62942979790 Kenmore Cooktop - Instructions
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- Customer:
- Todd from STATE COLLEGE, PA
- Parts Used:
- W10823709
- Difficulty Level:
- A Bit Difficult
- Total Repair Time:
- 1- 2 hours
- Tools:
- Nutdriver, Pliers
Inner Element Would Not Heat
I did not mark wires with their associated numbered connections on the old burner but I did take pictures prior to removing the old burner. This slightly complicated finding the right connections for the wires on the new burner but the photos taken were invaluable in doing so. The placement of burner connections between new and old was different. Additionally, there were 2 connections on new and old that were not numbered. These turned out to be the power to the inner and outer coils and their connections were determined by examining the burners and connecting accordingly. Also, not mentioned in the instructions was a light on the new burner that the old burner did not have. I removed the light and the wire connecting it to the burner and connected the freed new burner connector based on the old/new burner connection numbering. Despite my lack of confidence that I correctly installed the burner, it worked on the first try and I am very happy to have it fully functional again.
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- Customer:
- Betty G from MOSCOW, ID
- Parts Used:
- W10823709
- Difficulty Level:
- A Bit Difficult
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Nutdriver, Pliers, Screw drivers
Large element on stove top burned out
The replacement unit was a substitute part. Wiring slightly different. Instructions bare minimum. Follow instructions and it does work. No instructions as to how to remove the stove top. Been there before so sort of knew how. Nothing in the Jenn Air manual for stove top removal. The control panel has to be removed, two screws on each side and four hex screws on bottom, this allows for the disconnect of wiring for the top.
Remove the two trim pieces one on each side. One screw at top and one at bottom. The trim piece will move towards the rear and come off. Two screws on each side and two in the back will release the top. Remove top and lay on padded surface. You are ready to replace unit.
Remove the two trim pieces one on each side. One screw at top and one at bottom. The trim piece will move towards the rear and come off. Two screws on each side and two in the back will release the top. Remove top and lay on padded surface. You are ready to replace unit.
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- Customer:
- Yi from WOBURN, MA
- Parts Used:
- W10823709
- Difficulty Level:
- A Bit Difficult
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Screw drivers, Socket set
Dual radiant broken
My genius scientist husband responsible all electric string connections, I responsible buy right parts and all support work, we worked as a team and fix the problems:) :)
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- Customer:
- Candi from COLUMBIA STA, OH
- Parts Used:
- W10823709
- Difficulty Level:
- Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Screw drivers
center of duel element burner was not working
replaced burner by following the wiring from the photo we took. worked god except was cooking to hot and would not cycle. went to use my smaller burner in the back on the same side and the center of the double came on. so we watched another video looked at what we did wrong with the wiring. here we wired the burner slightly wrong we did not follow the numbering. this time followed the numbering and all is good. burner is working good and cycling.
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- Customer:
- Jack A from Biloxi, MS
- Parts Used:
- W10823707
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
- Tools:
- Socket set
front burner would not heat
simply took off smooth surface top flipped it upsde down on a towel. unbolted the entire burner assembly. matched connections with the new burner with limit switch. replaced smooth surface top plugged it in. no problems. extremely easy fix no repair charges.
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- Customer:
- Daniel from IONE, CA
- Parts Used:
- W10823709
- Difficulty Level:
- Very Difficult
- Total Repair Time:
- More than 2 hours
Burner out
I didn't repair anything because you sent me the wrong part! I submitted a claim to return it and it's been a week, and I have heard nothing from you. Horrible customer service, I'll be calling today.
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- Customer:
- Dennis from AIKEN, SC
- Parts Used:
- W10823704
- Difficulty Level:
- Very Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Nutdriver
Element burn out. Would not heat
Turn Circuit breaker off.Open the Oven door removed the 2 screws to the top surface. Disconnect the wire harness mark and remove the wires from the Old Element, removed the screws holding the element to top surface, Remove element replace with new element. Install wires, install screws, reconnect wire harness reposition surface. Reinstall screws and turn Circuit breaker power back on. Done and Done
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- Customer:
- Seth from Old Orchard Beach, ME
- Parts Used:
- W10823704
- Difficulty Level:
- Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Nutdriver
Replaced Burned-out Cooktop Element
Exact fit, but read the instructions! Male connectors on element are labeled 1A 1B 2A 2C, very faintly etched in the ceramic. Even though the old and new elements look the same (and I took photos to aid installation), the connector locations are different -- 1A on the old element is where 2B on the new one is, etc. Used included extension wire for one that would not reach with the new configuration and everything works perfectly.
