RBD245PDQ9 Whirlpool Wall Oven - Instructions

Turned off the power/ unscrewed the oven from the cabinet and slid it out took the back off the oven and the part was right there. What I would like to know is why this happens so frequently? This is the 2nd time and it always happens after the self cleaning is done.

Because of the complexity of this door I video-taped my disassembly of the door to make sure I was able to put it all back together again (self-cleaning oven). Original order from PartSelect.com of 2 replacement hinges and a gasket worked only 3 months (the hinges) and the door again wouldn't close. I tried a couple dozen times to remove and put the door back on to no avail. It was my opinion that the original hinges were defective and I called PartSelect.com again. By this time I had removed the hinges (the first set purchased) and noticed the metal was "soft" and had sharp edges in a couple of areas where the hinge hook into the oven. When the replacement hinges arrived (the 1st two purchased came with a 1-year warranty) I compared the 2 new ones with the 2 first purchased and they were slightly different. I once again installed the new hinges, tightened all the screws, and the oven door immediately fell into place and is working perfectly. I have no idea why the first two new hinges worked for only 3 months and then the door once again wouldn't close but the two new replacements from PartSelect.com are working perfectly now. I am disappointed I was charged shipping for the 2nd set of hinges while they were covered under warranty. I do feel that because the 1st set were defective and under warranty I should not have been charged shipping of the 2nd set of hinges.

I did some research on blogs and identified the thermal fuse as likely culprit. Ordered part from PartSelect.com, but had to call the 800 number because the parts diagram doesn't show this fuse, just the thermostat. The fuse is located on the back of the oven, so it must be removed from the cabinet, but that wasn't a huge project. There are a bunch of sheet metal screws holding the top and back covers that must be removed. The fuse is held on by two screws and has two wire connections. Getting the stove out and disassembling is the hard part, but not really difficult if you take your time. I used a foot stool that was about the same height as the bottom of the oven and just slid the oven out on a piece of cardboard. Make sure you turn the power off before starting.