JES831W General Electric Microwave - Instructions

Removed microwave from enclosure and removed cover, hoping it was as simple as a blown fuse. Found extremely helpful diagnostic sheet thoughtfully provided by manufacturer in an envelope affixed to top of cavity. Fuse was fine, but tracing the power feed into the machine revealed that the oven cavity thermostat was open--no continuity across it, and the diagnostic sheet indicated that it was non-resettable. Verified the issue by temporarily by-passing the blown thermostat to ascertain that the front panel display got power. It took longer to get the screws for the cover and enclosure back on than it did to replace the thermostat, once I received the replacement part. Microwave works just fine now, thanks!

The old fuse is perfectly good. The new ones arrived within a day.

We purchased our Microhood oven about 4 years ago along with the extended warranty package offered thru home depot. Within one year, the problems began. Each year the secondary switch would go bad rendering the microwave useless. If you have 3 small children like we do, you tend to use it a lot. We sure take the microwave for granted.

Each time G.E. would fix the problem at no charge. Ths time - the warranty had expired and GE wanted to charge us $80.00 for service call plus parts and labor. We estimated the cost to run at least $150.00 or more.

To top it all off, GE was going to have a service tech avail for over 2 weeks. This is poor customer service and completely unaccceptable.

Because this was a recurring problem, I figured it was the same part that had being going bad since we purchased the appliance. I decided to order the part "secondary switch" myself and attempt to fix the microwave on my own.

I ordered the part last Tuesday, the part arrived last Friday. Within 10 minutes I had the microwave apart, replaced the part and had the microwave back in working order.

PartSelect saved me over $100.00.

We are very satified with PartsSelect, I would recommend them to anyone

1. turned off electricity -- unplugged the unit 2. removed 3 screws on top of top vent, removed vent screen then I located the little white cylindrical fuse and popped it out with a table knife. Then I popped in the new fuse. Replaced the vent screen and screws -- plugged in the appliance and it is working again.

The microwave had been working fine until one day when the timer counted down but the heating motor (or whatever you call it) would not come on. So the timer would count down but nothing inside would get hot. I did not know what it was for sure but decided to take it apart and look. Once I had the control panal off, I found three small wired switches inside. One of these switches appeared to have shorted out. So I searched online and found Partselect.com. I found a matching switch , ordered it (arrived in couple days), put it in, and VOILA it works! Thanks Partselect.com.

I've been fixing and taking things apart since I was a kid. I hoped that it was a bad switch in the door. Got out my test meter and check the 3 different switches. All 3 tested good, but one was a bit hit and miss. It would work if the microwave was on its side and wouldn't when it was set flat. I found the switch online and installed it. Took care of the problem.It was a whole lot cheaper than buying a new microwave. Thanks! Bill Brown, Fridley, MN

Fortunately, my brother-in-law suggested it might be the "cut out" switch. After unplugging the microwave, I opened it up and identified one of two cut outs and removed the wires from each side of the cut out. To test if that was the problem, I connected the two wires together, bypassing the cut out. When I plugged the unit back into the wall socket, the lights came back on, and i ran the microwave for a few seconds. It verified that this was the problem. I ordered the part and when it arrived, I removed it with a philips screw driver and replaced it with the new one. I replaced the screw, buttoned the unit back up, plugged it in, and saved a few hundred bucks on a replacement microwave, and as important, saved our landfills and planet a tiny but.

This did not fix my problem. I've ordered a new microwave.

First off, UNPLUG THE MICROWAVE.

The fuse is located under the plastic grill at the top of the microwave. It's held on by two screws. Once you've removed the screws and taken off the plastic grill, you go to the right side of the microwave and remove another screw that holds a small metal grill in place. Removing the small metal grill is probably the toughest part of this repair. You kind of have to rock it back and forth a bit to get it to release. Once that's off, you can get to the fuse. I removed the burnt out one with a pair of needle nose pliers. I also put a small piece of cardboard under the fuse when I did this so I didn't accidentally drop it into the innards of the microwave. I did the same thing when I replaced the new fuse. I then plugged the appliance back in and made sure it worked. Once that was confirmed, I replaced both grills.

Went to onlin source, found a couple youtube videos then went to the GE site which had a not-too-easy that find trouble shooting guide. It was extremely helpful as it described a fuse as a fix 80% of the time for touch paid failure. I really didn't believe it would b a fuse, but it was the cheapest fix, $8. I got the fuse and was surprised to fine there are two of them on this model. I took a guess and replaced the top one ( neither fuse was black or burned to indicate a failure but the top one was a bit mor greyish). put it all back together and it works fine.

Took the cabinet off the microwave and checked for a fuse. Found that it was good, then checked for the voltage path to the controls and found the cavity thermal cut out was not conducting. Using a voltage meter to check things. Unplug the microwave for several of the tests. You must know how to work with electricity to do this. Installed the new part and the microwave now works. As a hint to what had happened my wife had heated a large casserole then right after that went to heat a smaller dish. At that time the microwave was hot and did not restart.

took off upper grille and touch pad and removed the old line fuse and replaced with a new fuse ...turned on it is working fine...sources of help: UTube and GE manuel

took of cover removed switch and replaced with new one

Per the troubleshooting diagram inside the microwave oven, I discovered the one of the TCO was open (using Ohmmeter). Found my microwave oven model on PartSelect and used the diagram to select the TCO needed and placed order. Part came in three days, installed new TCO, reconnected wires and the microwave oven was back working in 10 minutes.

Took cover off, noted the two side by side switches easily visible and we hought one of these was responsible. Then son noted a third switch at the top of the plastic assembly which inserts at an odd angle. When it was inspected signs of a previous short showed up with burnt contact points. Reinserted at same odd angle as there were guide holes, closed things up and oven worked 100%. Great prompt service and great website!! We will use you again

Primary door switch was shorted and blew the fuse when the oven was plugged in. Replaced primary door interlock switch.