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Keissy
October 7, 2022
Everything works fine but as soon as i start a load it spins but then stops and it sounds like it’s scraping.
For model number WM3455HW
Hi Keissy,
Thank you for your question. This washer has a sensing feature. Once you place the clothes in the washer, the drum will start turning, so it can verify how much laundry has been placed inside. Once the sensing process has completed, the washer will fill with water. If you have any questions, please let us know. We look forward to hearing from you!
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Keissy
October 7, 2022
My washer/dryer works perfectly fine but when i start a load it starts grinding then it stops spinning and i get an error
For model number WM3455HW
Hello Keissy, thank you for contacting us. We would recommend checking the following parts to fix your issue: Washer Tub Bearing, part number FIX11711138, Rear Tub Gasket, part number FIX3522855, and Ball Bearing, part number FIX7785069. We hope this helps! If you need help placing an order, customer service is open 7 days a week. Thanks again for your great question.
Removed the top of the washer by removing the 4 back screws and 2 small brackets. Then I removed the front panel, this was actually the hardest part, 2 screws and 8 tabs that you pop out carefully from the top of the panel. I only disconnected the power button and was able to rest the panel on top of the washer. The rest of the washer cam
... Read moree apart quickly just moving down the front of the washer and removing the door, latch, tub gasket, drain cover. Removing the pump was just a mater of disconnecting the drain hoses, and one clip under the drain assembly. 3 screws attach the drain to assembly to the pump and only 2 wires that are clearly marked. Reassembly is just going back through in reverse order of disassenbly. The best thing about this is that it all comes apart with a standard phillips screwdriver.
Thank you for the very helpful YouTube video. After watching the video, I was able to diagnose the problem, buy the part from your website, and complete the repair. This is my personal machine - I am not a professional repairman.
I received the locking device. I received an email from parts select with a repair video link. I watch the video and repeated the steps. Very easy and educational. Thank you for simplifying something I have limited experience doing.
