11020102310 Kenmore Washer - Instructions
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- Customer:
- TERRY from WAUKEE, IA
- Parts Used:
- W10721967
- Difficulty Level:
- Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Nutdriver, Socket set
When the washer goes into a spin cycle, I would hear an intermittent loud clattering noise. I think the clutch teeth above (the cup part that is spring loaded) and the belted pulley's teeth below are not fully seating on each other during the spin cycle.
W10721967 Splutch Cam Kit
Assuming the pulley nut was properly tightened at the factory. I think this problem occurs because of ever-so-slight rounding of the splutch cam teeth from the actuator engaging and disengaging over whatever time frame there is before a clattering noise develops.
When I took off the 13mm nut using the adjustable strap tool, it felt tight to me...Was it put on as tight as it should have been at the factory? Who knows. I don't have the torque specification of this nut on that plastic pulley.
Watch the videos to remove and replace the belt cover and belt, actuator and splutch cam kit.
Pay particular attention to tightening up the nut. I put the pulley on and hand-tightened the nut. I used the adjustable strap tool and before I tightened everything, I pushed up on the pulley to press against the spring pressure in order to mesh the teeth together. After the nut was tight, I repositioned the strap tool and gave it another go, further tightening it. You see earlier that day, I only tightened it up once because I thought it was good and tight. I put everything back and within a half-hour it was clattering again and I could loosen the nut I thought was tight by hand! I fooled myself. That's why I did it twice, and don't be afraid to give it a good second tightening effort. Two weeks now and the wife is currently very happy.
Assuming the pulley nut was properly tightened at the factory. I think this problem occurs because of ever-so-slight rounding of the splutch cam teeth from the actuator engaging and disengaging over whatever time frame there is before a clattering noise develops.
When I took off the 13mm nut using the adjustable strap tool, it felt tight to me...Was it put on as tight as it should have been at the factory? Who knows. I don't have the torque specification of this nut on that plastic pulley.
Watch the videos to remove and replace the belt cover and belt, actuator and splutch cam kit.
Pay particular attention to tightening up the nut. I put the pulley on and hand-tightened the nut. I used the adjustable strap tool and before I tightened everything, I pushed up on the pulley to press against the spring pressure in order to mesh the teeth together. After the nut was tight, I repositioned the strap tool and gave it another go, further tightening it. You see earlier that day, I only tightened it up once because I thought it was good and tight. I put everything back and within a half-hour it was clattering again and I could loosen the nut I thought was tight by hand! I fooled myself. That's why I did it twice, and don't be afraid to give it a good second tightening effort. Two weeks now and the wife is currently very happy.
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- Customer:
- Joseph from BAKER, FL
- Parts Used:
- WPW10006384, W10721967
- Difficulty Level:
- Really Easy
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Screw drivers
Loose pulley
Tightened up the pulley as the video showed me that might be the issue.
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- Customer:
- Chet from CLEARWATER, FL
- Parts Used:
- WPW10006384, W10721967
- Difficulty Level:
- Very Easy
- Total Repair Time:
- Less than 15 mins
- Tools:
- Screw drivers, Socket set, Wrench (Adjustable)
heavy loads did not spin dry properly
I followed the instructions provided by the video which I thought were spot on. Even to the size of the phillips screw driver.
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- Customer:
- Michael from Staten Island, NY
- Parts Used:
- WPW10276397
- Difficulty Level:
- Easy
- Total Repair Time:
- 1- 2 hours
- Tools:
- Pliers, Socket set
The washer stopped draining.All the pump motor did was hum.
I drained the machine and pulled it away from the wall.Then I disconnected the drain hose and removed the back panel.Next,I removed the three screws holding the pump in place and disconnected the power plug from the motor.I then removed the short drain hose from the pump.Installation was the opposite of the removal sequence,and the machine worked fine right after I was done.The new part was identical the the old one,and the job was a snap.
