WTW4955HW3 Whirlpool Washer - Instructions

Part fixed it perfectly.

Ordered the part for the 500 series Kenmore washer open the top switch the two parts out and reconnected the new part replace the covers they only thing is cold is hot and the hot is cold even with it connect correct I just put on opposite settings and go with it

I figured out through the process of elimination that the problem was the rubber plunger that the solenoid opens and closes. I couldn’t fix just the plunger so I replaced the whole water inlet valve and the cold water worked perfectly after that. Even though it was a little tough to diagnose the problem it was very easy to replace the part once I found out what it was that was wrong.

Spin indicator light was illuminated but machine was repeating rinse cycle rather than spinning water out of clothes. Replaced the pulley and drive coupler, thinking there was a mechanical problem. Video instructions were great but old pulley and drive coupler looked perfect so replacing them did nothing. Next I replaced the washer actuator (shifter), thinking that was the reason for no high speed spin. Easy job, as shown in the video, but it also did nothing. The problem turned out to be a failure in the control panel, probably resulting from years of vibration. Decided to stop chasing my tail and bought a new washer.

Unplug the washer.
Turn of the water.
Remove the hoses.
using a 1/4 inch nut driver, remove the screws from the back panel.
Remove the console by inserting a putty knife between the console and the top until you hear the click.
Unplug the harness for the inlet valve.
remove the two screws holding the inlet valve and then remove the inlet valve.
Replace with new inlet valve and affix with the two screws.
Plug in the electrical harness.
Place Console back into position.
Place back panel into position and tighten screws with nut driver.
Put the hoses back on the inlets.
turn the water back on.
plug in the washer.

Remove power and hoses. Remove five 1/4” hex head screws on back plate. Top control panel can be removed by inserting putty knife into front right and left corners of control panel. Push with enough force while lifting corners. Clips are metal so you won’t break them. Lay the control panel toward washer lid.
Two screws hold the water inlet in place but remove cables from inlet valves and the cable in the middle which has a temperature sensing thermistor. Once the 2 screws are removed you can manipulate the assembly out of its slot. After new assembly installed with cables reconnected and screws in place align the plastic control panel tabs back in that are at the rear of the top before snapping the control panel back into position.

I had already viewed the repair video provided and felt that I could do this repair. I followed the directions from the video. There was a lot of disassembly to get the gear case off, but none of it was especially difficult. I took my time and made sure each part went back like it was supposed to. I did decide to replace the suspension rods also, but that job went according to the video. Overall it was a good experience. This site is a great company.

My dryer knobs ended up not only the problem but when i went to use my dryer the heating element wrnt out.... So i need to return your knobs and get my money back please thankyou however i need the correct forms to send them back and i have the original wrapping

Having been out of the business for quite a few years I thought that I was dealing with a direct drive machine. Thinking that it was the motor coupler. I removed the control panel and attempted to pull the cabinet froward. Not so, it had a solid cabinet, so I tilted the machine against the wall and looked under the washer finding the driven Transmission pulley loose on the shaft. The splines on the pulley were pretty well worn but I tightened the nut and it worked okay. But I ordered a pulley and replaced after it's arrival. The motor capacitor also broke it's mount off so I had to rehang it with zip ties and repaired the wires to the Capacitor, (Which BTW had about 22 gauge wire). I found it hard to believe that they would use such small wire.

Everything worked perfectly---thanks to the suggestion of your call center agent. She suggested that since the replacement door handles were no longer available, I should consider repainting them--it worked like a charm. Please tell her she was a life saver. We rent that house in Fl and my returning tenants had complained about the discoloring refer handles. Thank you