PSS27NSTDSS General Electric Refrigerator - Instructions

The refrigerator was staying in defrost too long allowing the temperature to rise to the point that part of the ice (probably some of the food too) to melt then re-freeze. I first changed out the temp sensor and thermostat because I wanted to try the cheap stuff first but that didn't fix it, I should have gone with the mainboard first as it was the most likely cause. After putting in the new mainboard in the thing has worked perfectly since. The board was extremely easy to change, take the metal cover off with a nut driver. Carefully unplug the wires from old board and remove the board. The board is mounted on some plastic standoffs that expand after passing through the board, some of these came out while i was disconnecting the wires but some were there to stay until I figured out that I needed to squeeze the top of them to release the board. After getting the old board out just put the new one on the standoffs and connect the wires. Put the cover back on and DONE!

NOTES: The new board had some extra connectors that my old one did not, but the correct connectors were still in the old locations. The instructions that came with the board did talk about making some modifications to the refrigerator wiring on certain models, but that didn't apply to me. If I remember right the models requiring modification were all bottom freezer type. But even if you do have to do this the instrucions looked easy, just cut a couple of wires, no splicing or anything.

opened refrigerator door located water filter location in right back corner unscrewd 1/2 turn and out it comes without shutting off water it is a snap to do by anyone and shipment was really quick thanks. People do not call a service tech for something this simple even a child tall enough can do it.

Super simple... removed pnl in back connected the splice, added the new house, replaced the clip in the Ice Maker Tray....

Remove lower front panel, disconnect damaged union from water hose under freezer door, replace with new union, tighten and reattach front panel. No more water coming from under the unit. Ice maker and dispenser features returned to working order!

I ordered the part on Sunday and had it by Tuesday. It only took a few minutes to install. Basically, I unplugged the unit and removed the cover over the motherboard with a nutdriver. The wires were easy to unplug and reinstall. There was no way to incorrectly install since they could only fit in the correct position. I reinstalled the panel pluged it back in and now the fridge is working great.

i used the video it showed on the site or iwould not have been able to do it

Thanks to others who also gave some detailed instruction on repairs I was able to do the same. I have a GE Profile side by side refrigerator/freezer Model No. PSC25PSSCSS The first repair I did was to remove/replace freezer defrost thermostat sensor that is cliped to condenser tube I snipped the wires close to the thermostat and pulled it off the tube I stripped the ends of the wires and twisted the strands then placed a piece of heat shrink tube onto the wire pushing it away from the exposed wire then I soldered the two color coded wires together then I pulled the heat shrink over the conection and used a lighter to heat up the heat shrink until it sealed the conection repeating this on the othr wire as well. I then removed the Old defrost Heater element by removing to screws then I disconected the two wires by simply pulling the connector plugs off both ends of the heater element assembly. This fixed the freezer being too warm for a short time but it started getting warm again that's when I noticed the defrost fan was not working, when you have the door open to freezer push the door switch in you should hear the fan come to life and blow hard. The fan was replaced I had to remove everything to get to it it's pretty simple to do it just unplugs make sure you order the right fan though My fan comes with the Thermistor already integrated into the plug this makes it easier. This fixed the problem with both Freezer & Refrigerator The Temperatures returned to normal Freezer 0 degrees Refrigerator 37 degrees I also checked out the refrigerator side Condenser I noticed only that the Condensate pan was starting to rust so I will remove it and use some Muretic acid to clean it up and then spray it with some Cold Gavanize with Zinc you can get this spray paint at Home Depot it seals and prevents rust. Or you can order a new one for about $ 16 bucks but it will start rusting just like the old one did eventually if you do order a new Condensate Pan I suggest spraying it before you reinstall it so that it will not rust. Greg H. Eldorado, AR

I replaced the three sensors, 2 in the freezer 1 in the refrigerator. This was rated as the most common problem. Did not fix the problem. I then checked the ohms on the new sensors then the old sensors they were all within .5 of each other. So I got smart and went down the list of causes on their list. I emailed partselect and asked what the parts should read. They replied with that information and it turned out to be the voltage converter on the compressor. I ordered the part on friday payed for overnight delivery and it arrived tuesday. This as you can imagine makes me angry. But the part was easy to install and my refrigerator started working right away. I would advise anyone with this problem to start at the top of the problem list use a multi meter check everything on the list and only replace part or parts that don't come up to standards. This will save time and money and hopefully fix the problem the first time as you are not switching out parts and hoping that it solves the problem.

followed instructions already posted on your website, but had a very difficult time getting the dispensing side of the auger assembly to slide out, even after I disengaged the plastic tabs. There is no easy way or place to grab the assembly to pull it out. Finally turned the unit upside down and pounded on the edges of the assembly with a wood block and a small hammer. Once the part started coming out a couple of inches, I flipped over the ice bin and was able to pull it out the rest of the way, once I had something to grab on to. After the auger assembly was out the cup replacement was easy per posted instructions and the unit snapped back together easily.

Took the three screws out of the cover, took the six plugs off of the board and removed board.

