11020092991 Kenmore Washer - Instructions

Unplugged the appliance. turned off inlet water and removed hoses. popped the cap off hiding the bolt that keeps the agitator in place and pulled the agitator off. tipped the washer on its front . disconnected the Wire harness. removed the 3 bolts that hold the pump, motor,clutch, (drive assembly in other words). pulled the Drive assembly out of its resting spot removed the bad clutch and replaced it with the new one. then reassembled in reverse order.

Took the agitator out and gearbox off unhook wires from motor and take off water pump, replaced the parts and put back together. Pretty easy to fix. However, I still haven't got my problem fixed. Originally the washer wouldn't spin after the rinse. I put on a new coupler and it worked for a few loads, then something smelled hot and started stinkin the house up so I opened the washer lid and smoke rolled out. Turned it off. Took the moter off and checked it and it would barely turn at all. Replaced the motor with a new one. Still wouldn't spin. Put on a new clutch assembly. Still wouldn't spin. Bought a new capacitor thinking that would do it. Still don't SPIN!!! (The ring and washer I replaced was just a casualty, not any of the problem).

Tilt machine on its side,snap off the two retaining straps and remove the pump and sanded the shaft on the electric drive motor to remove rust ,Install new pump and retaining straps and unit now running great.

Completely dismantled washer per video , replaced gasket and spanner nut, then re-assembled washer. I’m a 58 year old female. It was tough. Main issue was that video was for dif. Model washer. Had to figure out some things myself.

!. Removed agitator from inside
2.Removed outside cabinet
3 Removed pump, motor, and transmission.
4. Slid the entire drive unit out of the tub from the bottom
5. Removed the clutch assy. and installed new.
6. Reverseed the procedure to re-assemble.

3 online people recommended tilting the machine on the side and replacing the 3 suspension springs. Someone else recommended changing the tub pads. That is the wrong approach. It is actually easier to remove the case than turn the machine on the side. Once you do it once or twice it takes less than 2 minutes and it doesn't distort the suspension. You don't even have to disconnect the hoses. When I originally examined the machine lying on it's side I saw that the tub balance spring was still attached to the tub but the other end had detached. I looked for the place to reattach it. I found a place on the glide plate. Unfortunately this was the wrong place and the machine continued to bang away. When I realized that the spring had to be attached to the lower frame rather than the glide plate (one week of looking). I even wrote to the Repair guru. Once I found my mistake the repair took 5 minutes and no tools other than the phillips screwdriver to take out the 2 screws for the case. I replaced the tub balancing spring for good measure. The machine works great.

The repair was fairly simple and while it made the spin operation quieter and and a bit more stable, it still gets out of balance. Disconnected power, shutoff supply lines and disconnected them from the unit.

Laid washer on its front and replaced the two more visible springs fairly easily from underneath using a little leverage with a 2 x 4 to take any residual tension off the springs.

Then I turned the washer over on its back (gently and with a little support (board or old thick towel) so the weight of the unit didn't rest entirely on the water intake connectors

Again, lifted the tub with 2 x 4 and disconnected the power and control connector to the motor to make a little more room to get to the spring.

If you do this, be sure to re-connect that connector before you put the washer back and test, otherwise it will fill and then sit.... I had to siphon the tank out, disconnect everything, flip it over and re-connect that power connector!! After that the unit ran better than before, especially on the spin cycle. Over all this washer is 15 years old and worn a bit so we are still careful not to overload it and balance the loading as much as possible. Large bedspreads and king size sheets or mattress covers will always spin out of balance but for 90% of regular washing it was an improvement.

We ordered both the motor coupling and the clutch assembly based on our troubleshooting, and because we figured both parts were inexpensive enough we might as well have them both. We initially thought it was the clutch assembly, but as we were taking the washing machine apart, we noticed that actually one of the bolts was missing completely and one had snapped in two. We then realized that the spin cycle problem was actually related to the instability of the motor because of the missing/broken bolts (they didn't even have washers!). All we had to do was replace the bolts and use a bolt extractor to get the broken bolt out, but we went ahead and replaced the clutch assembly as well for good measure. Everything ran perfectly after that! I was very skeptical to do the repair myself, but it really is easy, as long as you have someone with muscle to help out. You can also look up videos online that show you a step by step repair process for the clutch assembly, and I would highly recommend doing that so that you have a visual. It will make everything seem 100x easier.

Followed the excellent video instructions. They say you can perform the repair without removing the enclosure, but when I saw how easy it was to remove it, it definitely improves the access and speeds the repair. Have a piece of wire handy to to hold the pump assembly out of the way. Installed new clutch kit and it runs like a champ.

Followed the videos on the website. But had to order parts twice because it wasn't the springs it was the plastic bushings the tub sits on that caused the wobble. No big deal though. All told it was still far less expansive than a new machine.

Remove the washer case/enclosure to expose all the internal parts. Lie on the floor and with pliers and a strong arm. Remove and replace each spring one at a time. Pretty straightforward.

After removing the 2 phillips screws at the base of the control panel, I flipped the panel toward the back. Using a screwdriver, I popped off the spring clips, releasing the cabinet. I removed the 1/4" hex head screw on the spring mount and removed the old spring and replaced with the new. I repeated this with the other 2 springs. The spring bracket in the rear also holds the tub balancing spring. It is easily replaced while replacing the suspension spring.
If this didn't fix the problem, we were going shopping for a new washer. After this repair, it operates like new!

I watched the video from the web site, decided that pulling the whole case was more work than needed. I tipped the washer back at about 45 degrees so that I could get under it and braced it so that it would not fall back fwd. Put a medium cooking bowl under the pump, used a channel locks to remove the 2 spring clamps that where around the hoses and slide the hoses off and let the water drain into the bowl. Then used a medium straight slot screw driver to release the clips from each side of the pump and slid the pump off the shaft. If you turn the clips 90 degrees they will slip out and had to remove the upper clip to get the pump out. Lined up the pump and the shaft making sure that the flat side of shaft and pump lined up and slid it on. Reinstalled the pump clips and slid the hoses back on the pump slide the clamps back in place lowered the washer and test ran it for leaks. Great Job NO leaks. Whole job took me less than 30 minutes.

remove softener dispenser assy,remove barrier cap & o ring remove auger assy retainer,remove cam assy from auger, assemble new cam assy and reverse disassembly order. less than 5 minutes.

I did the repairs after watching a few videos on this web site and it covered everything I needed. Went well and the parts were perfect.