11022102312 Kenmore Washer - Instructions

My top agitator didn't turn much during the wash cycle, but would turn rather freely by hand. I watched the video (Steve's). When I removed the fabric softener cup I could see that the dogs' "teeth" were worn off. That was the problem. I ordered the dogs (under $20, shipped). I borrowed an extension for my socket set, and that's all I needed.

Hint: I rinsed the cap-and-seal assembly with warm water to loosen the soap/softener that had stuck it in place, dried it, then I removed it just by pulling it up. The bolt was pretty tight and I had to hold the lower agitator in place while loosening the bolt. My washer differed slightly from the one in the video: the retainer for the dogs was under the top agitator so lining everything up after replacing the dogs was a little trickier, but still no big deal. The repair took about 15 minutes. I'm a do-it-yourself woman, but I'd never repaired the washer before. The video was very helpful.

Pop the agitator cover off with a screwdriver, remove the agitator retaining bolt, pull off agitator,seperate, install cogs and reasemble.

No problem

I just unscrewed the top agitator cap and slid the o-ring on and put it back. Done in seconds.

The repair was simple and quick. only one bolt had to be removed to remove the agitator. I replaced the cogs. In less than 15 minutes to washing machine was as good as new.

snapped off cover over axial retaining screw
removed screw and lifted upper agitator
unsnapped plastic clutch housing
found 4 soft plastic clutch cams [cogs] worn out.
located replacement cam set on your site for $5
paid $6 in shipping and waited 4 days.
reassembled without problem and restored uni- directional agitation on upper section agitator
SAVE $75 repair call.

I took the top off of the agitator, Just down inside was a plastic cover, removed it.Then I used a nutdriver and removed a 7/16 bolt. then the top part of the agitator lifts up and you can get at the cogs. remove old cogs and install new ones. put agitator back on, put bolt back in put plastic cap inside, finnaly plastic cap on top and your done.

Everything worked perfectly---thanks to the suggestion of your call center agent. She suggested that since the replacement door handles were no longer available, I should consider repainting them--it worked like a charm. Please tell her she was a life saver. We rent that house in Fl and my returning tenants had complained about the discoloring refer handles. Thank you

Thanks to the excellent video sent with the parts, the repair was quick and easy to accomplish. Thank you !

First I pulled off the top of agitater,then unloosened the center bolt. Grabbed hold of agitater and pulled out of washer.Took out each individual gog,and replaced with new ones. Assembled reverse order,now the washer agitates like it did when it was new.Thanks Partselect for the very fast service,and cheap prices,

There are 4 cogs that are in contact with a gear which slips in one direction and catches in the other direction as the agitator oscillates back and forth. Two of the cogs were broken and the agitator would no longer turn thus the cloths would not circulate properly through the wash and rinse cycles. The cogs (dogs), by some manufacture’s name, cost $3.83 and just over 10 dollars total including S&H.
There is also an excellent video on the PartSelect site which shows exactly how to remove the agitator, dismantle and then reassemble it. The cogs were simple to replace.
I would not have had the slightest idea how to do this without the video. My first thoughts, when I saw that the agitator wasn't working were A:Oh no I'm going to need to tear the washing machine completely apart to fix the problem or B:Replace the whole washing machine.....I'm sure there are many folks who would have just given up and used plan B. This is a great Website! I'm sure I'll be back here for other household repairs.

pop off the cap in the center of the agitator and un srew the bolt, then pull it apart and then with a srew drive pry on one of the 2 clip like holders and it all will come apart.

Pulled off the top of the agitator (softener dispenser) the plug and the bolt holding the agitator on. Pulled the agitator out and removed the cup that held/holds the cogs. Found the broken plastic cogs. Got on the internet and hunted the parts. Found out they were called cogs and didn't have to order the entire machine to get them. Ordered and expected 5 days of dirty laundry.

Remove cap on top of agitator with screw driver or other thin edged tool. It pries off. You will see a cap down inside the agitator tube. Pull out that cap with fingers or pliers. You will see a nut under it. Use ratchet with extender to reach it and unscrew turning counter clock wise. after it is unscrewed, pull the agitator straight up and out of machine. Then you will have to pull the top part of agitator from the bottom part to separate the two pieces of the aitator. Then remove the dogs ( little catches in the one piece) . Replace them into the slots with the new ones and carefully put the two pieces of the agitator back together. Put agitator back into machine and tighten the bolt, snap the cap back on and you are back in business.

pull the fabric softener out and remove the bolt. remove the agitator assembly and replace the cogs. flip upside down to assemble and install the assembly. Reinstall bolt, cap, and softener. It was an easy fix.