The drive hub connects the basket of your washer to the transmission shaft, which in turn allows the basket to spin. If your washer will not agitate, spins slowly, or is excessively noisy, it may requ...
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The washer drive pulley kit is also known as a replacement clutch assembly, or a cam kit. The drive pulley is found at the bottom of your washing machine, mounted to the drive shaft. Common symptoms i...
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The drive belt works with the pulley in your washer in order to spin the tub. If you notice a burning rubber smell, your washer has become excessively noisy, or it will not spin, it could indicate an ...
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This is a multi-use screw and can be used on a variety of appliances. The measurements of the screw are: 8/18 x 3/8. *Please note: the screw is sold individually. Refer to the manual provided by the m...
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This is a genuine OEM door lock assembly for a top load washing machine. This part is also known as a door switch, and it is used to communicate whether the door to the washer is opened or closed. If ...
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This suspension rod kit is a genuine OEM replacement kit that is compatible with various models of washing machine. The kit is responsible for supporting the inner tub of the washing machine and absor...
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This 18 ml bottle of white appliance touch-up paint is used to cover scratches or marks on your appliance. The white touch-up paint can be used on refrigerators, microwaves, ranges, clothes dryers, an...
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If your washer is leaking, will not fill with water, or will not stop filling, there may be an issue with your water inlet valve. This part is used to control the flow of hot and cold water into the w...
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This gray and white washer lid bumper contains a rubber bottom and is sold individually.
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Questions and Answers
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15 questions answered by our experts.
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David
August 13, 2022
Washer not draining completely sounds like grinding when trying to shift gears no hi speed spin clothes wet when cycle finished when machine was spinning drum banging on side of washer
For model number WTW5000DW1
Hello David, thank you for your question. It could be one of three things. First the Washplate PS10064549. Next, the Drive Hub Kit PS6012095 and finally, the Gearcase PS16220911. Good luck with your repair. We have two videos for you to access. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you.
Hello Lorie, Thank you for your inquiry. We have researched the model you have provided and we would recommend checking the following parts to fix your issue: the lid lock assembly, the water inlet valve, the shift actuator, the drive motor, and the capacitor. You can test the parts with a multimeter. We hope this helps and if you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!
Hello Paul, thank you for your inquiry. Based on our understanding of the issue, we would suggest checking the control board, part number FIX12114296, to solve the problem. We hope this helps!
The machine is cycling through the modes from sensing to wash to rinse, etc. Very slowly the door locks much later in the cycles and it doesn't complete the spin cycle thoroughly.
For model number WTW5000DW1
Hello David, Thank you for the question. This is normally an indication the Washing Machine Door Lock Assembly is faulty and may need to be replaced. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!
What is wrong with the drum, it won't turn at all, not even by hand?
For model number WTW5000DW1
Hi Anthony,
Thank you for your question. If your washer will not agitate, there are some parts that you will need to check to see which one is causing the issue. You will need to check the drive hub kit, the washer drive pulley, the washplate and the drive belt. We have included a link that you may reference on how to check these parts and some other parts as well. Once you have determined the part you need, please feel free to call customer service. We are open 7 days a week and anyone will be happy to assist you. We look forward to hearing from you!
Well, first investigated and found loose nut on drive clutch. First take off the two screws with nut drive then cover off using a screwdriver blade to snap off the cover. Then socket ratchet to take off the nut on drive clutch. take off belt by slowly rotating the drive gear. two screws that hold the electronics to the upper drive clutch
... Read moreand put aside, so you can snap off the cover for drive clutch on upper part with screwdriver and off the parts come and install whole unit back as took it apart. Line up the new upper clutch so that is position as was before. (Using parts diagram helps a lot as www. partsselect.com has for you or Maytag.com.) Then put the electronic part board back on and the gear and nut. Make sure it is tight by several attempts to make sure it's snugged up good and then slowly roll belt back on the pulley and motor drive. Put your cover guard back on with two screws and done.
ordered hub and it shipped quickly. I was able to put the hub in place and screw the screws in. you want to tighten them down slowly and go around to each screw tightening a little at a time so you don't break the hub. as you tighten the screws down the hub slides down flush. its impossible to just push the hub on with your hand. Buttoned
... Read more it back up and got caught up on laundry. good day when the washer is fixed.
