WFW9400SBA10 Whirlpool Washer - Instructions

Followed directions as shown in your repair video, having done this for the first time it took a bit longer than a repairman would have but was able to git-r-done. The most difficult part was fitting the adjustable wire back around the front of the washer, in the video it is made to look really easy however in real life it is a little more difficult and could not be attached so easily and took quite a bit of time to make sure it was attached correctly. thank you for your help.

Checked for 120 V AC at pump connector. It was present . Pump was hot. Ordered new pump. Changing the pump is a piece of cake. Just tilt machine back and rest on a brick. Remove 3 5/16th screws . Disconnect 2 hoses and 1 plug. Took 10 minutes tops. Back in business.

Removed the outer spring with pliers. Pushed the bellow into the drum. Loosened the clamp on the bellow with a stub nose screwdriver. Removed the bellow. lined bellow up with soap fiting. Reversed procedure to reinstall.

raised front of machine about 6 inchs bigest pain is getting water out after that its easy.open drain just a bit other wise it will pour out all over about 4 pots worth if its full

(These instructions improve on the excellent instructions provided by customer Franck from Anandale, Va.)
The first step is to remove the retainer wire and spring that holds the outside of the bellow in place.
To do this, Open the washer door as far as you can to get it out of the way. Look underneath of the front of the bellow on the outside of the washer where it meets the door. Put your head almost on the floor and look up.
You will find a spring stretched about 3" connected to a small diameter wire (1mm.) that runs all the way around the outside portion of the bellow.
Use a small screwdriver or needle-nosed pliers to pull and pry the spring away from the rubber bellow. Be careful not to damage the spring or ring. Once you have grip on it, pull it carefully toward you then up and off of the bellow.

The front portion of the bellow is now free and can be peeled off. Start at any point and pull the rubber bellow in toward the opening of the washer, it comes off easily.
When you get to the detergent outlet on the upper left side, grab the plastic tube and carefully pull the bellow from around it. There is no adhesive or clamp holding this in place, just friction. Remove the rest of the front portion of the bellow.
Push as much of the bellow into the washer as possible to get it out of the way.

Once this is off comes the slightly tricky part. Look up at the top right portion of the bellow that is still attached. You may need to feel with your hand but you should be able to see it. This is where the flashlight or worklight will be helpful. You are looking for the screw/nut end of a giant hose clamp. This hose clamp goes around the entire bellow and secures it to the portion that holds the basket.
This is where the stubby screw driver comes in handy. There is not nearly enough room for a standard one and a nut driver or wratchet are too big. The nut will be pointing down and will need to be replaced the same way.
Loosen the hose clamp almost all of the way, perhaps 5 turns on the nut. It is not necessary to have the hose clamp come completely apart.
You can now remove the entire hose clamp from around the bellow by pulling it forward.
You will need to remove the hose clamp from the washer. To do this, squeeze it in from the sides about 6", don't kink it. Push it down toward the floor between the basket and the metal front panel. You will now be able to remove it from the top of the opening and be able to pull the bottom portion out.
Pull the old bellow completely out, very easy to do.

Time to install the new bellow. Figure out which side goes in and which faces out. The big hint is that the water inlet is on the upper left side.
You will notice at the top of the bellow on the portion that goes inside of the washer, you will find a small triangular shaped tab about 1/4" high. This is your centering mark. This will be at the very top. If you keep this at the top, everything will line up perfectly.

This next step takes a bit of dexterity because you need to slide both the bellows and the hose clamp into the machine with the triangular shaped tab on the bellow at the top as above. Unbend anything that might have bent on the clamp. Put a tiny bit of lube oil or Vaseline on the clamp screw thread to make it easier for your fingers to tighten it with the stubby screwdriver later. The hose clamp must go in now because once the bellow is slid over the detergent inlet tube the hose clamp can not be installed. Slip the bellow over the edge of the portion that holds the basket where you removed the old one. I started at the top and worked left so I could install the detergent inlet tube. Pull this through the bellow carefully. It doesn't take a lot of force. I found that wetting it with water made it easier to slide the bellow over it.
As you are pressing the bellow on this lip, you will notice that there is a 1/2" high back stop all of the way around. This is great because as you press it on, there is a positive stop and you can't go further than necessary. Continue to press it in all of the way around.
With the nut at the top or top right with the nut facing down to the floor while holding it vertically, squish it slightly inward, put the bottom portion in first then the top portion. Orient is as it was when you took it off. Slide it around the bellow. You will feel a positive stop. Run your fingers around the entire bellow to be sure the clamp is seated in the channel on the bellow and that the bellow is against its backstop. This assures you won't have a bad leak upon your next wash.
Grab the stubby screwdriver and tighten down the hose clamp. I did about a medium force when tightening. It doesn't take a lot of force.

