PT970DR2WW General Electric Microwave Oven Combo - Instructions
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- Customer:
- Kim from Cliffside Park, NJ
- Parts Used:
- WB27X10928
- Difficulty Level:
- Really Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Screw drivers
Microwave completely stopped working
Turned out the issue was easily solved by replacing a single, inexpensive fuse.
First off, UNPLUG THE MICROWAVE.
The fuse is located under the plastic grill at the top of the microwave. It's held on by two screws. Once you've removed the screws and taken off the plastic grill, you go to the right side of the microwave and remove another screw that holds a small metal grill in place. Removing the small metal grill is probably the toughest part of this repair. You kind of have to rock it back and forth a bit to get it to release. Once that's off, you can get to the fuse. I removed the burnt out one with a pair of needle nose pliers. I also put a small piece of cardboard under the fuse when I did this so I didn't accidentally drop it into the innards of the microwave. I did the same thing when I replaced the new fuse. I then plugged the appliance back in and made sure it worked. Once that was confirmed, I replaced both grills.
First off, UNPLUG THE MICROWAVE.
The fuse is located under the plastic grill at the top of the microwave. It's held on by two screws. Once you've removed the screws and taken off the plastic grill, you go to the right side of the microwave and remove another screw that holds a small metal grill in place. Removing the small metal grill is probably the toughest part of this repair. You kind of have to rock it back and forth a bit to get it to release. Once that's off, you can get to the fuse. I removed the burnt out one with a pair of needle nose pliers. I also put a small piece of cardboard under the fuse when I did this so I didn't accidentally drop it into the innards of the microwave. I did the same thing when I replaced the new fuse. I then plugged the appliance back in and made sure it worked. Once that was confirmed, I replaced both grills.
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- Customer:
- Theodore from Medical Lake, WA
- Parts Used:
- WB27X10597
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
- Tools:
- Screw drivers
Not working as far as heating or cooking
Replaced High Voltage Diode. Very carfully due to the extream danger of a electrical shock.
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- Customer:
- Ralph from Brandon, FL
- Parts Used:
- WB27X10928
- Difficulty Level:
- Easy
- Total Repair Time:
- Less than 15 mins
- Tools:
- Pliers, Screw drivers
I diagnosed the problem incorrectly: based on a previous repair.
The old fuse is perfectly good. The new ones arrived within a day.
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- Customer:
- Tim from Gilbert, AZ
- Parts Used:
- WB27X10516, WB36X10194
- Difficulty Level:
- Easy
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Screw drivers, Wrench (Adjustable), Wrench set
Microwave no longer functional. Power and fuse check good.
1. Opened door to remove glass dish and plastic rotating wheel.
2. Turned breaker "off" to appliance at main electrical panel.
3. Removed two "star" screws located on side of front control panel.
4. Removed four screws (two top and bottom) from front bezel around the wall mount microwave unit.
5. With bezel removed; removed four screws (two top and bottom) from the frame seecuring the microwave above the conventional oven directly below.
6. Using an inverted laundry basket; slide the microwave unit out approx. 14-16 inches and balance the extended weight on the inverted laundry basket. I opened the oven door and placed the laundry basket on it.....was a good fit!
7. With the side sheet metal now exposed; remove four hex nut screws (black) from unit.
8. Also, swing front control panel open; notice two sheetmetal tabs securing side panel. bend each up to help release side panel.
9. NOTE: The sheet metal enclosure is a shield for the microwave unit. It interlocks around the side cover preventing accidental removal.
10. By removing the four hex screws, you will notice two philips screws toward the rear of the unit. Remove both of these screws and the side panel should come out exposing the magnatron.
11. Uplug the magnatron and light. The light is in a white plastic cover and the magnetron is the main device in the unit. There was a schematic in my unit that helps illustrate each of the locations.
12. NOTE: There are capacitors toward the lower rear of the unit that will remain charged although power is off. Safely dscharge these capacitors or don't service this unit on your own.
