11023102310 Kenmore Washer - Instructions

I noticed the problem and went on-line to PartSelect.com. When I entered the make and model # a part list and diagram came up. I clicked on the part I needed and there was a vidio on how to replace this part. After I watched how to do the repair I ordered the part with my credit card. It came the next day. I couldn't believe it I saw the problem found the part and had it repaired in 24hrs. Thank You PartSelect

I followed the diagram and instructions included in the kit. I removed the plastic cover on the agitator, then another plastic cap inside the agitator. loosened a 7/16 bolt-removed agitator from washer. After removing agitator, Directional cogs and gear assembly inside agitator removes easily-pull out or turn upside down. Re-assembly was easy-almost fool proof . Using the instructions and diagram included with Directional cog package made it a snap.

open lid pop cap off top of agitator remove sealing cap unscrew bolt pull off top of agitator may need to work it back and forth reach in pull out dogs holder replace and grease then reasimble

Unscrewed the back plate,, unscrewed the top section from the back ,tipped the machine back after unlocking the front two suspension rods, put the new ones in with the new locks , tipped the machine forward, took the two back, suspension rods out, put them back in with a new locks put everything back together made sure all the legs were level and recalibrated the machine, which is take dial turn counterclockwise a turn stop on this machine at the regular pointer. Go back one go forward three back one you’ll see all the lights blinking turn to the light that has rinse and hit the start button. It will recalibrate and everything is working fine thank you all they were better rods than what I had ordered. One time before online. These appeared to be the original ones. Which are made better so make sure you use them. Thanks you saved me 600 bucks.!

Took off top cap of agitator then removed cover that is over the bolt that holds the agitator to the shaft.
With a rachet and extension & 7/16 socket and holding bottom of agitator still so the bolt could be broken loose then holding only the top of agitator to
loosen the bolt the rest of the way. It had been in for
so long the bottom of the agitator had to be broken loose and then the top of the agitator came off like it
was suppose to. Then I took out the gear that has the Agitator Directional Cogs attached to it and took
out the old COGS and replace them with new COGS. Held the top of the agitator upside and put
the gear with the new COGS. So the cogs wouldn't fall out and slide the gear into place and then turned the agitator right side up & put it back on the
washer Machine. Had to use pliers to hold the bolt
straight to line it up and put the bolt in place then
tighten bolt job is complete.

popped out the top (softener cup) opened the nut with a 7/16 wrench with an extension. The agitator assembly popped out then the plastic clip was removed upside down because there you get to replace the Cogs.

No problem

My top agitator didn't turn much during the wash cycle, but would turn rather freely by hand. I watched the video (Steve's). When I removed the fabric softener cup I could see that the dogs' "teeth" were worn off. That was the problem. I ordered the dogs (under $20, shipped). I borrowed an extension for my socket set, and that's all I needed.

Hint: I rinsed the cap-and-seal assembly with warm water to loosen the soap/softener that had stuck it in place, dried it, then I removed it just by pulling it up. The bolt was pretty tight and I had to hold the lower agitator in place while loosening the bolt. My washer differed slightly from the one in the video: the retainer for the dogs was under the top agitator so lining everything up after replacing the dogs was a little trickier, but still no big deal. The repair took about 15 minutes. I'm a do-it-yourself woman, but I'd never repaired the washer before. The video was very helpful.

Watched the great parts select video and then check all other parts on bottom and top agitator for wear then found the parts I needed, very easy fix and runs like new.

Pop the agitator cover off with a screwdriver, remove the agitator retaining bolt, pull off agitator,seperate, install cogs and reasemble.

snapped off cover over axial retaining screw
removed screw and lifted upper agitator
unsnapped plastic clutch housing
found 4 soft plastic clutch cams [cogs] worn out.
located replacement cam set on your site for $5
paid $6 in shipping and waited 4 days.
reassembled without problem and restored uni- directional agitation on upper section agitator
SAVE $75 repair call.

I just unscrewed the top agitator cap and slid the o-ring on and put it back. Done in seconds.

Everything worked perfectly---thanks to the suggestion of your call center agent. She suggested that since the replacement door handles were no longer available, I should consider repainting them--it worked like a charm. Please tell her she was a life saver. We rent that house in Fl and my returning tenants had complained about the discoloring refer handles. Thank you

I took the top off of the agitator, Just down inside was a plastic cover, removed it.Then I used a nutdriver and removed a 7/16 bolt. then the top part of the agitator lifts up and you can get at the cogs. remove old cogs and install new ones. put agitator back on, put bolt back in put plastic cap inside, finnaly plastic cap on top and your done.

The repair was simple and quick. only one bolt had to be removed to remove the agitator. I replaced the cogs. In less than 15 minutes to washing machine was as good as new.