JES831PWF001 General Electric Microwave - Instructions
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- Customer:
- Marion from Coupeville, WA
- Parts Used:
- WB27X10985
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
- Tools:
- Screw drivers
Oven Cavity Thermal Cutout Open
Remove cover-the hardest part, as I needed to buy a new set of driver bits that included the dimpled security drivers to remove three screws. GE includes schematic and troubleshooting flow chart with the unit, taped inside the cover. Required more time to look up the part on-line and order it than time used to make the repair.
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- Customer:
- Bill from Lexington Park, MD
- Parts Used:
- WB27X10985
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
- Tools:
- Screw drivers
Microwave would not turn on
I removed the cover this required a special star Apex tip witha hole in the center. $10 for a set at Lowes.Replaced the fuse and Thermal cut out at the same time. The oven woks like a charm.I would like to add that GE customer service was no help basically told me that it was a throw away unit. If they built it you can fix it.Hope this helps any DIY breathern outthere.
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- Customer:
- Mrs Barbara from Howard Beach, NY
- Parts Used:
- WB39X10003
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
broken cooking tray
Checked the make and model number of unit, went on line and it was quite easy to find the replacement part and order it. The part fit exactly as the original and I didn't need to replace the entire microwave.
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- Customer:
- Mohammad from Piscataway, NJ
- Parts Used:
- WB27X10928
- Difficulty Level:
- Easy
- Total Repair Time:
- Less than 15 mins
- Tools:
- Screw drivers
Powered Off completely
After reading reviews that there was no power what so ever and a fuse replacement will solve the problem, I tried it. Replacing the fuse is very easy (and I am not handy at all). All you have to do is remove the microwave cover from the top by removing two screws, slide the cover to the left and pulling the cover off. Then remove the grill in front of you, by removing one or two screws. The fuse is in front of you, use pliers and be firm but gentle. Replacing the fuse is easy but it did not solve my problem.
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- Customer:
- Heather from Youngsville, LA
- Parts Used:
- WB39X10003
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
Husband dropped the cooking tray
Super easy. Opened the box and put the tray in the microwave.
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- Customer:
- Michael from East China Township, MI
- Parts Used:
- WB27X10928
- Difficulty Level:
- Easy
- Total Repair Time:
- Less than 15 mins
- Tools:
- Screw drivers
All power to the microwave went out.
PartSelect had helpful repair instructions on-line which made the repair easier and faster. Unfortunately, there were other problems with the oven that immediately blew the new fuse I had just installed. It was then determined that additional repair would most likely cost almost as much as a new microwave.
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- Customer:
- Renee from Stokesdale, NC
- Parts Used:
- WB39X10003
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
Broken Cooking Tray
We were remodeling our kitchen and installing new custom Kraftmade cabinets. The microwave had to be removed to install the new cabinet above the stove, during the process of taking the microwave down we forgot to take the inside pieces out of the unit, the door popped open and the tray fell on the floor and broke. I ordered a new one, by the time the cabinets were in the tray was here and we reinstalled the microwave.
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- Customer:
- Debra from Concord, CA
- Parts Used:
- WB27X10597
- Difficulty Level:
- Easy
- Total Repair Time:
- Less than 15 mins
- Tools:
- Nutdriver, Screw drivers
Not heating
Removed the above stove microhood. Removed the side panels & the top panel. Diode located on right hand side of microwave. Removed with screwdriver & replaced new diode. It's best to get the microwave schematic online to pinpoint location of the part.
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- Customer:
- Christopher from Cathedral City, CA
- Parts Used:
- WB39X10003
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
I broke the glass plate while cleaning it.
I ordered a new plate and fit perfectly. No tools. no fuss no muss. Thanks Partselect.
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- Customer:
- Philip from Boulder, CO
- Parts Used:
- WB39X10003
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
plate broke due to excessive heating
replaced the glass tray and the part fit perfectly in place.