Because the lever was broken, when you close the refrigerator door, the freezer door would unseal slightly causing frost to build up on the inside and outside of the door.

After removing the base grille, the repair was made by simply placing the new part in the slot where the old part was then re-attaching the spring from the part to the hook in the base of the refrigerator. Now replace the base grille with the two screws. Time: About 10 minutes. Tools: Phillips screwdriver, needle nose pliers.

Local repairman was called. He replaced the condenser fan motor as it had an intermittent noise several days before. Cost of the repair was 252.00. Two days later freezer was thawing again. He then came back again and said it was probably the evaporator fan and would replace it for 339. dollars or the mother board which he would replace for 500 dollars. He recommended replacing the unit. Since my unit was still in pristine looking condition I decided to do some further research. That is when I found your web site. After reviewing the possible causes on your site I ordered the defrost themostat and and all three thermistors.As a precaution I also ordered the evaporator fan and defrost heater and bracket Assembly. When the parts arrived I disconnected the power to the unit. Removed the shelves and lower pan. Removed the light shield and light bulb. Reovede the two screws holding the evaporator coil cover. This allowed access to the evaporator themostat. I then cut the wires from the old themostat and removed it from the coil. I then stripped the wires on the colored wires and also cut the wires on the new themostat and stripped those. Then using wire nuts I aatached the wires making sure they were properly color coded. Wrapped with electrical tape and attached the new thermostat to the evaporator coil. I then located the evaporator temperature sensor and removed it from the coil and removed the clip and placed it aside for use on the new sensor. I cut the wires and discarded old sensor. Stripped wires on the new sensor after determining the proper length and stripped the wires where the old one was removed and the using in line connectors I first crimped the wires on the new connector and the crimped both wires to the wires previously cut and stripped. Reinstalled the connector to the clip and clipped it back onto the evaporator coil. I then disconnected the wires attached to the defrost heater bracket assembly, located the two screws holding it to unit and removed it from the unit. I did a continuity check on it and it checked ok but was black so I replaced it as a precaution since I already had a new one. Hung the new unit onto the mounting bracket reinstalled the two mounting screws and reattached the two wires. Reinstalled the evaporator cover making sure to reattach the ground wire clip. Reinstalled screws and light cover and all shelves and pan. Reconneceted electrical power. Unit operated fine for a couple of days and then thawed again. I then retraced the steps removing what I had to remove to replace the evaporator fan motor and replaced it per the installation instructions on your site. The unit has now been operating for five days maintaining -8 degrees in the freezer and 37degrees in the refrigerator. I probably could have done a little more trouble shooting at the main board but didn't want to risk damaging that since I already had the parts I thought would fix the problem if it wasn't the main board. I only replaced the one temperature sensor so I will probably return the two I did not use. Thanks for your excellent "how to"videos.

REPLACING THE DEFROST HEATER & BRA:
1- Empty freezer.
2- Remove all shelves.
3- Remove white painted metal wall plate opposite
the freezer door. There are 2 phillips head screws
attaching it.
4- There may be ice build-up on the freezer coils,
thaw the ice using a hair dryer.
5- Remove the 2 phillips screws holding the
defrost heater to the freezer coil frame, at the
bottom of the frame.
6- Install the defrost heater to the frame.
7- Replace metal panel.

REPLACING THE DEFROST THERMOSTAT.

1-Perform steps 1-4 above.
2-Locate the thermostat at the top of the freezer
coil in the freezer.
3-Cut the wires connecting the thermostat.
4-Connect the new thermostat to the wires that
were connecting the old thermostat, connecting
the wire color to the same color wire.

Note: Connect the wires by using wire splices
available at radio shack. Use splices
sized for 20 guage wire, and wrap with
electrical tape to protect from moisture.

5- Replace metal panel.

On this fridge, you MUST take out the ice maker. First took out the shelves. Then take out the ice maker. This is done by taking out the four screws on the side that hold the assembly containing the bulb. Then there is one screw that holds that assembly to the icemaker. Do not take out any other screws, this is a mistake I made that cost me a few more hours figuring out how to get the other parts to mount correctly to the assembly containing the bulb. The icemaker should lift right out once the white plus is unplugged from the assembly that holds the light. Then took out the shelf brackets and finally could remove rear panel. Found it all iced up as others have. Took 1.5 hours to manually defrost while using sponges to sop up all the water that would run into the drain if you let it. Was about a gallon of water so using sponges worked well. Heater was open when checked with a meter, but you could tell it was blown by the way it looked. All cloudy. Put things back in reverse order. Had an issue with the icemaker shooting water out and missing the icemaker. Eventually was able to align better. This fridge had also just stopped dispensing water. I think the lines may have been frozen in the back, because one day after defrosting manually, the water dispenser started working again Overall this took about 4 hours. But a few days later, the water dispenser again stopped working. Not sure about that one. I have a valve already that I will try for this issue but somehow I don't think its the valve.

Watched video, however could not get outer casing off. Under the panel are three small holes, pushed up with an Allen key, used a small screwdriver to wedge out, came out easily, followed instructions from video on removing and replacing solenoid