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- Customer:
- Freddie L from HOLT, MO
- Parts Used:
- W10823709
- Difficulty Level:
- Very Easy
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Nutdriver, Screw drivers
wright frount dual burner did not work
number to get the correct part was problem. item number was a whirlpool number. all other soureces i could not get the part. part selec t was able to come up the whirlpool item number. when i received the correct part it did not take long repair the problem. thank you for all your help.
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- Customer:
- REX from VIRGINIA BEACH, VA
- Parts Used:
- W10823704
- Difficulty Level:
- A Bit Difficult
- Total Repair Time:
- 1- 2 hours
- Tools:
- Screw drivers
Small burner on glass top stove stopped working.
First, the diagram on your website said remove two screws. The diagram looked like they were on the back of the stove on each side. On my stove there were three screws that were visible under the front lip upon opening the oven door. I removed the top, which comes completely off and set it aside. Be careful when removing the top. Don't drag it out, otherwise you'll tear up the asbestos around the other burners. Two people would be better for the inexperienced people. The new elements have been redesigned, so the diagram doesn't fit what you are looking at. Plus, the diagram on paper is looking underneath the element when you are looking down on the top of the element. I removed one wire and put it in the same spot on the new. Turned out it was not the element that was bad. It was a loose wire in the inside of the control panel.
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- Customer:
- John from Maple Valley, WA
- Parts Used:
- W10823704
- Difficulty Level:
- Easy
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Pliers, Screw drivers
Right rear burner under glass no longer would heat
Turned off power to cooktop and double checked
Lifted up entire cooktop and rested it on two pieces of wood that spanned gap underneath
Removed screws from around edges to free the metal framework that holds the cooktop in place-- this requires spinning the cooktop a bit to get access to the back.
Lifted metal framework off
Lifted glass from cooktop off
Checked configuration of power plug ins against new part and noted where they should go. There was a slight difference of how plugs were arranged, but it was easy to logic out.
Removed old burner unit and plugged in new one. Ensure that nothing was touching contacts.
Replaced the glass top onto cooktop
Put metal frame back in place and screwed in
Lifted entire cooktop, removed boards, and lowered back into place
Lifted up entire cooktop and rested it on two pieces of wood that spanned gap underneath
Removed screws from around edges to free the metal framework that holds the cooktop in place-- this requires spinning the cooktop a bit to get access to the back.
Lifted metal framework off
Lifted glass from cooktop off
Checked configuration of power plug ins against new part and noted where they should go. There was a slight difference of how plugs were arranged, but it was easy to logic out.
Removed old burner unit and plugged in new one. Ensure that nothing was touching contacts.
Replaced the glass top onto cooktop
Put metal frame back in place and screwed in
Lifted entire cooktop, removed boards, and lowered back into place
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- Customer:
- David from Mary Esther, FL
- Parts Used:
- W10823704
- Difficulty Level:
- Easy
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Nutdriver, Screw drivers
element or temperature sensor failed: not working
Removed unit from counter, removed 14 screws holding glass top to frame, removed ceramic element, swapped over mounting brackets to new element, checked wireing as per instruction sheet (direct replacement) connected wires, re-installed glass top to frame and placed back into counter. ops check good.
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- Customer:
- John from San Antonio, TX
- Parts Used:
- W11088181
- Difficulty Level:
- A Bit Difficult
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Nutdriver, Screw drivers, Socket set
Surface Burner Short
Removed the cook top from the counter. Removed the switch housing and then the switch. Found a match and ordered. Part came in 2 business days. Once I put together the housing and connected the wire housing the burner worked perfect. The downdraft fan remained on. Placed a call to Jenn Air service and was asked to disconnect the fan switch. There must be some memory in the solid state portion of the switch. After a few mins I replaced the fan switch and hooked up the wiring. All worked fine.
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- Customer:
- Anthony from Louisville, KY
- Parts Used:
- W10823704
- Difficulty Level:
- Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Screw drivers
Hotplate not working
Removed two screws holding cooktop to oven. Unlike the video, the cooktop was not detachable as the wires were hard-wired to the range, so I had to prop the top up with a 6" block of wood and was working upside down. I replaced the element and everything worked just fine.
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- Customer:
- Eddie from Loyall, KY
- Parts Used:
- W11088181
- Difficulty Level:
- Really Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Screw drivers
Water boiled over burnt out switch
Knocked breaker removed stove top from iland removed a dozen screws replaced switch put screws back in installed top back in iland put breaker back in worked purfect.
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