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- Customer:
- William from Socorro, NM
- Parts Used:
- WB27X10928
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
- Tools:
- Pliers, Screw drivers
Quit working
Just like the directions said. Very simple.
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- Customer:
- Joe from Prescott, AZ
- Parts Used:
- WB26X10024
- Difficulty Level:
- Easy
- Total Repair Time:
- Less than 15 mins
- Tools:
- Pliers, Screw drivers
turn table motor failed
1. Using wire cutters, cut out sheet metal cover over motor on oven bottom. The stamped bottom is retained by the four corners which were not cut in the stamping. 2. Remove and replace motor. 3. Replace motor cover with supplied screw. (failure symptoms: turn table vibrated before it stopped completely.)
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- Customer:
- MANUEL from ESCONDIDO, CA
- Parts Used:
- WB27X10597
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
- Tools:
- Screw drivers
diode burnt
it was a simple screw in on both ends. no soldering
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- Customer:
- Robert from The Woodlands, TX
- Parts Used:
- WB27X10985
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
- Tools:
- Screw drivers
Microwave stopped working and nothing would show on the display...completely dead. Wife had just heated two separate items, one for about 10 minutes and one for about 6 minutes. Mircowave was hot to the touch.
I googled "Microwave stopped working", and after reviewing numerous websites with suggestions, I found the response noted below at "Help Owl" which was the most straighfoward and clear explanation to trouble shoot the problem. I first tested the Thermal Cut Out (TCO) per the instructions below and that was the problem. I didn't have to test the electrical fuse. Turns out that you cannot typically use the microwave continuously for more the 12 or 13 minutes or it may overheat and the TCO will shut it down. Extremely easy to test for and fix, and the part is only $15! See Trouble Shooting steps as follows: Make sure that the unit is vented properly and that if you are using it for prolonged periods while cooking, that you turn-on the vent fan.
If there is no display / power within the unit...first check your power source where you plug the unit into the wall.
If that is good, Remove the Cabinette/Cover "Note: it has 3-Torx Anti-Tamper Screws".
Then as you face the microwave from the rear, at the left rear corner is a small circuit board with a fuse. "Check the Fuse"
If the fuse is good, Check the following:
1 - The most common component failure is the "Cabinette TCO" (Thermal Cut-Off Thermostat).
As you face the microwave from the rear...It is located under the cover, on top, on the left front corner area.
It is a Circular, Black & Silver Disc Shaped component about the size of a dime in diameter and is about 1/2" in height.
It has Two (2) Wires attached to it's spade connectors and it acts as a safety fuse.
"IF YOU PUT AN INSULATED JUMPER WIRE ACROSS THE 2 TERMINALS THE POWER SHOULD RETURN AND THE DISPLAY WILL LIGHT"
Anything other than these two items should be checked by an Authorized Service Technician as these microwaves have components thay carry "HIGH VOLTAGE SHOCK HAZZARDS"
If there is no display / power within the unit...first check your power source where you plug the unit into the wall.
If that is good, Remove the Cabinette/Cover "Note: it has 3-Torx Anti-Tamper Screws".
Then as you face the microwave from the rear, at the left rear corner is a small circuit board with a fuse. "Check the Fuse"
If the fuse is good, Check the following:
1 - The most common component failure is the "Cabinette TCO" (Thermal Cut-Off Thermostat).
As you face the microwave from the rear...It is located under the cover, on top, on the left front corner area.
It is a Circular, Black & Silver Disc Shaped component about the size of a dime in diameter and is about 1/2" in height.
It has Two (2) Wires attached to it's spade connectors and it acts as a safety fuse.
"IF YOU PUT AN INSULATED JUMPER WIRE ACROSS THE 2 TERMINALS THE POWER SHOULD RETURN AND THE DISPLAY WILL LIGHT"
Anything other than these two items should be checked by an Authorized Service Technician as these microwaves have components thay carry "HIGH VOLTAGE SHOCK HAZZARDS"
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Thank you for voting!