11020272000 Kenmore Washer - Instructions

Frist I disconnected the water lines and power cord. Then I leaned the washer back against the wall. Removed the 2 pump retainers and then the pump. Next removed the 2 screws from the motor retainers and pulled off the retainers and motor. Then removed the 3 bolts from the Gear case. Then removed the cap from the top of the agitator with a flat screw driver. Then removed the bolt from the top of the gear shaft. and removed the auger and agitator assembly. Then removed the gear case from the washer. Next removed the slip ring and then the clutch from the top of the gear case. Next removed the 1/4" screws from cover of gear case and removed the cover. Found the top gear bad. Ordered the new gear and pinion kit. Couldn't find any part #'s to match what PartSelect had. Ordered the gear that they should that fit most washers. The pics they had up looked the same as the one that was bad. Had the new gear in 3 days put it back together and it still wouldn't work right. Took it apart again and looked at it and found a small clip on the bottom side of the gear was upside down. Fliped it over put the gear back in and ran the washer with the gear case out and it worked. Put it back together again. And learned a good lesson always watch how you take things apart for when it's time to put it back together!

1. Read many other repair stories for similar symptoms. PartSelect Forum was an excellent resource.

2. Posted my problem on PartSelect Forum and awaited reply. Read replies, and followed provided link to step-by-step guide for the procedure. PartSelect forum moderators were excellent advisors!

3. Performed the first half of the procedure to get to the diagnosed root cause. In some of the stories I had read, people had turned the washer on its back or tilted it up to get at the area from underneath. I am so glad I followed the conventional instructions, and left the washer standing and simply removed the cabinet. It was surprisingly easy. There's a reason why it was designed that way. I am also glad that I chose to remove the pump from the motor. While it is true that you don't *have* to remove the pump from the motor to get at the coupling...it hardly seems to make sense to remove the hoses instead. Removing the pump was incredibly easy, and by doing so, I never had to break any "wet" connections, and not one drop of water spilled over the course of the entire repair. (Even though I forgot to shut the water supply valves before I got started. Ooops! At least I remembered to unplug the power cord.)

4. But despite the open valves, the galoshes came into play not for their ability to repel water, but for their value as an electric insulator. I wrapped the galoshes around the handle of a long screwdriver when I discharged the motor's capacitor. :)

5. Ordered parts. Washed clothes in sink. Waited. Washed more clothes in sink. Waited some more. Washed more clothes in sink. Waited still more. Came very close to stopping payment to PartSelect because the very simple, commonly-requested part I ordered, which was supposedly in stock on the day I ordered it, didn't ship until the day it was supposed to arrive--even though I paid extra for expedited shipping. And I was never sent an e-mail to warn me that the parts were going to be delayed. And then to top it all off, rather than make up for some of the lost time caused by their own error, and ship it overnight, PartSelect chose to ship it 2nd day. All that good will generated by the excellent website completely evaporated by the failure to correctly complete the simple tasks that the business has needed to be good at since before computers were even invented. I will never use PartSelect again.

6. Prying the old coupler halves off of the motor and the washer took some effort, but was not overly difficult. I wound up removing the motor mounting plate in order to get better access to the half that was stuck on / needed to be attached to the drive train of the washing machine. Mounting plate was a breeze to remove and attach with a socket driver. I used one of those stubby flat-head screwdrivers to pry the old parts off. This was the one time where I thought it might have been easier to have the washing machine tilted up or on its back...but I muddled on through without even removing the bottom panel, and it wasn't too awkward. I used a large socket and a full-size hammer to not-so-gently tap the new parts into place. Putting all of the parts back together took a bit longer than it took to break them down, but it was easy. The instructions for putting the electronic control panel into test mode had been rolled up and taped to the cabinet inside the top panel. After I put the cabinet back on, I used those instructions to test all the cycles before fastening the top panel and testing the machine with an actual load. So far, so good...

Part Select provided the problem determination information and the video on how to install the replacement parts. I ran into one problem, I could not remove the lock nut to remove the inter and outer tub. I should have bought the special wrench for $14, no local DYI or hardware store had the wrench. So, after examination I used a large screwdriver and wood block to lift the tubs up just enough to remove the old pads and replace with the new. The old pads showed only a wear, but was enough to spin the tubs off balance. The new tabs made the washing machine work like new. New washer $500, repair man $150, parts and information from Part Select $20 bucks, priceless.

First unplug the electrical chord and disconnect the water supply after you have turned it off. Drain all water you can by putting the drain hose into a bucket or water container lower then the drain hose. Remove the two screws at base of the front panel. Then go to the back side of the machine remove the two screws at the top of the back panel, this allow you to remove the top switch panel. Remove the two screws at the bottom outside corners of the back panel and then you can lift the panel up and away from the base. I leaned the back against my dryer because I did not have a helper. Go to the front of the machine, lift the lid and grasp with one hand the machine's sheet metal lift and pull it off the base. There are two metal clips attaching the pump to the motor. The pump slides off and I did not have to remove the hoses. Unclip the electrical connectors from the motor and capacitor. The motor is mounted with two clips with a screw secure it in place. Unscrew and unclip and the motor should slide out. Be sure to inspect the direct drive coupler, the parts not too expensive. I had replaced mine just 4 months ago so I was good to go. Reverse the procedure and you should be in business.

