WTW5000DW0 Whirlpool Washer - Instructions

Took the top off an then the tub top an installed the spring suspenders . If you dont take the tub top off it will be very difficult to install .

slipped the new drain hose on and with locking plyers slipped the wire clap in place after three trys

Force the thin nylon strap around and down into the perimeter of the agitator. Draw it snug to the center. The strap must be long enough to make a complete loop up to the top of the tub. Insert a fairly stout wooden stick through the loop so that an upward prying motion of the stick applies a vertical force on the agitator. While the force is applied pound on the lower part of the agitator so that it will break it free from the motor's axel. Of course remove the center bolt first after removing the small hub cover.
Applying liquids to the connection did not help. Just a steady upward force and a few rubber hammer blows to the lower part of the agitator di the trick.

I watched the repair video on Partselect, it was very informative. In the video the agitator lifted right out easily, I was not so lucky. It took me and another gentleman about 4 hours to get the thing out. I watched other videos on ideas to remove, still no luck. Finally I cut the strap off of a carry all bag and was able to get it in around the agitator and slide it under it. After getting it under the agitator we were able to pull up on it and get it loose.
The rest of the repair was simple, cleaned everything, installed new part, and now washing machine is working like new again.

I checked on-line to diagnose the problem, then I researched the parts needed to fix it. I also researched and watched a video on YouTube. Once I removed one of the old suspension rods I simply used the hooked end to grab the hooked end of the new rod and used a vice grip to pull it into place.

I had taken the time to watch videos of this repair so when the switch arrived I knew what I had to do. Removing the screws to get the back cover off was simple as was installing the switch. No tricks here just watch the videos and your all set to do the job

I watched the video and did exactly what they said to do. It was really easy. The key to the success was in the parts that were mailed to me it had a separate piece of paper telling you to "reset" the washer after doing the repair. I missed this when I watched the video. That was a critical part of the repair which required no tools to accomplish.
I have done 6 loads of wash and the washer has not made any crazy noises and hasn't moved!

First I found and reviewed videos on line to do the repair for my machine and when I actually did it the videos made it simple to do. Always look for videos of the installation for your machine or appliance and the job will go easy

When to PartSelect Web site, used their trouble shooting guide, Used their advice, which was to replace the actuator. bought and installed the actuator which took around 20 minutes or so. washer started working fine after replacing. Thanks to the website I save a lot of money. Thanks PartSelect

Research showed it was the transmission and the actuator . Parts were super easy to install and it solved the issue 100%

PS - I put some light lithium grease on the transmission and it’s quieter than it was when new

I put the dial to drain and and pressed the pause button for 3 seconds and it drained.
Unplugged the washer from the electrical outlet .
Shut the hot and cold water off. Disconnected and drained them.
Placed the washer on a soft mat on front side exposing the back and bottom of the machine.
Unscrew the metal cover with Philips head screw driver.
Disconnect the drain hose to a bucket or small dish tub .
Remove the belt cover with 5/8 ratchet or wrench.
Using a ratchet or wrench remove the one bolt holding the clutch in place .
Remove the two Philips head screws from the shift mechanism ( looks like clock timer,my memory is failing me right now sorry! ) .
Pull down on bottom gear after removing nut.
Push in and pull down with a flat head screwdriver on the tabs holding the collar in place above the top gear .The collar and gear and spring should come apart.
Install new parts in the same order . Reassemble make sure to use Locktite 242 on the bottom nut holding the gear.
Install belt , belt guard , cover drain hose . Stand machine back up , reconnect all hoses tightly plug machine into electrical outlet and start. Put a smile on your face because you did a great job and saved yourself some money!

Found common diagnosis and instructions on internet. It is not difficult to replace.
Unfortunately, this new latch assembly did not fix the problem.

Watched a video

Followed detailed instructions which were supplied with the parts. It was easy and my machine is working great with no issues. Also I just didn’t get the main drive pulley, all new parts came for the bottom end, great service and excellent parts.

I knew the hub was probably the issue. I also knew it could be difficult to remove the wash plate, as I tried to do it before on another model a few years ago. When I took out the wash plate bolt, and made the decision to carefully smash the wash plate with a hammer and remove it piece by piece, it was very simple to get to the hub and remove it with a screwdriver. The new wash plate and hub took about 10 minutes to put back in.