13. Remove the magnatron by removing the four philips screws attaching it to the side enclosure.
14. Remove the plastic cover encasing the light by removing three philips screws.
15. NOTE: The replacement magnetron does not include the thermal sensor secured to its case. You must remove this from the old unit or buy a new one. There are two small philips screws securing this in place.
16. Reverse order to install new units.
17. NOTE: there is a gasket on the magnetron (around the hole where the rotating head projects into the cooking chamber. Ensure gasket is properly installed to prevent microwave leakage.
18. Once everything is reinstalled; place glass of water in unit to test. Set controls properly and turn on. Water should be hot per setting.
2. Turned breaker "off" to appliance at main electrical panel.
3. Removed two "star" screws located on side of front control panel.
4. Removed four screws (two top and bottom) from front bezel around the wall mount microwave unit.
5. With bezel removed; removed four screws (two top and bottom) from the frame seecuring the microwave above the conventional oven directly below.
6. Using an inverted laundry basket; slide the microwave unit out approx. 14-16 inches and balance the extended weight on the inverted laundry basket. I opened the oven door and placed the laundry basket on it.....was a good fit!
7. With the side sheet metal now exposed; remove four hex nut screws (black) from unit.
8. Also, swing front control panel open; notice two sheetmetal tabs securing side panel. bend each up to help release side panel.
9. NOTE: The sheet metal enclosure is a shield for the microwave unit. It interlocks around the side cover preventing accidental removal.
10. By removing the four hex screws, you will notice two philips screws toward the rear of the unit. Remove both of these screws and the side panel should come out exposing the magnatron.
11. Uplug the magnatron and light. The light is in a white plastic cover and the magnetron is the main device in the unit. There was a schematic in my unit that helps illustrate each of the locations.
12. NOTE: There are capacitors toward the lower rear of the unit that will remain charged although power is off. Safely dscharge these capacitors or don't service this unit on your own.
13. Remove the magnatron by removing the four philips screws attaching it to the side enclosure.
14. Remove the plastic cover encasing the light by removing three philips screws.
15. NOTE: The replacement magnetron does not include the thermal sensor secured to its case. You must remove this from the old unit or buy a new one. There are two small philips screws securing this in place.
16. Reverse order to install new units.
17. NOTE: there is a gasket on the magnetron (around the hole where the rotating head projects into the cooking chamber. Ensure gasket is properly installed to prevent microwave leakage.
18. Once everything is reinstalled; place glass of water in unit to test. Set controls properly and turn on. Water should be hot per setting.
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- Customer:
- Carolyn from ARMONK, NY
- Parts Used:
- WB27X10928
- Difficulty Level:
- Easy
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Screw drivers
appliance stopped working -- no readout on screen
1. turned off electricity -- unplugged the unit 2. removed 3 screws on top of top vent, removed vent screen then I located the little white cylindrical fuse and popped it out with a table knife. Then I popped in the new fuse. Replaced the vent screen and screws -- plugged in the appliance and it is working again.
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- Customer:
- Jack from Okmulgee, OK
- Parts Used:
- WB08T10002
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
- Tools:
- Screw drivers
Oven Lamp Holder Burned
removed two phillips screws. Unplugged electrical connections replaced unit from PartSelect. They sent holder cover and new bulb (surprise). Great store with great directions.
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- Customer:
- robert from fort lauderdale, FL
- Parts Used:
- WB06T10012
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
Base of guide roller was cracked so turntable would not turn
Removed the glass tray, pulled out the old guide roller and installed the new one. returned tray. could not have been much easier. part arrived fast and was cheaper than other web sites.
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- Customer:
- Katherine from WILLIAMSTOWN, NJ
- Parts Used:
- WB27X10928
- Difficulty Level:
- Very Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Pliers, Screw drivers
Suddenly had no heat. All else worked fine. A deep odd hum sound.
This did not fix my problem. I've ordered a new microwave.
First off, UNPLUG THE MICROWAVE.
