KSM120BLQWM0 KitchenAid Mixer - Instructions

The new part was too large for the replacement job, but we used the self tapping screws that came with the mixer and screwed them in from the bottom to open the holes a little more since the original screws were to short to hold the new plate. Then we replaced the screws with longer screws and that seemed to do the trick!

I had a sourdough batch get into the space where dough hook attaches and it got so stuck that nothing - not hot water baths, not pliers and screwdrivers got the dough hook released. I had to open up the mixer following partselect you tube instructions and replacing the parts. What was confusing to me at first is that my 45 year old mixer had an extra screw on top of the shaft that no longer is there for newer models. It took me longer than I am willing to admit to figure that the extra screw is not the result of me skimming the instructions - the original shaft and dough hook went to a friend who broke it attempting to disengage the two parts (the dough turned out to be a very strong form of glue!). The piece is working like new. I preferred the agitator shaft with a spring to hold the end piece tighter, but the new set up without a spring works just fine.

With the mixer being over 30 years old we believed it has going to have to be replaced. However, my husband jumped on uTube and looked at reviews for the problem. Motor was only running on high speed. Reviews said to replace the phase control board. Repair was very quick by just taking off the cover. Removing the old board and connecting the new. Mixer is working awesome once again. In such a disposable society it is great to be able to fix vs trash. Happy Baker.

The brushes are located on each side of the tilt head of the mixer. I used a screwdriver to remove the screws, removed the brushes & replaced with the new ones. Runs great again!!

Removed the rear cover to inspect the speed board. Replaced motor brushes and noticed the motor body nuts were loose and 1 was completely off. Cleaned up speed board and replaced the motor body nuts, tightened with nutdriver, adjusted speedboard governor screws and with new motor brushes worked like a charm. The very rough sounding motor noise was gone and the mixer has not operated so quietly ever.

Went to partselect, found model number, printed blow-up of mixer. Figured out disassenbly procedure. Drove out main pin removing mixer head from stand. Save pin. Drove out pin in mixer main shaft which allowed planetary head to be removed. Save pin.
Removed stainless steel bezel to expose screws for removal of bottom half of mixer body. Removed screws and carefully separated mixer halves using two screwdrivers as prybars. Care must be exercised to prevent chipping of paint on body.
Separated body. cleaned grease from gears to find actual problem. Removed broken geartooth and grease near broken part to make sure no small broken chips remained. Removed pinion shaft assembly, drove pin from gear releasing broken pinion/shaft. Save pin/
Cleaned grease from pinion shaft assembly using mineral spirits and a small brush to reveal how part could be disassembled. Ordered part immediately on-line. Part arrived 1 business day after it was ordered.
Reversed process for replacing pinion shaft. Applied fresh grease obtained from excess already in mixer, spun pinion shaft to make sure grease was properly distributed. Reinstalled pinion shaft assembly. CAREFULLY plugged in mixer and jogged motor to make sure all was free and that mixer worked. If you can repair this mixer, you should have enough sense to do this diagonistic. Keep fingers away from all moving parts, don't touch expposed electric wires. Plug in only after making sure switch is in off position. Jog using mixer switch. Make sure mechanism is free.
Complete re-assembly by following blow-up and reversing disassembly steps. It may be good to write down you disassemblly procedure if it is possible that you won't be reassembling within a day or two.

I watched the university of YouTube videos, and followed their instructions.

Dismantled the mixer, took photos, and re-assembled unit.

I took apart the mixer housing and removed all the screws. The most difficult part was the two pins that needed to be removed with a metal punch. They were in fairly tight. The mixer came apart pretty easily and it was obvious which part needed to be replaced as it was broken and missing teeth. After replacing the gear and applying new grease for smooth operation, I simply put it back together and it has worked like new ever since.

Repair is very straight forward. Remove the existing plate by removing the three phillip head screws. Use a regular screwdriver or knife to pop the plate off. (I cleaned the area while I was there but probably not necessary) Position the new plate with the screw holes lined up. Press down to pop the plate into position. Install original screws and tighten. You're done!

Removed old one and replaced with new one.

Simple fix actually. UNPLUG mixer and remove the one screw on top that holds on the back. The Phase control board sits under and behind the paper insulator and "switch" assy. Remove the 4 wires with a pair of needle nose pliers, the one screw holding it to the back of the mixer and install the new one in reverse order.

Removed three screws and lifted out old part. replaced with new part

Removed old plate, screwed in new plate and works like new! Was so happy I wouldn’t have to replace my 30 year old mixer.

I am not handy, but was able to follow this YouTube video and do this repair easily and successfully: https://www.youtube.com/watch?v=1QsgPIL9FpA

I did take the mixer apart first to verify that the worm gear was the issue, then ordered the part from you site. I received it quickly and was able to do the repair and get back to mixing in a few days!