First I disconnected power.

Next I turned off the hot and cold water supply hose bibs.

Once that's done, I pulled out the washing machine to get to the hose connections on the back of the machine, removed and drained the residual water in the hoses.

Note: Since the hoses were fairly new, I reused the supply hoses but replaced the rubber washers. However, if your hoses are older than a couple of years, it's cheap insurance to go ahead and replace since you're right there.

Next was to remove the two end caps of the control unit on top of the machine. This exposes the two screws that is then removed so that the control panel can rotate up and back.

Once the panel is open, I removed the single connector attached to the top of the machine. This leads to the lid open switch.

Followed by removing the two spring clips with the help of a flat blade screwdriver and pliers to keep the clips from flying off.

Once the clips are removed, the top/front shell of the washer is free to rotate foward. At this point, it can be removed or just laid to the side (forward).

This opens up the area to be serviced.

Disconnect the quick release wire connectors, taking note that the red connector is for the hot water control valve solenoid. disconnect the mix hose going to the tub from the valve by using pliers to disengage the hose clamp (catch the residual water with a sutable container). Then I removed the old valve assembly by removing the two screws holding the assembly to the back panel.

Follow the instructions enclosed with the part to preassemble and install the valve.

Reassemble by reversing the process. Check for leaks, test hot and cold water cycle and you're done.

It actually took me more time to gather my tools and pull out the washing machine than the actual replacement of the part!

Oh, by the way, I've purchased parts from PartSelect.com many times. Each and every time has been an outstanding experience. Quality parts, fast shipping and great prices! It's always been a pleasure!

Removed the washing machine from the wall and found a broken spring on the floor. Began disassembling the unit before accessing your sight. (Later I viewed your video of the more simple dis assembly).Used your parts breakdown to identify the 6 parts I needed (3 springs and 3 retainers),and ordered them. They arrived on time and as per the video, installed them with ease and reassembled the unit. My wife is very happy. Thank you, Rusty

Farly easy repair, once I figured out the problem. The clutch assebly plastic part broke (over 15 yrs old), which is the part that engages the drum for the spin cycle. Following the very helpful diagram on Part Select, I removed the agitator cap and bolt from inside the agitator assembly, and pulled the assembly out of the drum. Then I put the washer on its side and removed the three bolts and two hose claps that hold the motor assembly. I pulled the motor assembly along with the drive shaft out to access the clutch/brake assembly area, removed the broken plastic drive piece and re-assembled.

The tub was out of alignment and water fell behind it and onto the floor. My brother-in-law suggested my problem could be the tub balancing spring and when I moved my washing machine, there it was on the ground.
The schematic does not show where it hooks up. So after I did what I thought looked right, the machine still did not work properly. Then I replaced the three suspension springs and that didn't solve the problem.
I found a whirlpool "do-it-yourself" repair book at the library and was prepared to tear into the machine. However, I did not have the tub balancing spring in the correct spot at one end. It hooks up from one of the outer bracket to the back of the housing unit along between the legs. There is a hole that had rusted through. I simply drilled a new hole nearby and low and behold it works!
Easy fix - the frustration was with the poor schematic.

First, be sure to take the washer apart properly! The first time I fixed my washer I took it apart the hard way to change the clutch, and believe me it took longer to put it back together!
This time I was replacing both the water inlet valve and the hose leading to the disperser.
First remove the two screws holding down the control panel. It then flips back and hangs out of the way behind the washer. Then remove the spring-clip holding the rear plate to the body of the washer, one on each side under the control panel.
Next you need to remove the screws holding the body down to the base at the rear of the machine.
I then tipped the body of the washer forward and let it rest on a bucket so I didn't have to take it completely off. Then it is easy to access the hose and the water inlet valve. Shut off the water and remove the supply hoses to the washer. Remove the two screws holding the water inlet valve to the rear of the washer using a nut driver. Next remove the wires to teh inlet valve, making sure to note which one is cold and hot, and which orientation they are. Mine was yellow on top and brown on bottom. Next remove the springs clamps holding the hose on. Replace the hose re-using the same clamps. Replace the water inlet valve reverse the process to re-assemble the washer. Tilt the body back on, put the screws in the base, clamp the back to the body, flip the contorl panel back over and insert the screws. Reattach the water supply lines and you are done!

The repair itself was very simply, probably largely due to the design of the machine which made getting to, and replacing the two faulty parts a cinch. Just unscrew the two screws on the motor brackets which hold the motor down, and remove the brackets. Then remove the two smaller brackets which hold the pump to the motor. Then remove the two clamps and hoses from the pump. Lastly disconnect the power supply from the motor and the pump and motor will then come out as one unit. Simply reverse the process when reinstalling the new pump and motor. I used a bit of oil to lubricate the new motor shaft but I am sure it probably isn't necessary. The job should take no more than half an hour tops.