The fuse is located under the plastic grill at the top of the microwave. It's held on by two screws. Once you've removed the screws and taken off the plastic grill, you go to the right side of the microwave and remove another screw that holds a small metal grill in place. Removing the small metal grill is probably the toughest part of this repair. You kind of have to rock it back and forth a bit to get it to release. Once that's off, you can get to the fuse. I removed the burnt out one with a pair of needle nose pliers. I also put a small piece of cardboard under the fuse when I did this so I didn't accidentally drop it into the innards of the microwave. I did the same thing when I replaced the new fuse. I then plugged the appliance back in and made sure it worked. Once that was confirmed, I replaced both grills.
First off, UNPLUG THE MICROWAVE.
The fuse is located under the plastic grill at the top of the microwave. It's held on by two screws. Once you've removed the screws and taken off the plastic grill, you go to the right side of the microwave and remove another screw that holds a small metal grill in place. Removing the small metal grill is probably the toughest part of this repair. You kind of have to rock it back and forth a bit to get it to release. Once that's off, you can get to the fuse. I removed the burnt out one with a pair of needle nose pliers. I also put a small piece of cardboard under the fuse when I did this so I didn't accidentally drop it into the innards of the microwave. I did the same thing when I replaced the new fuse. I then plugged the appliance back in and made sure it worked. Once that was confirmed, I replaced both grills.
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- Customer:
- charles from SARASOTA, FL
- Parts Used:
- WB27X10928
- Difficulty Level:
- Easy
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Screw drivers
Touch pad failed to respond to any programming effort
Went to onlin source, found a couple youtube videos then went to the GE site which had a not-too-easy that find trouble shooting guide. It was extremely helpful as it described a fuse as a fix 80% of the time for touch paid failure. I really didn't believe it would b a fuse, but it was the cheapest fix, $8. I got the fuse and was surprised to fine there are two of them on this model. I took a guess and replaced the top one ( neither fuse was black or burned to indicate a failure but the top one was a bit mor greyish). put it all back together and it works fine.
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- Customer:
- John from OWOSSO, MI
- Parts Used:
- WB27X10928
- Difficulty Level:
- Easy
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Pliers, Screw drivers
microwave stopped working
took off upper grille and touch pad and removed the old line fuse and replaced with a new fuse ...turned on it is working fine...sources of help: UTube and GE manuel
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- Customer:
- Leo from TWIN FALLS, ID
- Parts Used:
- 40A15
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
- Tools:
- Nutdriver
Interior light needed replaced
Unplugged the appliance for safety. Removed two 1/4" screws that held the assembly in place. Carefully removed the wire guard that retains the glass shield. Unscrewed old light bulb and replaced with new part. Reversed the steps after cleaning glass cover.
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- Customer:
- Micheal from SHEPHERDSVLLE, KY
- Parts Used:
- WB56T10105
- Difficulty Level:
- Really Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Nutdriver, Screw drivers
Inner oven door glass broke
Pull the old one put in the new one ... took about 20 minutes
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- Customer:
- hazel from Martinsburg, WV
- Parts Used:
- WB06T10012
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
Carousel would not turn
Popped broken assembly off, slid new on onto shaft. Took more time to open the box than to fix the microwave.
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- Customer:
- Frank from VIPER, KY
- Parts Used:
- WB27X10928
- Difficulty Level:
- Very Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Screw drivers
Blown fuse in microwave
One small Phillips screwdriver and one fuse puller (I used cord). Unplug unit. Remove the two screws on the vent face plate. Remove the one screw on the panel assembly. Gently let hang. Pull the fuse located on the upper left wall. Replace fuse. Reassemble.
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- Customer:
- Ronie from BRIARWOOD, NY
- Parts Used:
- WB27X10928
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
- Tools:
- Screw drivers
Microwave does not have power at all, though outlet has power
unplugged power cable / unhooked front vent / unscrew the monitor panel / slide up to dislodge / take the fuse out and put in the new one in / fuse is located right in front of monitor panel once its open might be covered by wirings / you can unpin the cables from the panel to make it easier for you just make sure to put it back properly or you can have somebody hold the panel for you. Installing the fuse is easy waiting for the parts is crazy......
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