Now it is time to pull the remaining part of the bellow out of the basket and fit it into place. Press it around the outside portion of the opening so it hooks over the lip. Now take the retainer wire and spring assembly and use it to clamp the bellow over the lip. After fitting the wire around

Shocks are the #1 recommendation for this problem, but they were not the solution. The problem turned out to be broken weld in the stainless tub. Three of the shocks can be replaced from the front, the one under the motor can only be accessed from the back of the machine, which means it has to be pulled out away from the wall. Taking the old ones out is kind of a pain, they don't twist off easily and there is little room to use tool. Putting the new ones in is easy, they just twist into place.

This was an easy fix . PartSelect was quick and had all the info I needed to repair my washer. Plus shipping was super fast. Thanks

The end of the strike had broken off, and the pictures did not clearly show there was a cross-member at the end of the strike. That crossmember is what broke on the old strike. The strike has only two screws, both requiring a Torx bit (#20, I believe). Unscrew both screws to remove the strike plate. It was a little difficult to get out - it has a curved top to lock into the top slot, but the bottom slides slightly down into another slot. There isn't a lot of room in the opening to slide the strike up and down and get it out. Putting the new strike on is easier - ensure the curved end fits into the slot at the top and slide it up just a bit, push the bottom of the strike plate in, then let it drop right into place, and reinsert the screws. The only problem I had was the strike's holes for the screws are slotted horizontally, so the strike can be positioned across almost 3/8". The latch would not engage the strike the first time, so I had to loosen the screws and reposition the strike a bit. This time it latched, but the fit wasn't quite right, so I adjusted it again to get it where I needed it.

open the front bottom panel (3) screws. remove panel. twist off old shocks by turning the shock counter clockwise. reinstall shock by turning clockwise.

Well first of all when you buy this washer, the salesperson should tell you about checking the drain catch (ahead of the pump) and emptying out whatever get's caught in there. Never had a clue until it wouldn't work, then did a search on the internet, and darn if I didn't find specific instructions on how to open and clean out. Mine was packed full of hair pins, small change, lint, buttons, etc, all kinds of stuff. Guessing that is why the pump went out in the first place, it was so packed full that the pump could not draw any water through. But even after I cleaned it out, the pump was already shot. So called a service man, he said the pump would cost me around $200, then his labor to put it in, plus a $68 service call to just come and look at it, and $68 when he comes back to replace it. So I searched the internet for how to replace, came up with a very detailed You Tube video on how to replace Whirlpool Duet Pump. So ordered my pump from PartsSelect, just over $100, and replaced it myself. Super easy, only about 5 minutes. Thanks! —A very determined housewife!

Very --simple remove front acess panel -- open sump clean out remove water out of existing pump an hoses with small wet dry vac -- remove small wire harnes --cut band clamp on discharge with side cutter --remove inlet -suction side of pump hose clamp with channel locks --un bolt two screws on bottom side of washer with 5/16 nut runner --discard old pump reinstall new one in reverse order --only takes about 20 mins total !!! ---

I had replaced the flowmeter, but that didn't solve the problem, so I ordered the hot/cold solenoid fill part. Other than ONE screw that was unique -- the back retaining screws were nut driver screws, the one retaining screw was a torx which, of course, couldn't be seen unless you pulled the washer all the way out. Unscrewed that, unhooked the hose clamp with pliers and worried the hose off, removed the four electrical connections (which were TIGHT) and replaced the part. Turned on the water and was dismayed to get a d/l error code. After some colorful language learned from my drill sergeant 40 years ago, I realized that was "door lock" and closed the door tightly. Ran great and the Mrs. thinks I'm a hero.

I watched the video and it really was as easy as it looks. Great shipping time, I ordered the pump Monday and it arrived on Thursday, standard ground shipping!

I started by dismounting the door from the washer, then placed the door on a flat counter with a towel underneath to avoid scratching. I unscrewed all the bolts securing the the frame. Once the frame was removed, I dismounted the broken door hinge and secured the new one in reverse order. Just a little time and patience. Job completed with no mess!

Just went by instructions provided by parts web site