GSS20DBTC General Electric Refrigerator - Instructions

Ironically I did this today, as this email request came up asking how it went. I'm not a repairman, I'm a software engineer, and I can't thank this site enough for the step by step videos. With the video to help, this was a breeze, I was nervous as I had to empty all my freezer out onto the living room floor. Once that was done the repair took about 30 minutes. Thank you partselect!!!!! My second time doing business here, and I'll be coming back (well, if something breaks, so let's hope I don't have to).

Followed the video instructions with the help of a young man who worked on trailer hitches before and knew how to splice wires. Beware of splicing the wrong fan motor back into the assembly. . . . That happened here and we had to start the splicing all over again with the correct fan motor.

I followed the video provided by PartSelect, very helpful. I had to cut and splice 4 wires. The repair was successful. The replacement part was an exact duplicate of the original. I still notice the same sound but one tenth the volume. I hope the problem does not return. Many thanks to PartSelect for information to identify the problem and prompt shipping of the repair part.

First, I had to remove the freezer drawer front. This is 8 large phillips head screws. then remove the plastic cover over the drawer slides. to do this, remove the white center screw from the slide near where it attaches to the drawer front. then the plastic cover will slide off pushing to the rear of the slide. take off the slides from the freezer walls by removing the phillips screws and pulling them towards you. They have tabs/slots in the rear. remove the center tray support and support bars, too. the icemaker has to come out, that is just 2 phillips screws but you also have to disconnect the electrical connector. just squeeze the locking wings and rock/pull. a screw in the top center of the back panel comes out. Lift and pull the back panel out. The evaporator coil appears. The thermocouple is attached to the coil in the upper right. Cut that one's wires and take it out. Just cut back about an inch from the back of the thermocouple, there is not much slack. Seperate and strip the wires back about 3/8 inch. Do the same for the new thermocouple. I twisted the wires together and used a solder sleeve to join the wires. The sleeve is just a little plastic tube that has a ring of solder in it that melts with heat gun heat. You can join the wires using butt connectors or whatever method appeals to you. I just wound the extra wire and put a cable tie around it, there is plenty of hiding space in that area. Make sure the new thermocouple is contacting the coil firmly.At this point, for a test, I left everything apart, propped the drawer against the opening and plugged the fridge in. Note that the evaporator fan will not start spinning immediately! It will just sit there making little bumps like it wants to go. The temp in the coil has to get settled before the electronics in the refridge will tell the fan to spin. It takes maybe 20 minutes. Reassemble. Fridge and freezer work great. It does take several hours for all to get cold again.

about an hour to figure out what was causing the vibration and noise and about an hour to put it back together and 5 min. to order a new fan blade thank you.It started making noise during thanksgiving dinner so we toke it apart after dinner and I cut the other 2 blade to match the broken one so to cut down on the noise and vibration semi put it back together and 7 days later the part arrived.

I ordered 3 temperature Sensors Part#PS304103 and viewed the video. Got there, opened the frig. and it looked totally different and no place in any part of this frig. that took these sensors as viewed on the video. Totally baffled why these parts were listed for this frig. there was no place in this frig that would access for these parts. Serial # was HR443071.Maybe this model is out of date for these parts. Trying to find someone who can repair it. Any ideas???Purchased this GE in 2008. Model #is GSS25WSTFSS Thanks, for your help. JIM

Had to remove all the covers and fans to expose the condenser, which was difficult as the parts were frozen to it. The styrofoam covering the condenser made it almost impossible to defrost it. Therefore, I ripped the styrofoam off to expose the condenser. Was not really difficult to fix the styrofoam cover using metal tape. Replaced temperature sensor in aluminum block, and used butyl sealant to secure. Had to also re-install parts of ice-ball kit that were not well covered. Lots of parts to keep track of, but anyone could do it.

had to rewire the harness in place in freezer. should have removed door for more room to work . easy job if you have 4 foot arms and a 1 foot chest.

condenser fan on bottom condenser not runningchanged fan and fan motor

I followed the instructions in the video regarding removal, repair and reinstall. It all went as the video said, except for the reinstall. The rear tab did not snick into place like the one in the video did, and it was extremely difficult to see whether or not it was inserted properly. I ended up inserting the rear tab by feel, and then I had to hold it in place while I stretched the front part of the frame to line up the screw hole in order to reinsert the screw. I had to have my wife hold the flashlight while I did that in order to see. Other than that, the repair went well, it is working like a charm, and I know I have a quality GE part in my refrigerator again! Many thanks to Partselect for their speediness in getting the part to me and giving me the needed information in getting the repair done! I will shop here again.

My refrigerator was making a high pitched kind of howling noise. The PartSelect symptom that was closest was “unusual noise” and when I clicked that it said the evaporator fan motor fixes the symptom 32% of the time. Since my freezer fan speed sounded like it was constantly changing I went ahead and bought one which PartSelect delivered promptly. The installation video was great and although my freezer was not identical to the one in the video, the video was still very helpful. The only thing it didn’t say was how to tell if my freezer motor was the one with the thermistor although I suspect that they all are and that PartSelect is simply trying to save us money by showing us how to splice in a motor without a thermistor. Anyway, since I would have had to disassemble the freezer before buying the part to find out for sure, I just bought the one without the thermistor. This just meant I had to splice the new motor in, just like in the video. I think I would have preferred buying the motor with the thermistor even though it was more expensive. In the end my problem is solved so I’m happy. This is the third time that I’ve had to repair this GE refrigerator and PartSelect has been a valuable resource each time.

i followed a video that was on your site, the video couldn't have been easier to follow it was step by step and very easy to follow, i replaced the evaporator fan motor and everything is working fine, i did notice that the evaporator coil was frozen pretty bad when i removed the back freezer panel i am going to check it again in a couple of weeks to make sure i don't have a defrosting problem as of now everything is fine i am hoping it was just the bad fan motor causing the coil to freeze up because of no air movement over the coil

followed you online video and it was easy and simple repair only took about an hour frig is back quiet and working fine thanks also parts come fast

My compressor fan that blows over the coils was not spinning. I measured 120 VAC going to the fan so I knew it should have been spinning but wasn't. Took fan motor out and took it apart and super lubed the motor to get it spinning again temporarily until I could get the new one in. Put new one in and has been working for about 10 days now. Freezer is not below 0 deg F which is what you want. Frig is below 40 deg F also what you want.

I can't tell you how luck I feel after finding your website I ordered the temperature sensor after watching one of your videos on-line and the repair went just as on the video. I pulled the "bad" sensor out, and replaced it with the new one. Keep in mind that this is the first time I ever touch an appliance, needless to say I'm feeling pretty good about that! All in all it took me about 20 minutes to complete my repair and it now has been about 4 days and the refrigerator is working like new again!