36348047897 Kenmore Refrigerator - Instructions

I removed the door from the bottom hinge assembly by removing the top hinge assembly.
1. Installed the cam to the bottom of the door.
2. Installed hinge and bottom pin & cam to the refrigerator.
3. Reinstalled door and adjusted front roller height to make door close better.

The repair itself is super easy. The heater harness comes with instructions that is easy to follow. The only issue I encountered is that my refrigerator had 1 heating element and you will get one with 2 heating elements. Because of this, the new connectors are on 1 side. Since my old heater had 1 connector on each end, 1 wire is too short if you route both wires the same way as before. The kit comes with an extra wire and directs you to splice the short wire and attach the extra wire with the included connector. I figured a refrigerator with a spliced wire is not a good combination so I rerouted the short wire to the other side along with the other wire. This allowed me to connect both wires without using the extra wire.

My right door (food door on side-by-side) stopped closing - I found pieces of the plastic washer (cam riser) on the floor. After reading the stories on the web I decided to order the new part - and YES there are many universal parts that work for Kenmore/GE. The part comes with two parts (hinge and cam riser) - you should install both to insure a good fit. I took 3 blocks of wood and a shim and supported the bottom center of the door, unscrewed the hinge off and dropped it out (3 minutes). The "only" tough part was unscrewing the cam riser from the bottom of the door - it required a very small socket and you will only have about 6-8 inches of work space. Be sure you have a socket that fits before you take the hinge off. The entire repair took less than 30 minutes and contrary to some of the posts, you DO NOT need to take the door off. Good as new again!

This is a repair INSIDE the freezer. Turned off unit.. Unplugged. Removed shelving on freezer side. Removed freezer draw rails (4 screws total.) Removed 2 screws that hold rear panel in place at rear of freezer side (this is inside the freezer). Carefully removed metal panel by pulling from the left (side that does not have shelving clips. As noted on this website and other users, the freezer coils were incased in ice. Thawed with a hair dryer (put towels in bottom of freezer-ice was pretty heavy in mine). When thawed, remove heater element by removing 2 screws that hold it to the aluminum bracket. Then remove wires on each end. Simply install the new emelment by attaching wires back on heater and screw new unit in place. (My original heating element was a single element-you could very easily see where the heating coil inside the glass tube had shorted out. My replacement heater was a 2 element unit. This did not pose any problem at all-installs in the same manner-good directions are provided.). Replace all parts in reverse order. It's that simple. Saved probably $150. This site is wonderful! Fast shipping and the users install tips/notes are fantastic!! Will shop here again if I have to (have a Maytag washer that isn't draining and going into spin-bet the fix is on here somewhere!

First I removed the two screws that hold the element in place. I then pulled the element out about 3 inches and disconnected the two wires.Threw away the old defroster. Put the new one in. I had to reroute the blue wire over to the right hand side and plugged it in.Put the back on. put the shelves in and I was done! We had this done just about 3 years ago and it cost us about $175. The cost of this repair was only $38.05 with shipping and all! What a great deal! Thanks so much PartSelect!

Fortunately while my refirgerator was still under warrant I had this same problem and watched the repairman fix it. To confrm my suspicions I cleaned out the freezer compartment, removed the back panel (2 screws), and used a hair dryer to defrost it. I suggest plugging the drain hole or laying a towel in the bottom of the compartment to catch the run off or your drain pan could over low. Once defrosted I was able to verify that the element on the defrost heater was burnt. Since it was Sunday I re-assembled and cranked it back up until I could get the part. I did a goggle search on Monday, found the part instantly using only the model number from the refrigerator at PartsSelect.com. The part arrived Wednesday as promised, I repeated the process from Sunday, removed the defective part (2 screws & 2 plug in type wire connections) and she works like a charm now. I do think the manufacture of the part should consider a new design since this is the second one my unit has needed in less than 5 years. At only $27.50 ea. I should have purchased a spare to have for the next time!

Had some knowledge of freezers and located Parts Select Web Site. Excellent advice and illustrations. Took four days to determine fault, locate part, order, receive and repair. Price was very reasonable and response was more than acceptable.

Good Job Parts Select.

