11020112311 Kenmore Washer - Instructions

disassembled two halves, cogs just sitting there, replaced, re-assembled

We took off softner cap and then took off the agitator with a nutdriver and then pulled the top off and the central agitator that the cogs were in pulled it out took the cogs out and replaced them with the new ones . Then we put the agitator back on and tightened the nut and replaced the softner cap and we were all done.

I removed the fabric softner dispenser,removed the inner cover,removed the 1/2" bolt holding the upper agitator to the lower agitator and pulled the upper agitator up and out.Remover the cog holder from inside the upper agitator and replaced the old cogs with the new.They simply set loosely in the holder.I then reversed the process of putting the agitator back and bolting it in,inserted the small cover and dispenser.The entire job took about 5 minutes at most.

The dogs (directional cogs) cause the upper portion of the agitator to turn in one direction only. The clothes don't get clean unless this happens.

The material the dogs are made of wears out in a few months of use.

I buy 4 packages of them at once, every few years.

Pull off the inner cap, unscrew the bolt, remove the old cogs, put in the new ones, reverse the disassembly process and away we go.

Pulled cap off top of agitator, loosened bolt down in center of assembly and pulled collar up with pliers.
Removed old dog ears and replaced. Need to be extra careful on direction of dog ears.

Very simple; even a cave man could do it!

Washer stopped agitating. I removed the clothes softener cup on top of the agitator by grasping and pulling up, inside the agitator I removed the inner plastic cap by grasping the 2 finger tabs and pulling up. There was a plastic retainer assembly with spring instead of the 7/16 nut referred to in other posts. I used a long 1/2" ratchet extension to remove the plastic retainer assembly, removed the top half of the agitator and replaced the cogs, then replaced the agitator, plastic retainer assembly with spring, snapped the plastic cap back on, and replace the clothes softener cup.

Removed the agitator assembly with a socket wrench and extension, replaced cogs, reinstalled assembly...took about 10 minutes because I dropped the assembly once, and had to reassemble it. An absolute "piece of cake."

Could be done in place, but it's easier to pull the full agitator assembly out first, and work at a table. Remove the fabric softener dispenser, then the plastic cap below (with rubber o-ring)- both pull out by hand. Reverse the now visible bolt with an extended 7/16" socket and pull the cog housing up and out, gripping with gentle pressure with pliers ( locking plastic tabs make this piece impossible to remove by hand). Once the housing is removed it's easy to separate the two halves with your fingernails and replace the cogs. I was able to reassemble everything and push it back down into the drum in about two minutes. Piece of cake- I highly recommend anyone with a tool box do this himself.

With the help of a You Tube video, which was watched first, then when the parts were delivered, the video was watched again, then we played the video back and paused it after each section was done so we could make sure we were doing the repair correct. The one thing I will mention that the video doesn't mention to do is, before taking the agitator out of the washer, put a mark somewhere on the agitator to tell you which end is the top. Just remember that the top( cap ) will be off, so that will not work. Otherwise it was a good, easy fix

basically pop off the top spindle cover, reach in and pull off the water cap from the agitator cog cover, unscrew the bolt holding the cog holder and pull the agittator assembly up and off the machine. Remove the piece holding the gogs in place and replace cogs making sure to put them back in the same direction as they came out. Turn the agitator upside down and stick the piece holding the cogs in and snap it in. Replace all components in reverse order they were removed, and there you are. Works great.

To replace the dogs that cause the ratcheting motion:

I removed the softener cup by pulling straight up. (You've probably found, as I have, that the softener cup and the bleach dispensers are problematic: the softener cup must be cleaned with every use or the old softener liquid turns to glue, and the bleach dispenser mechanism plugs and distributes bleach onto your next load, ruining entire loads of clothes.)

Then I lifted the cap covering the retaining bolt by inserting a screwdriver alongside in the square holes provided, loosening it, and lifting it out.

Then I used a socket and a very long extension to remove the retaining bolt. I lifted the agitator straight up.

The next step can be a problem: I survived it (though I did strain my back). What's required, as you can see by reading the preceding letters, is to lift sharply on the upper agitator while holding the lower agitator with your bare feet or some soft shoes. What this does, at least on my model, is to break off the tabs that are fused together over the ratcheting-dogs, which are the focus of the repair. (These tabs hold the upper and lower assemblies together, moving the dogs assembly with the lower agitator.) In my case, one of the tabs broke off a half inch below the top, but that wasn't catastrophic and I didn't lose the rest of them, so when I reassembled the two halves still snapped back together.

One problem was that when I jerked the two assemblies apart, the parts of the dogs assembly went flying. Everyone had said to make sure everything went back the same way it came apart--for me there was no way to tell what that way was, but common sense tells you which way to reinstall the new dogs; they have to catch every stroke.

To reassemble, position the dogs with the retainer cup inverted. Then hold them upside down while sliding the upper agitator down over them. This holds them in place. When sliding the upper agitator down onto the lower, make sure the slots line up and use a smooth even pressure. Snap the two halves together, bolt the agitator back into the machine, replace the cap with the large o-ring (make sure you clean and/or replace the o-ing), and reinstall the softener cup.

Et, voila! You're back in business.

First I popped off the very top cap of the agitator. I then used a socket extension to access the mounting bolt in the interior of the agitator. Once the bolt was loose i pulled the agitator off and dropped out the middle piece. With this out i switched the 4 cogs with the old. I then held the agitator assembly upside down and placed the middle piece back in. The most difficult part was aligning the agitator back onto the bottom part. Screw it back in place and pop the top back on.

Repair was simple and quick. Started by removing softener cup and removed bolt holding part that housed dogs. Removed housing and slipped of hold down clamp and replaced the 4 dogs then reversed procedure all took about 8 mins

Removed the agitator cap, then removed the plastic, spring loaded retaining part (needed a square head tool). Once out, the cog retainer came out, replaced all four cogs, and replaced in reverse. Easy as pie & took 10 minutes!!

I pulled out the old cap with my hands and jammed the new thingy into place. The lady of house did the repair. Easy