41741122310 Kenmore Washer - Instructions

door not level son slammed shut and door strike broke

First, I recommend you have a second pair of hands. The chrome door is quite heavy. Using Phillips screwdriver I removed the screws that attached the door to the frame. I had a helper hold the door while I removed the screws.
Once hinge screws were removed I put a towel down on a counter to keep the front of the door from getting marked up and proceeded to remove all of the screws around the back of the door so that I could lift the frame up enough to remove the broken hinge and insert the new hinge. It was a bit tricky to get the new hinge with bushings in place. I gently lifted the frame up with a flat head screw driver to widen the opening so I could get the bushings on the new hinge into position on the frame. Make sure they are properly inserted before you start tightening up screws.
Next, replaced all the screws on the frame, returned to the washing machine with helper who held the door up while I aligned the holes in the new hinge to the holes in the frame around the opening to the washer.
After everything was secured and tightened, to my surprise, the door latch did NOT line up with catch without lifting up about a 1/4" or a little more, on the bottom of the door. If someone slams the door without doing that you could break off part of the plastic latch or damage the catch inside the door frame.
I believe the original holes on the door frame were not drilled precisely during the manufacturing process and that is why the bottom bushing broke. We have always had to lift up a bit on the door to line up the latch with the catch. Eventually the strain on the bottom bushing caused it to break and then the door tilted down so you had to lift it up about 3/4 inch to latch it. I bought new hinge because if the top bushing broke the door could have come off.
Next time I buy a washing machine, I will pay more attention to the line up of the door latch with the door catch.
Flashlight helped me line up the holes.

Despite putting all the information about my washer in the order, I received a dispenser drawer that was similar to the one I needed, but would not fit. It was also a slightly different color than the original part on my machine, so obviously someone just threw it in a box and sent it to me. It wasn’t even wrapped in plastic! Just the part in a box, no instructions, no bill of sale, nothing. When I needed to return it because it wasn’t the proper part, I HAD TO PAY THE $10.00 TO SHIP IT BACK!!! Really poor customer service in my opinion. Hopefully I will at least get a credit for the incorrect part that I had to pay to return.

The store I bought the washer from was going to charge $150 service call and over $60 for the part. I searched on the internet and found what i needed at partselect.com. The part was under $7 and the shipping cost more than the actual part. 2 screws, 1 screwdriver and it was fixed. Thanks!

My 10 yr old son removed the two screws, placed the new strike on, and screwed it back into place!! So easy a child did it!!

2 screws off and put new striker in and replaced the screws

After accidentally dropping a crystal clock (don't ask) near the open door of the front-loading washer, the plastic striker broke and couldn't be repaired. Without this part being functional, the washer won't start because the door can't be secured.

I ordered the new part, and it arrived quickly -- that's really the story here.

Replacing it meant removing two screws, pulling the damaged part off, slapping the new part in, and replacing the screws. My 4th grade daughter could have done this one -- wish they were all that easy!

I'm glad the part came so quickly. With a local supplier, it would have taken four more days.

PartSelect had the part in stock, shipped that day. The part was delivered the next day, my wife had it installed and working when I got home from work.

1 you have to order a new motor control board
2 unscrew the back panel
3 unscrew the top panel
4 unscrew the bracket
5disconnect the old motor control board
6 connect the new motor control board

By unscrew the washer Machine door off' then place the door flat surface and start to unscrewed each screw carefully keep all the screws together then remove the broken glass that you don't cut yourself in a safe place, then place the New glass back on & replaced all the screws back on tightly once all the screws back in then replaced it back on to the washer Machine, make sure you pre-test your washer Machine for no leaks.

After removing the front and door (easy after watching video) the problem was obvious. The old Tub to Pump Hose had come disconnected. The hose clamps came off easily and the replacement was straightforward. A bit of fussing to get the clamps to slide into the right position, but easily accomplished after some persistence. Definitely glad I did not call a repair guy for this.

With the help of PartSelect's diagnosting tool it was easy to find the right part. The part arrived very fast and the installation was "child's play" by following PartSelect's video. I must have saved > $100. Thank You very much. -Anna-

It was very easy. I simply unscrewed the 2 screws set the new latch into place and replaced the screws.

Unscrewed the old striker and screwed in the new one.

There were only two screws that held the door strike/catch in place. I had to fish out the broken plastic piece with a pair of hemostats. The only difficult part about changing the new piece was that I had to find someone with the correct screwdriver to use since it was not a standara screwdriver. Luckily I live next door to a mechanic and borrowed his. The two screws came off easilty and I was able to replace it in 2 minutes. I was thrilled that the part that I ordered arrived the next day.