1064650043714 Kenmore Refrigerator - Instructions

According to all the information on the internet diagnosing the problem with my in door ice dispenser, the problem seemed to be with the solenoid which I ordered from PartSelect. However, when I got into the repair, I found the problem was with the electrical switch that activated the ice dispenser. A couple of the plastic studs that hold the switch in place had broken which did not allow the switch to be activated. I replaced the small plastic keeper study with small screws and now the ice dispenser works fine.

I saw a video of it, and simply took apart the ice maker and put the new Auger Drum in, then reassembled the ice maker.

The video of the repair that was on your website was extremely helpful. It showed in detail how to replace the parts item by item. I could not have done it correctly without the video. I believe anyone could have replaced these parts with your instruction video.

watched the installation video twice and took my time to make sure all parts were put back together in the right order

Before I ordered, I followed the great video to disassemble the unit. That's when I realized I only needed to buy the drum. Five days later, I had the part. I thought I remembered how to reassemble it, but I ended up needing to watch the video again. It wasn't difficult, but you must get all the bits back in the same order!! Once that was dine, it all went together easily. Thank you! I'm so impressed with this site that I posted on Facebook about it so my friends can also save big bucks doing simple repairs themselves.

The video provided excellent instructions on how to to this job. The hard part was removing the keeper ring so that the auger assembly could be separted from its housing.

Removed the auger apparatus from the ice bin, replaced the auger drum and then reattached the auger apparatus to the bin. Cause of breakage was due to ice melting in the bin and then refreezing. Keeping the many parts in the correct order on the auger can be difficult.

The only problem I had was the nut at the end turned the opposite direction. Once I realized that I took it apart in sequence and it went right back together. It helped me in that I slid all the parts off the auger shaft onto another small rod I had and then slid them right back on. Was no problem

Took off all screws on box.Removed front of drawer,removed back-up to drawer and auger as one unit. Removed C-clamp on end of auger,this released all the parts. The end of the auger shaft unscrews, remove broken piece and reverse process with new part

Using instructions found on the internet and the illustrated parts breakdown it was just a matter of following instructions.

Read the instructions, watched the video and followed the very clear instructions and lay out.

I had already removed the ice container & realized the very end of the auger (drum) was broken. I still don't know why this part is plastic. I ordered the auger drum on Monday & received the part Wednesday morning by Fedex. I then retrieved your repair video by Steve on-line and paused it as I duplicated each step. The process was really very easy (I even surprised myself). The unit now works as it did when new. To think I went for over a month and the repair was so simple and inexpensive. Thanks also to your customer service rep who put my mind at ease that this was the correct part (My auger was totally plastic & different from the one in the illustration). He said if my model number said this part would fit, then it would and it did.

The how to video told me what to check to determine what part was probably broken. Then another video showed me how to take it apart. It gave me the name, number, and a photo of the part. I ordered it from Part Select without even checking with another retailer since they gave me the information to do it myself, saving me lots of $ for repair labor costs! Then I watched the repair video again and put it back together! It works! It was simple and I really appreciate this service! Thank You

followed the video and it went really fast.

Removed the broken auger blade part,replaced it with the new one. Simple easy,and with the fast service you provided repair was accomplished quickly. Will contact your company for all of my whirlpool parts needs.