MSG20GWBAWW General Electric Refrigerator - Instructions

First, I had to remove the face plate where the ice and water was dispensed remove 4 screws holding the electrical circuits, disconnect circuits ,remove 2 screws holding soleniod and one screw holdin crank assembly. repace parts and screws.

I used a block of wood to hold up the door. Then unbolted the lower hinge from the fridge. That is when I found out that it was fine and it was the upper half of the hinge that was broken (worn).
So I unbolted the upper hinge (mounted on the bottom of door) It uses the same part. So I installed the part on the upper half of the hinge.

I wish somebody would have told me that you need 2 of these for each hinge. The bottom one was in good shape, lucky for me.

There was what seemed to be a half chewed up washer under the refig. door. The door wasn't closing all the way. DING!! Something was wrong!!

I looked up your schematic for the refrig door and decided what piece might have broken. It was a good guess and the part showed up a few days later.

I wedged up the refrig door to take the tension off the lower bracket. Then, just took off the bracket and replaced the broken door closing cam.

1. I removed the top door hinge.
2. I removed the door and laid it flat.
3. I replaced the cam attached to the bottom of the door. This was very easy.
4. I removed the bottom door hinge and had to remove the brad that held the second cam. This went well as I was able to saw it with a hacksaw.
5. Replaced the second cam with a bolt and nut.
6. Replaced the door and top hinge.
7. Remember to order two cams when you do this repair.

I first removed all of the door contents. I then removed the door from its mountings by removing two screws at the bottom bracket. With the door lying on the floor I then removed the two screws holding the door cam assembly in place. I inserted the new door cam, then reversed the process replacing the four screws.

removed the door, installed the cam riser, and reattached the door. It took longer to remove the contents in the door than it did to install the cam riser.

Why don't they just tell you that you have to buy 2 cams. I have now replaced the cams on both doors. The other door broke about 4 years ago. Fortunately the first time I read the user commetns or I would've bought just one. It is a quick easy fix. The longest step is drilling out and replacing the rivet. Everything else is done with a nut driver.

Replaced both upper and lower cam's. Removed door from refrigerator, removed bolts on door cam on bottom of main door and replaced cam, then removed bolts from door hinge assembly, drilled out rivet holding on cam, replaced with new cam and re-riveted.

Remove screw at hinge cover, top of door.
Remove two screw/nuts at hinge and remove hinge while holding door in place.
Lift door off of lower hinge
remove two nut/screws at bottom of door and replace closing cam. Be sure the pivot pin hole in the cam is lined up with the hole in door.

Next drill out rivet holding cam to lower hinge on the refer. Install cam with a pan head screw and nut (to replace rivet). It will help if you remove the plastic grille cover at the bottom of the frige.

Set door back on the lower pin and shut so the the magnetic strip holds the door in place. Re-install the upper hinge loosely. Adjust the door for an even gap and tighten the screw/nuts. Re-install the cover.

A very easy fix.

removed top plate and raised the door off. I removed the L bracket from the fridge then noticed the part was rivited onto the L bracket. I cut the rivit and replaced the cam and used a small bolt and nut to sdecure it. Replaced the L bracket, the door, and the upper support. Only problem was the surprise rivit

Removed refrigerator door and replaced bottom door pivot with the included mating cam and the door closing cam on the bottom of the door.

I didn't know that there were two mating cams and only ordered the door closing cam which I read online was the problem. It was the number one part on the part select list. The number two part was a kit including the door closing cam and the pivot with mating cam attached. It would have been helpful if there had been some notes that said check condition of both cams before ordering the part. So I have a spare door closing cam and paid an extra $19 including $8 shipping which negated a return.

The repair is easy - getting the right parts the first time is the trick.

First of all, It was Christmas and no extra money to pay a repairman.
i got on the computer and started looking for a parts breakdown for an older GE side by side.
I finally found it and located the part I thought we needed.
I looked at several parts dealers and yours had the best price.
anyway it arrived in just 2 days. My son helped me remove the door and we put the new part on and I just saved the cost of a service call.

Thank You

Door needed to be supported before hinge assembly was removed. After replacing broken cam doors aligned and doors closing properly.

Removed screws holding top door hinge. Lifted the door off bottom hinge. Unscrewed cam from bottom of door. Drilled out rivet holding the second cam in the bottom hinge. Replaced both cams using a flat headed bolt to hold the bottom cam. Dropped door into bottom hinge and replaced top hinge screws. Job done.

Make sure you buy two cams and have a bolt to replace the bottom rivet.

Not a difficult job as long as you have a drill !!!

Replaced the old cams with new ones, door works perfect now.