1. Found Compressor and coils obstructed by
heavy dust: Cleaned
Re: No change

2. Check defrost timer for recycle. Good

3. Defrost freezer and initialize
Re:No Change

4. Check heater by setting timer for defrost:
Re: Not heating. Disassembled assembly and
found heater burned with open coil.

Located parts on web site exactly as depicted, Ordered part and Parts select did all the rest very responsively. Recieved the part in just over two business days. Fridge has been operating fine since.

Better than any service man.

Removed panel, then removed single coil unit and replaced it with double coil unit that was sent to me. Refrigerator now working fine.

Well, first I googled the problem and the model and found my way pretty quick to you guys. I sent a note to Tom P., who confirmed that I was looking at the right things. Then I offloaded everything from the freezer and fridge to the RV fridge and chest freezer, unplugged it and used my hair dryer to melt the ice on back plate so I could remove it.

I removed the two small screws at the top of the back, below the icemaker and light bulb, and slid the back cover up and out. Since my coils were pretty heavily iced, it took about half an hour to melt enough that I could get the defrost heater out and check it for continuity, which it failed.

The replacement design is slightly different (2 heater coils vs 1 and connectors on one end), but functionally the same. When putting the new one in, you need to re-run the blue wire down the same side as the pink wire because the connectors are on one end. Mine was long enough to work, but they include a splice kit in case yours isn't.

It took me longer to get the cover back on than to replace the heater assembly! Everything is back to normal, had ice cubes within a couple of hours...
Thanks for your help!

I had this problem before and I knew it was related to the heater located in the freezer section. With the help of the drawings in the parts selct webpage I was able to identify the part I needed within 5 minutes. I ordered the part abd in 3 days I had it delivered.
I followed the instructions that came with the part step by step and I got my refrigerator up mand running in about 45 minutes.

Considering that I am a woman who knows nothing about repairing or let alone anything about refridgerator parts etc.... It was very easy.

First I went on line to see if I could even figure out what may be the problem with my refridgerator. After hearing similar stories on this site I thought I would try to order a new heating element since it wasn't that expensive and hopefully save me lots in $$$ have a repair man come out.
I removed the shelves in the freezer portion and then removed the back panel. I had to wait for the freezer to defrost, then I removed the burned out heating element which is about 10 inches long and replaced it with a new one.
It was so simple and probably would have taken less time if I had the freezer already defrosted.
Now the refrigerator is working like new and I fixed it all by myself without the help of my husband!!!!

It took me longer to remove all the shelving than it did to replace the part, at first I had a small short, [a bare wire was open, cut off too much casing,] thought it was faulty, but I cut back on the wire, wire caped it, then taped it with electrical tape, reinstalled, workes just fine now, at temp #6on dial. should have paid " MORE ATTENTION TO STEVE". I would highly recommend [ PARTS SELECT] TO ANYONE WHO NEEDS A PART, IF you pay attention to the video, you will find it not too difficult to repair.
Mr. PAUL KLUGH [KLU] THANK you PARTS SELECT. PS THEY would have replaced the part if need be.

with a jewelry screwdriver I pried the lock tab in and pulled switch down carefully, the hardest part was that the power wire connector was stuck on good but the pliers and the jewelry screwdriver was its match for a bout 5 minute for one connection a simple pull off prong connection. After the wire connected back to switch it popped back in SNAPP

I ordered the part, within two days we had received it. My husband put the part in and I really don't know what he used doing so. All I know is that the light works now and we don't have to use the flashlight. Thanks a lot.

Remove the top cover above the door by lifting it slightly and pulling forward. I used a mirror to make sure that there was nothing in the way of accessing the switch from above. I used a blade screwdriver to press against the switch retainer on the topside, while GENTLY prying from below with another blade screwdriver to get the switch dislodged. Once the retainer was past the opening, I wiggled the switch downward and then rotated it to the left when the rounded top right edge of the switch was visible. This allowed the wiring to the connector to pass thru the hole. I pushed the wiring from the top and pulled from below to get the connector below the opening for the switch. I then unplugged the switch, plugged in the new switch and reversed the removal process feeding the connector thru first then rotating the switch to the right to get the rounded edge of the switch thru the opening, then pressed the switch up into the opening until it snapped into place. Total time less than 10 minutes.