse removal done, piece of cake.

Please check the order was refused so I would not have to pay to ship back. The lady I spoke to on the phone said to do it this way. I have been TRYING to call for 2 weeks but no one is answering the phone due to CV19!!
The order is back at your warehouse. Please give me my refund!! Plus I have emailed your CS dept. numerous times with NO answer, only automated.

Found common diagnosis and instructions on internet. It is not difficult to replace.
Unfortunately, this new latch assembly did not fix the problem.