11021352112 Kenmore Washer - Instructions

popped out the top (softener cup) opened the nut with a 7/16 wrench with an extension. The agitator assembly popped out then the plastic clip was removed upside down because there you get to replace the Cogs.

The retainer was broken and likely because the washer was worn down and allowed the whole thing to move more and more over time. Got the exact parts I needed and the repair could not have been easier.

I followed the diagram and instructions included in the kit. I removed the plastic cover on the agitator, then another plastic cap inside the agitator. loosened a 7/16 bolt-removed agitator from washer. After removing agitator, Directional cogs and gear assembly inside agitator removes easily-pull out or turn upside down. Re-assembly was easy-almost fool proof . Using the instructions and diagram included with Directional cog package made it a snap.

Took off top cap of agitator then removed cover that is over the bolt that holds the agitator to the shaft.
With a rachet and extension & 7/16 socket and holding bottom of agitator still so the bolt could be broken loose then holding only the top of agitator to
loosen the bolt the rest of the way. It had been in for
so long the bottom of the agitator had to be broken loose and then the top of the agitator came off like it
was suppose to. Then I took out the gear that has the Agitator Directional Cogs attached to it and took
out the old COGS and replace them with new COGS. Held the top of the agitator upside and put
the gear with the new COGS. So the cogs wouldn't fall out and slide the gear into place and then turned the agitator right side up & put it back on the
washer Machine. Had to use pliers to hold the bolt
straight to line it up and put the bolt in place then
tighten bolt job is complete.

open lid pop cap off top of agitator remove sealing cap unscrew bolt pull off top of agitator may need to work it back and forth reach in pull out dogs holder replace and grease then reasimble

Pop the agitator cover off with a screwdriver, remove the agitator retaining bolt, pull off agitator,seperate, install cogs and reasemble.

Watched the great parts select video and then check all other parts on bottom and top agitator for wear then found the parts I needed, very easy fix and runs like new.

My top agitator didn't turn much during the wash cycle, but would turn rather freely by hand. I watched the video (Steve's). When I removed the fabric softener cup I could see that the dogs' "teeth" were worn off. That was the problem. I ordered the dogs (under $20, shipped). I borrowed an extension for my socket set, and that's all I needed.

Hint: I rinsed the cap-and-seal assembly with warm water to loosen the soap/softener that had stuck it in place, dried it, then I removed it just by pulling it up. The bolt was pretty tight and I had to hold the lower agitator in place while loosening the bolt. My washer differed slightly from the one in the video: the retainer for the dogs was under the top agitator so lining everything up after replacing the dogs was a little trickier, but still no big deal. The repair took about 15 minutes. I'm a do-it-yourself woman, but I'd never repaired the washer before. The video was very helpful.

No problem

I just unscrewed the top agitator cap and slid the o-ring on and put it back. Done in seconds.

The repair was simple and quick. only one bolt had to be removed to remove the agitator. I replaced the cogs. In less than 15 minutes to washing machine was as good as new.

snapped off cover over axial retaining screw
removed screw and lifted upper agitator
unsnapped plastic clutch housing
found 4 soft plastic clutch cams [cogs] worn out.
located replacement cam set on your site for $5
paid $6 in shipping and waited 4 days.
reassembled without problem and restored uni- directional agitation on upper section agitator
SAVE $75 repair call.

I took the top off of the agitator, Just down inside was a plastic cover, removed it.Then I used a nutdriver and removed a 7/16 bolt. then the top part of the agitator lifts up and you can get at the cogs. remove old cogs and install new ones. put agitator back on, put bolt back in put plastic cap inside, finnaly plastic cap on top and your done.

removed the softner cup
removed nut
cleaned all parts well
took off the plastic collar carefully
replaced cogs
double checked instructions and put it back together
Directions where very clear
Ordered the part on a Sun. afternoon on line and recieved them the following Tues. a.m.
Having the orginal manual that came with the machine and your user friendly site made it a breeze.
Thanks I'm sure we will need you again you.
Very pleased.

I pulled the fabric softener off the top agitator then removed a cap,but you have to used a socket set to remove the screw then pull the agitator up and turn it upside drown to remove the directional cogs it takes about 8 minutes.