5KSM185PSBAZ4 Whirlpool Mixer - Instructions

I was very happy with the customer services department and the support I received in identifying the part I needed for the repair. I received an email confirming my order with all details. I do wish you had a more cost effective shipping alternative, like Priority mail.
The repair went well and the mixer is back in business, for making those Chocolate Chip Cookie and brownies if you know what I mean.

Thank you
Ron Ashby

Unscrewed 3 Philips screws. Pried out the old screw cap. It had been there for 25 years and had flour, egg, etc. build up over the years. Did use a needle nose plier to lift it out. Put in the new one. Needed a rubber mallet to snug it down. Design has changed slightly over the years. Put the 3 screws back in and as they say in England, "you have an uncle named Bob."

watched instruction video (from Part Select), the demonstration was close enough to enable me to repair the mixer. Newer mixers are disassembled differently.

Replaced gears and cleaned and re-greased gears

removed one screw from back cover, loosened two screws holding speed control plate, removed one wire at a time from old unit to new, screwed two top screws back on mixer,plug mixer back in, adjust speed control screws until I reached correct speed, put back cover back on

I dismantled the machine to find the problem and to see what part I needed. Than when I ordered the part I saw the video of how to do it. If I had seen the video before I dismantled, I would have save a few steps. The video was very complete and accurate even it being an older model

Remove the mixer head from the base by removing the 4 Phillips head screws. Pry off the ring around the rotating part with a flat head screwdriver. Punch out the pin holding the rotating part and remove. Remove the trim strip by removing the two Phillips screws at the rear of the unit. Remove the 4 screws at the bottom of the mixer head. Carefully separate the bottom of the head from the top using a flat screw driver. There will be the power wires connecting the top to the bottom of the unit. It is best to disconnect these wires to avoid breaking them during rest of the procedure. There will be a lot of grease in the gear box of the mixer. The assembly holding the damaged worm gear can now be removed by removing the three screws holding it to the bottom of the mixer head. At this point I removed the grease from the worm gear assembly to allow better inspection. Punch out the pin holding the worm gear to its shaft and remove the shaft. The worm gear is now free and can be replaced. Add some extra grease to the new gear and reassemble the mixer in the reverse order.

Replaced electrical board and speed control plate. cleaned and added new grease. Removed agitator cover and replaced agitator with new. Problem agitator did not match existing. Old agitator was drilled and tapped for a plate to hold gear in place. Tried one without does not work.

I watched the video twice and made the repairs

The brushes on the inside of the motor were destroyed. We thought that it would be easier to just replace the brush holder and the brushes, however, the brushes were easy! and QUICK! The brush holders...not so much. We had lots of problems getting the brush holders into place because of a metal piece that had to fit perfectly on top of the brush holder. It made it easier when I held the mixer upside down (we dissembled it) and my husband did his magic on fixing the brush holders. Pray that you won't need to replace the brush holders because it was NO FUN...but the brushes were QUICK AND EASY :)

Task went EZ,I have two with bad transmission and with fixing them I found out the grease in case housing was bad like wax. So I'm going to check out my third mixer and replace old grease in that one. your part scrimatics are great thanks.

Followed up by your précised video, and print copy's which helped me a lot. That's easy!

After I dropped a part of the shield into my mixer the motor screamed and I unplugged the mixer. I found out I had a broken worm gear. I then order the part and per the helpful video I did the repair and I also changed the brushes my mixer is up and running waiting for the holiday baking season thanks to Part select.com Very easy Instructions to follow I am very happy with the results. Thanks Barbara

Followed directions video on line. good directions.

i followed the instructions in video. Thank you joe