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- Customer:
- Mary from GROVER HILL, OH
- Parts Used:
- WPW10683603
- Difficulty Level:
- Very Easy
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Socket set
Water would not stop running over filled the washer
Unplugged the washer turned off the water disconnected the water lines then took the cover off and disconnected the wires and took 2 screws out and took the old part out and put the new 1 in
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Wouldn't agitate
Removed lid panel changed lid lock switch. Took cap off removed 7/16 bolt changed out thrust spacer and agitater repair kit. Took about an hour.
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- Customer:
- James from INDIAN LAKE, NY
- Parts Used:
- W10404050
- Difficulty Level:
- Easy
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Nutdriver, Pliers, Screw drivers
Lid wouldn't lock
Removed 5 screws on back, released 2 retention clips on front, lifted top of washer to expose lock assembly, removed 2 screws holding lock assembly in place followed electrical line back to plug behind control panel plugged new lock in, and reassembled in reverse order. Done!
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- Customer:
- Lucas from ARKANSAS CITY, KS
- Parts Used:
- W10721967
- Difficulty Level:
- Really Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Screw drivers, Wrench set
Making a loud noise for a while then stopped spinning
Removed two screws to remove guard. Two screws to remove another part with wires. Pulley nut was already missing. Component was twist locking tabs.
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- Customer:
- Fernando from Houston, TX
- Parts Used:
- 285748
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
- Tools:
- Socket set
I noticed that in the spin cycle the machine did not sound like it was suppose to. So I took the time and watched it go thru the steps and saw that it was not spinning.
Went on line and ordered the piece I need. I got my socket set out, held the center piece in place then with the socket unscrewed the bolt. Popped the plastic washer off put the agitator clips in, put the plastic washer on and bolted it back together and was done. Easy as 1, 2, and 3.
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- Customer:
- JERRY W. from CARROLLTON, GA
- Parts Used:
- W10721967
- Difficulty Level:
- Really Easy
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Nutdriver, Screw drivers, Socket set
making noise when starting spin cycle
Watch video on the site and the insulation will be easy and take about 30 min.
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- Customer:
- Michael from GEORGETOWN, KY
- Parts Used:
- W10780045
- Difficulty Level:
- Easy
- Total Repair Time:
- 1- 2 hours
- Tools:
- Pliers, Screw drivers, Socket set, Wrench (Adjustable)
Washer struts were wore out
Removed the old and replaced with new
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- Customer:
- Zoran from ROCKVILLE, MD
- Parts Used:
- WPW10683603
- Difficulty Level:
- Really Easy
- Total Repair Time:
- 1- 2 hours
- Tools:
- Pliers, Screw drivers, Wrench (Adjustable)
water inlet valve stopped working
used the Parts.com video. I am not mechanical at all, but removed the old part and installed the new part without a hitch. Very happy.
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- Customer:
- Courtney from Hollis, NH
- Parts Used:
- WPW10006355, W10721967
- Difficulty Level:
- Easy
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Pliers, Socket set
Actuator clicking not going into spin mode
I laid the washer on its front side to access underneath. I removed the original washer pulley system and actuator very easily to replace them with the new parts. The new/updated model actuator for my machine was a little bit challenging to maneuver around existing parts to make work, but I eventually got it installed. The plug was angled very differently than the original plug on the actuator, but it was a tight fit. There was no issue installing the washer pulley system. Hooked washer back up to power, water lines, drain line, and the washer has been working perfectly since.
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- Customer:
- Edwin from Mountain Home, AR
- Parts Used:
- W10780045
- Difficulty Level:
- Really Easy
- Total Repair Time:
- 30 - 60 mins
Washer BANGING
Believe me, I was hesitent, but after I did it, it was easy peasy, so forget the lack of confidence and dive right in.
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- Customer:
- Kristy from Lebanon, NJ
- Parts Used:
- W10721967
- Difficulty Level:
- Really Easy
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Screw drivers, Socket set
Washer was making an awful screeching noise when agitating
I turned off and disconnected the water lines (have a bucket ready) and tipped the washer on its back. I followed along with the provided video that was super helpful. Disconnecting, moving the washer, and reconnecting everything took longer than the repair. Very satisfied with this repair!
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