MAH20PSAWW Maytag Washer - Instructions

My Maytag Neptune quit spinning. I found an on-line diagnostic tree and traced the problem to the wax motor. Testing indicated that the motor had failed even though it was still getting power. The continuity between the wax motor and control board appeared to test good. Based on the apparent diagnostic results, I found PartSelect, read their reviews, and ordered and installed the new wax motor. Once installed, I discovered the new wax motor would not work. I did some more online research .It helped me to find that I had a burned R11 on the control board. It's great for those who want to try their repair skills before ordering a new control board at nearly $350. I I contacted Neptunehelp.com and explained I had just purchased a new wax motor from PartSelect. Neptunehelp sent me the rest of their Stage 1 Repair kit at a discount by eliminating the wax motor in the kit. The kit included solder, a solder wick, a wire to open the printed circuit board holes, and both a new R11 and Q6. The site had a thorough explanation as to why both electronic components should be replaced at the same time...any why both should be replaced if the wax motor has failed. They also had an excellent video on some tricks about installing the wax motor, and an excellent video review on soldering tips if you want to attempt a repair on your own. PartSelect was OK for as far as it went, and the wax motor I purchased now works as it's supposed to. But I hope they will link to the Neptunehelp.com site to assist those who are more adventurous and have more advanced do-it-yourself skills. If you know anything about a VOM and have ever done a little soldering, it may be a better option than buying a wax motor and control board when only the was motor, R11, and Q6 are needed. I've completed the whole repair, including soldering in the new electronic components, and have just completed one wash cycle...the unit now works like new. If you are unsure about your electrical skills, you might want to stick with PartSelect and buy a wax motor and control board. If you're more experienced, and don't mind spending about $50 before having to spend nearly $400, then check out the Neptunehelp.com site for some good one-stop shopping and some good instructional references. They have a couple of contingency plans if the Stage 1 kit fails to fix the problem.

Follow the suggestions on the rope tied to the side of the washer, then mechanically lever the spring open. Only change I would incorporate is using a block of wood to keep the wash drum from moving over as you pull on the rope to open the spring up. GREAT AND EASY FIX!

removed the door &the top took the tightener off the bellow took old one out put new one on and clean all parts and put it back together works like a new one love it.

Set my iPad on the dryer and played the video. Could not have done it without it. Putting spring back on was the hardest, fell off once. Took that long because video connection timed out and had to get another coffee. Part delivery was quick. Found the drain tube out of the bellows was clogged. If it wasn't for the mildew on the bellows could havw fixed the problem if I had known about a drain at the bottom of the bellows.

Followed the video, besides the spring, everything was easy.

I just followed what others have already noted. The only challenge was the spring as others have already stated many times. You will need help but be patient and you'll make it work.

First and foremost, disconnect the power before anything else, then remove the door, access panel, and front of the washer,I then detached the front of the rubber boot so I could remove the plastic panel that it attaches to, that exposes the springs, I then used a vice grip to remove the springs replacing them one at a time, I also replaced the struts in the rear of the machine which requires removing the rear panel, and I used a bottle jack to support the rear of the washer tub while I changed the struts, I changed the struts first which only helped a little, the springs made the job complete and the washer now completely wrings the clothes to a damp state that dries quickly.

The service representative knew exactly what was needed from the description of the problem that was given to her. The hinges were received within a few days. The door was removed and the hinges were replaced and it does not sag anymore. Thank you for your great service.

With the video you had on your web site, the repair was very easy. couldn't be any happier. you saved me from buying a new washer!

When I found the WAX motor would not cycle I applied 120VAC directly to the WAX motor and machine went into SPIN CYCLE as it should have. Stopped machine and ordered replacement Machine Control Board. Replaced the part and machine works perfectly.

I read the reviews from others fixing this same part, it didn't seem to difficult. It was not even hard at all. I installed the part and my washer does not leak at all. My Neptunes are old so I am very sure I will come back to buy parts here. I did install the hinges backwards at first, the didnt close so I had to take an extra five minutes to turn them around.

I am happy when PartSelect included the instruction video, so I completed my repair that easy. Thanks the PartSelect. Davis Dao

Replaced parts then the door wouldn't unlock, so we called a repair man and he's replacing the control board and the wireing harness, it cost 394.85 but the machine is in good shape so it was cheaper than buying a new washer and dryer, because I want them to match & the dryers only 7 years old.

Removed 4 screws and door, lowered and removed front panel,removed screws holding locking tabs for the machine top, removed the four screws holding soap reservoir, lifted the top. Located under the lid and above the doorway I pulled out the wax motor retaineing clip with pliers and the wax motor, used pliers to remove the wire connectors, hooked them up to the new part and reassembled.

When I looked up the part number, there was an installation video on the same page. I ordered the part then and there, and once it arrived, I put the iPad right on top of the machine and paused the video whenever I was doing the steps. It was TOO EASY!