I'd noticed for a while that our 15-year-old Kenmore washer was filling slowly, but when it started to take 30 minutes to fill to the "medium" level, I knew something was really wrong. There was plenty of water pressure, so I replaced a hose that was loaded with minerals and cleaned the filter (also clogged with minerals). But that didn't help! So I ordered a new water inlet valve, and replaced that. There's nothing tricky about the repair -- the hardest part is opening and closing the washer, for which I found instructions online. (Even so, it's the most time-consuming part of the project.) The result is the washer now fills as fast as when it was new. Just for fun, I took apart the old valve and expected to find it encrusted with minerals, but it looked fine, so I'm not sure where the actual breakdown was. But since the part only cost $25 -- less than a service call, for sure -- I was very happy to use a half hour of my time and keep the machine going a while longer.

Unbalanced load was creating a knocking sound (as if the clothes load was unbalanced). Dismantled the washer to find that one brackets had rusted out. [FYI: 3 bracket at 120 degree apart (for the 360 degree circle)]. I found that the hole (on the bracket) where the spring holds was gone. Purchased parts. Replaced them (spring, bracket, screw). Reassembled washer then ran wash for a cycle. Successful fix.

This is a machine I bought from Costco in 2001 - it has been very reliable and this was its first repair.
Getting the top off this washer requires a lot of disassembly. However, if you push the drum down on the right hand side of the machine, you can easily reach under the lid and remove the old switch. Mine had broken loose from its plastic mounts, so the lid plunger no longer activated it. Save the two screws that go through the washer top to secure the new switch.
I unplugged the electricity, reached under the top and pulled the old switch out. Its cables are enclosed in a stiff plastic hose with a slit down its length so you can pull the wires through the slit. You need to pull out around 6 inches of the wires. I then cut the wires to remove the old switch and next cut the wires on the new switch to the same length as the ones removed. Stagger the cuts about 1 inch so that the two joints will not be on top of each other. I stripped each end of the two wires, slipped shrink-wrap tubing (from radio shack) on to the new switch wires, then soldered the new switch wires to the existing wires back to the control center. I then slipped the shrink wrap over the soldered joints and shrank it with a match. Feed the joined wires back into the plastic tube and feed the switch under the washing machine rim. It takes a little maneuvering to get the switch aligned with the two screw holes in the top. Be sure the switch is pushed up into the lip opposite the screw holes - push the back end of the switch up into the lip before trying to align the front end of the switch with the screw holes. Align the screw holes with the switch holes, install the two screws and check that you hear the slight click of the microswitch if you push down a pencil into the interlock slot before you tighten everything up. Plug in the electricity and off you go!

Washer is 29 years old. Found that tub spring hooks into a simple (non-reinforced) hole in the base frame, and it had worn the hole through through the edge of the frame (key hole style). Due to age and low cost of parts, ordered all suspension springs, brackets, & pads. Once they arrived, took the tubs out (first time for that), found that the suspension pads looked fine, but the wear pads showed a lot of wear and the front one was snapped in the middle, perhaps an after effect of the spring failure. From my lack of attention, initially tried to get front pad into the wrong set of holes, a bad fit; corrected. Simply drilled a near-by hole in the base frame for the tub spring.

While the tubs were out, took them outside and scrubbed them clean. Also cleaned agitator parts using bottle brushes. Followed the PartSelect videos and owner comments for procedures, methods. Found that some miss some important info, but if you watch others you can combine the info to find what you need re disassembly/assembly.

At one point while attempting to remove the outer tub, did not realize that the screw that holds the rear spring bracket to the tub also holds the tub to the suspension plate.

Took me most of a day for the whole process, and I ended up with pulled/spasmic muscles from all the bending over, mostly from cleaning parts I think. Very helpful to have the parts breakout drawings, videos, others' experience.

Unplugged power cord and disconnected water lines; note which is hot/cold. Washer was then tipped on its front. Discharge hose was disconnected. Washer was then rolled over onto its back as this would put the pump on top for much easier removal.

Pried off two clips attaching pump on motor using a flathead screwdriver. The rear clip was done by touch. Unplugged wiring plug from motor. Using an adjustable wrench (socket set would have worked better), remove two screws holding 2nd set of clips attaching motor on transmission. Then pried off clips.

Removed old coupling from transmission shaft and motor shaft, plus middle 6 hole widget thingy.

Installed new parts on transmission shaft and motor shaft with fingers pointing towards each other. Using a small hammer, tapped the parts onto each shaft. Placed 6 hole widget thingy on the transmission part, and then rotated motor so motor part would fit in remaining three holes.

Replaced clips to hold motor on transmission and reinstalled screws holding clips.

IMPORTANT: Replace motor wire now. I forgot to do this and after the tub was filled with water, realized that, and since the pump was also disconnected, could not get the water out. Had to get wife to hold washer up while I crawled underneath to reattach motor wire. Learn from my mistake!

Attach pump onto motor and replace clips. Double check everything is back in place.

Roll washer onto front side. Attach discharge hose. Tip washer back upright. Reconnect water. Reposition discharge hose and plug washer into power.

First try it smelled like something plastic was burning, but I think that was the old part shavings getting ground away.