KDTM354DSS0 KitchenAid Dishwasher - Instructions

Make sure you have everything you need before you start. The upper rack adjuster broke when the left track failed and needed to be replaced. Although only the left side track failed, the right side would have soon enough.

This repair was fairly simple. First, toggle the circuit breaker off and turn off the water supply under the sink. Remove gray plastic covers to expose and remove Phillips head screws on each side of inner door frame then remove plastic kick plate before sliding the dishwasher out roughly 20”. The insulation needs to be folded back (tab release back bottom corner) to expose the four rack fasteners on each side. A small socket bit (I used a slow speed hand drill) makes quick work of removing old tracks but make sure one hand is inside on the track to catch what’s left of it. Replace both tracks (the second will fail) arrow pointing up using the fasteners you removed. Reset the insulation and make sure water, drain and electrical connectors are all in good order before sliding dishwasher back and fastening side frame screws to adjoining cabinets (tip: use painter’s tape or similar to keep screw head connected to screwdriver). Replace plastic caps and the kick plate. I had to replace the upper rack adjuster before reinstalling the upper rack on the new tracks. Check the bottom filter and reservoir for any plastic bits or ball bearings and remove them before turning power and water back on. Enjoy not having to hand wash dishes again. For me, about 40 minutes.

I found instructions on line when I goggled my dishwasher name and model number with the words noisy door. There were three or four good suggestions at a couple of the sites I visited. I tried applying vasoline, then silicone to the rope where it travels through the plastic guides but that just cut the sound down about 50%. My dishwasher has plastic guides that look like rollers but they don't turn, they are fixed in place. The ropes squeak as the pass over the guides. The replacement part kit has plastic guides that turn like wheels now so the rope does not drag over them and squeak. This repair could be done by me in 20 minutes or less every time now that I know what I am doing.

I removed the black bottom metal cover then turned the nuts on the adjusting (leveling) bolts to lower the front end of the dishwasher so I could pull it out of the cabinet. Once I lowered is as low as it would go I opened the door and pushed down on it which tilts the dishwasher down and you pull out on it and the top lip clears the cabinet. If your dishwasher just pulls out the first time you try these steps may not be necessary.
Once the dishwasher is out the guides and rope are down at the bottom in the front by the door. It's obvious what to do to replace them.

1.Check the lines for any obstruction. Gunk can easily build up. I have used the dishwasher for approx. 10 years. I do rinse/scrap dishes prior to loading.
2. Drain all remaining water.
3. Unplug the dishwasher.
4. Grab a towel and proper screw driver. Unscrew the bottom protective plate. Remove the insulation plate.
5. The drain pump is located to the bottom left. Have your towel under it. Unplug it gently. Turn counter clockwise to remove.
6. Install the new drain pump (reverse order)
7. Return the insulation plate. Screw back the bottom protective plate.
8. Plug in

The repair was really easy. First disconnected electricity staring with fuses and removing wires from dishwasher, then disconnected drain hose and water hose. Pulled it out and removed pump turning clockwise no need for tools and same way installed new one. Very easy

This was tricky, not so much the difficulty of the repair so much as finding the right instructions. There weren’t any on your website. YouTube videos were all over the place in terms of specific set ups. Eventually I found the right one. This would have been very easy and would have taken less than 15 minutes if I had the right instructions from the start. Most of my time was taken with searching for instructions.

simple...a female did it!! Dealing with PartSelect was so easy...your was the only web site that made it super easy to find my part. Placed order and paid for it...part arrived the next day!! Sent web site link to hubby too. When we need parts again for any applicance in our home, we will check your site out first!!

removed old gasket, installed new.
No Leaks!!
Saved the cost of a new dishwashers

My husband called Part Select and described the problem. After we sent a couple of photos to the technician, she determined the part that we needed...a top rack assembly unit...and it arrived within a few days.
I watched the video that Part Select provided and it made the job so much easier than if the new part had been sent with a booklet of diagrams and written instructions. The video showed exactly how to dismantle the old part and then install the new part. It was also helpful to compare the part I was working with to the same part on the other side of the rack so that I knew for sure that I had it positioned correctly.
The part and shipping cost about $70. It would have cost more than 3 times as much if I had to call a repairman.

Snapped the old one off and snapped the new one on.

I watched the YouTube video I found in the link provided but PartSelect and followed the steps shown in the video. I replaced the two broken rack adjusters in about 20 minutes. I especially like the fact that PartSelect helped with the link provided in the email that acknowledged the part order. A great customer service. I’ve passed this fact on to my other friends who routinely DIY repair projects.

You need to pull the unit out to get access to the spring connected to the rear leg frame. Use the everything in the kit. The rollers are upgraded and will guid the cable better.

Purchase 4 roller wheel assemblies and installed them with only a screw driver to open the tangs. quick and easy and rack rolls smoothly inside the dishwasher. Rather expensive $58 per roller assembly and hopefully these last the lifetime of the dishwasher.

Watched the video, it went as advertised. Easy repair and the noise is gone.

A Mouse friend had seen fit to chew through the original drain line. I used my Model Number, and was able to order the correct part . It arrived the next day. The job itself is fairly straight forward. You will need to access the rear of the machine. This may include shutting off, and disconnecting the water supply line. (Adjustable wrench). Mine is under the sink, on the "Hot" side. You may also need to un-plug the unit. (recommended) . A pair of (Pliers) will be needed for the spring clamp.

Following a utube video made it easy. Removed the outer cover of the door to expose latch. Two screws remove the latch, pay attention to how it was positioned and put the new one on and then replace the panel. But first turn off the electricity to the unit at the fuse box.