DW960UQW Jenn-Air Dishwasher - Instructions

snapped on new roller and job done

1. I removed the covers below the door and watched during a wash cycle to see where the water was leaking. There was a small pinhole on the rubber connector at the end of what turned out to be the "top shower hose". I was hoping I could just replace that rubber connector, but apparently it is permanantly attached to the entire "top shower hose" assembly.
2. To remove the top shower hose I first turned of the circuit breaker to the dishwasher.
3. I needed to slide the dishwasher about half way out of the cabinet, requiring removal of two screws at the top of the dishwasher attaching it to the counter.
4. I also had to turn off the water and disconnect the water supply hose (at supply valve, not inside the washer) because it had no slack to allow the dishwasher to slide out of the cabinet.
5. I removed the hose clamp at the bottom of the dishwasher.
6. I removed the top dish rack (there are clips on the ends of the rails that can be opened to allow the rack to come out).
7. I popped off the upper washer arm by fiddling with the clip mechanism. Then I removed the threaded "nut" holding the hose in place.
8. As others mentioned, it is good to remember to save and re-use the hose clamp and rubber washer.
9. Removed the old hose.
10. Ordered new hose, waited for delivery. Kids washed dishes by hand for a few days.
11. Installed the new hose. Replaced the rubber washer at the top end and fastened with the "nut." Replaced the washer arm and top dish rack.
12. Connected the bottom end of hose, re-using the hose clamp.
13. Positioned dishwasher back under cabinet and replaced screws.
14. Re-connected the water supply hose.
15. Turned circuit breaker back on.
16. Began using dishwasher again. Observed a few wash cycles to ensure no leaks.
17. Re-attached the covers below the door.
18. Done.

first i removed the 2 holding screws fron the underside of the counter then oulled the dishwasher out about a foot. i then removed the side panel that hold the front plate in plase on the right, below this were the screws that held the door hinge assembly on the right. i then proceeded to remove those bolts. and replaced with the new one. replacing the spring and the linkage came next no tools required. i have to say that the diagram when i ordered helped emensly. i am a 45 yr old woman and fixed it by nyself thanks to your ordering diagrams. life is good!!

1. Turned power to the unit off.
2. Used a star bit to remove the 7 screws holding the door panel in place.
3. Handed each to my 2 year-old grand daughter.
4. Removed a 1" switch metal retaining plate and a black plastic cover. Removed one screw holding the switch in place.
5. Gently lifted out the old switch and compared it to the replacement switch.
6. Inserted the two black connectors into the new switch.
7. Removed each of the four wires connected to the old switch and connected each, in-turn, to the new switch. Removed the exterior black handle from the old switch and snapped it into place on the new switch.
8. Put the switch into place, reinstalled the black plastic housing cover and long 1" metal switch retaining panel.
9. Set the door cover in place and let the 2 year-old screw in the 7 retaining screws.
10. Don't have to listen to the wife complain about the dishwasher anymore.

removed the door gasket by just pulling it out and pushing the new one in its place. very easy, took five minutes at most. Then removed the 7 screws holding the inside of the door in place, removed the dispenser assembly, held by two drive screws and replaced the dispenser door latch grommet. Finally, removed the insulation foam gasket. Had to scrape the old adhesive from the door as the old a\gasket had disintegrated. This took the most time. Then just pressed the new foam gasket in place. Reading the comments from others was a big help. Don't think I would have replaced the dispenser grommet had I not been warned about it. I'm sure it was part of the problem. All is well now, no leaks.

First, removed end cap in steel sliding upper rail, second, removed broken roller, third, attached new roller, you can look at other rollers to see how it goes on, fourth, feed new roller into track, replace end cap. Takes less than 10 min, saved 85. 00 Bucks.

Took off old part. Modified new roller w'knife. Found a nut and bolt in scrap pile. Attached.

This ended up to be a (2) phase project. The first repair was to replace the door seal and inner door foam. Thanks to earlier online comments this part was really easy, but we still had a small leak. When I had removed the interior face of the door panel to replace the inner door foam, I had noticed the insulation was wet and deducted that the 'soap cup door latch gasket' was the real culprit so I had to place a second order (Phase 2). The order came quickly and in time for next Saturdays to to list. My advice is to replace all 4 items at the same time and save on mailing cost and repair time; reservoir O-ring, soap cup door latch gasket, inner foam gasket and door gasket. net repair time, about an hour start to finish.
Don and Rosie
Rochester, NY

The initial repair was more involved due to figuring out how to get at the problem. A foam sealer strip located at the bottom of the inner door had lost it's seal. I first sent off for one and it was of relatively thin material. It was carefully installed but still leaked. I ordered another one from Part Select and it had thicker foam. It was installed right over the previously installed strip and made a tight seal. (knock on wood)

The wax motor seemed to work.
At first I thought something was broken and I tried to figure out the "theory of operation" Working the actuator of the wax motor, I COULD NOT GE THE LATCH TO MOVE THE WAY I THOUGHT IT SHOULD. I ASSUMED EITHER IT WAS BROKEN IN SOME WAY I COULD NOT DETECT OR THERE WAS A FLAW IN ITS DESIGN!

It took a long time to figure out the latch would not be worked open unless it was actually holding the lid- this positions the latch at "half mast" and allows the mechanism to "pick it up from there" and open the rest of the way. So once I figured that out, I concluded the failure was really just worn out parts that were out of tolerance for how this "half mast" position and opening was supposed to work. So I ordered all fresh pieces just to be sure, assembled it (very easy) and put it in (easy). It all works fine now.

First I called a repairman. He saw it was a certain model Maytag and would not fix it. It washed, but would not drain, so rather than buy another I took about an hour to carefully remove the washer and the motor / bowl unit from the body. Then it was easy to see what was wrong. The problem was a broken lifter arm in the bottom of the bowl. This caused the drain solenoid piston to "travel" too far and actually dislodge from the solenoid during use. You have to remove the lower spray arm, drain grate and then the lifter is a little black plastic "arm" on a metal rod that is actuated by the solenoid under the washer. The lifter fits over the rod and is held with a snap ring. Re-assembly was easy.

Whoever manufactures this part, hope they read this and strenthen this part. The very thin legs break very easily.

I removed the threaded broken-off part from the extension thing. The spay arm came off, since nothing was holding it on any more. I pried the cover off below that - 4 tangs.
Then I used needle nose pliers to unto the strange pointed nut that holds the spray arm support in place. Then removed the borken support, replaced with the new and reassembled in the reverse order of disassembly. Really pretty easy.

We were happy to find the basket we needed listed on your website, even after we could not find it on the Maytag site. It was perfect. I can't believe we lasted almost 2 years with the broken basket we had.

I simply ordered new rack assembly for the upper and lower rack units. Removed the old racks and slid in the new ones. I gotta say, Part Select saved me $50 for these racks compared to everywhere else I looked and called.

Thank you Part Select !!!

After performing some maintenance to get the water flowing properly through the system (that's another story) the door was leaking very badly during any test run of the dishwasher.

We thought it was the gasket because the old one was calcified and dried out from years of harder water.

We ordered the new one and in minutes after receiving the new gasket we had a firm seal and our dishwasher was back in action.