JVM1490BD002 General Electric Microwave - Instructions

This wasn't easy to do, it would have been better to have two people. Taking the plastic trim off the inside of the door is tough, and only gets you access to the top screw. (You need to take that trim off to remove the door, and you have to put the door back on before you put the trim back, by the way.) You have to remove the shield covering the glass in order to get to the bottom screw. I didn't think I'd be able to get that shield off, and another set of hands to help pry it up would have been helpful. All in all, it's worth doing because the part is only $40 or so, but I can't call it an easy fix. Also, since the top of the handle had broken where the plastic screw sleeve meets the handle, and the screw was still inside the sleeve, it was almost impossible to get the screw out. Needlenose pliers wouldn't do it. I finally had to use a drill to drill away at the plastic sleeve until it was almost completely gone to get the screw out.

Remove door from unit. Place on cushioned service. Carefully pry plastic frame on inside of door to expose upper screw hole for handle. To gain access to lower screw hole, the inner metal frame must be removed. First, remove screws holding metal frame to door. Now carefully pry back the plastic tabs on each side. Once tabs are freed, metal frame easily removes. Install new handle, snap metal frame back, reinsert metal screws, then resnap plastic frame into place.

The instructions were great!!! It was difficult to take the face plate off without breaking the nibs off that hold it in place. Other then that the only issue I had was removing the broken piece that was cemented in place by the years of super glue. Had to drill it out and almost drilled out the receiver plate to hold the screw/handle in place. I have to say this saved me $400 because I was just about to buy a new microwave because the broken door handle had driven me crazy over the last 3 years.

Take the pliers and place a tight grip on the broken rack bracket, twist toward front of microwave until loose, pop out and by hand insert new rack bracket, twist toward the back of microwave until fully in place. One side was slightly harder than the other taking off and replacing rack bracket.

Removed cover, diagnosed problem, ordered part from Parts Select, received part in 2 days, replaced part, tested and replaced oven into built in space.

Our GE Profile Advantium 120 Series Over-the-Range Microwave stopped working. We called GE Service. The first available appointment was two weeks after our call. The technician charged $99, gave us a form stating that the Magnetron and Diode Cable as defective and quoting an additional price of $362 to furnish and install these parts. He said that it would be another two weeks before he could do the work. Instead I ordered the parts from you and had them within two days. The parts you furnished were identical to the original parts in our unit. They arrived within two days. I installed the parts without removing the microwave from the wall. The most difficult part was inserting the magnetron mounting screws into openings in the rather tight space available. I was able to do this by using plastic pacaging tape to hold the screws onto the end of a short Phillip screw, Prior to iserting each screw I pushed it through the sticky side of a piece of packaging tape. I then folded the sticky surface over the shank of the screw. Once a screw was seated, but before it was fully tightened, I used needle nose pliers to pull off the tape. The unit now functions perfectly.

I'm writing because I have never in my life had such an easy time finding a part, ordering it, and receiving it! Your service is truly unbelievable. I still don't believe it and I experienced it. Nothing went wrong and it could not have been easier. Please don't go away.

opened the access door. It took some tugging to get the old bulb out, and is was awkward getting the prongs on the replacement bulb lined up and pushed in, but it was accomplished in about 10 minutes. You had exactly the right information on a change in the part number that was made by GE, and you shipped the correct bulb the same day I ordered it.Good job. N R Brown

This is the tray the glass cooking tray rest on and rotates the glass during cooking. The metal tray was installed upside down. The rotating glass tray was not properly installed. The oven was at a very high temp. and the weight of the utensil on the glass was not supported correctly. Result, big " pop " and broken glass tray. Note this is the second glass repaced. The first one dropped while removing it from the oven. It stuck to the bottom of the cooking dish and then fell to the floor. Pop, big breakage. Maybe you can learn from my mistakes.

bought a fuse but that didn't solve the problem. Guess I need a new microwave

I held the door open while the repair man took the black facing off and replaced the latch and reinstalled the facing I was worn out

Removed the door, removed the old choke cover (breaking all the stap catches), removed the slide door latch assembly from the spring (the most difficult task) then reassembly of the latch to spring, sliding into the grooves along the inside of the door, the installing the new choke cover (very easy with the new one) taking care not the break any of the staps. Easy enough! Another difficult task was to re-install the door to the frame. It appears that the lower "hinge" is slightly bent down to allow easy install but the door now makes a slight sweeking sound when opening and closing.

removed cover an replaced

Unpacked glass plate from cardboard box and placed atop rotating spindle inside oven - done.

Quick and easy repair. I also want to comment on the very helpful telephone assistance from your customer service rep and the very fast shipping. You are a wonderful Company to do business with