11020022014 Kenmore Washer - Instructions
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- Customer:
- Debra from Orange, CA
- Parts Used:
- 285748
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
- Tools:
- Socket set
Top half of agitator wasn't moving
First, I wrestled off the top cap of the agitator. Then, I unscrewed the bolt and took out the cam. I noticed that the agitator dogs were worn smooth. I replaced them, put it all back together and VOILA! I bought the whole agitator kit, not knowing what I was going to find, because I wasn't a Magtag repair woman. It ended up that the cam that came in the kit was too big for my washer anyway. Luckily, all I needed was 4 plastic dogs. The price of the whole kit was so inexpensive anyway, it was no big deal. Especially because, I was looking to buy a new washer or a big repair bill. This website is great! Thank you.
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- Customer:
- Kevin from ARLINGTON, TX
- Parts Used:
- WPW10683603
- Difficulty Level:
- Really Easy
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Pliers, Screw drivers, Socket set
Hot water valve would barely open - take 35 mins to fill washer
Pull the washer out from wall
Unplug the Washer
Close the supply line valves
Unscrew the supply lines, use bucket to catch line water
Remove 1 cover plate for elec lines (1 screw)
Remove 2 screws on edge of back plate for control panel
Slide long blade under front of control panel corners, pop the lock clips
Lay control panel forward - controls down
Compare new and old part - looks the same, wires, etc
Remove center screw on back plate cover to remove it
Unplug the elec wires connecting the valves and the control panel
Remove 2 screws holding the water valve outlet
swap out the old values for new valves
Reverse the process - step backwards and reassemble
Took me 36 minutes.
Tested the washer for Hot fill and later cold - both work
Unplug the Washer
Close the supply line valves
Unscrew the supply lines, use bucket to catch line water
Remove 1 cover plate for elec lines (1 screw)
Remove 2 screws on edge of back plate for control panel
Slide long blade under front of control panel corners, pop the lock clips
Lay control panel forward - controls down
Compare new and old part - looks the same, wires, etc
Remove center screw on back plate cover to remove it
Unplug the elec wires connecting the valves and the control panel
Remove 2 screws holding the water valve outlet
swap out the old values for new valves
Reverse the process - step backwards and reassemble
Took me 36 minutes.
Tested the washer for Hot fill and later cold - both work
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- Customer:
- Larry from HICKORY, NC
- Parts Used:
- WP8536939
- Difficulty Level:
- Very Easy
- Total Repair Time:
- Less than 15 mins
The main knob insert snapped.
Nothing to it. Just remember to put the insert in the knob, NOT on the selector stem. Line up the flat part of the insert with the flat part of the stem and push the knob in place.
Don NOT ram it on the selector stem. When it's seated, don't push any more. That's all there is to it. It works. If the pointer on the knob indicates the selector is lined up correctly, but it isn't, the problem is the selector, not the knob.
Don NOT ram it on the selector stem. When it's seated, don't push any more. That's all there is to it. It works. If the pointer on the knob indicates the selector is lined up correctly, but it isn't, the problem is the selector, not the knob.
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- Customer:
- Elzoria from FROSTPROOF, FL
- Parts Used:
- W10780048
- Difficulty Level:
- Easy
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Nutdriver, Pliers
wash machine walked
watch utube instruction.easy repair
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- Customer:
- James from Crownsville, MD
- Parts Used:
- 285748
- Difficulty Level:
- Really Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Screw drivers, Socket set
Top section of the agitator would not work properly
Removed the top cap, unbolted the agitator, lifted off the top section, removed old "dogs" and replaced new "dogs", reinstalled agitator and tested.
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- Customer:
- Douglas from Lancaster, CA
- Parts Used:
- 285748
- Difficulty Level:
- Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Screw drivers, Socket set
With full load, clothes were not agitating correctly - very little action or movement of the upper agitator section.
Took off softener dispenser, pried off top of agitator, removed bolt from top of agitator.
Then pulled out the agitator assembly for easier access.
Used screwdriver to brake small plastic keepers holding secondary agitator ratchet clutch to the secondary agitator.
Assembled and inserted new ratchet mechanism in the top of the agitator, making sure 4 small square pegs protruding from the end of the new assembly fully entered into mating holes on the secondary agitator.
Placed the agitator back on the agitator post and installed and secured bolt. Replaced cap and installed softener dispenser.
Then pulled out the agitator assembly for easier access.
Used screwdriver to brake small plastic keepers holding secondary agitator ratchet clutch to the secondary agitator.
Assembled and inserted new ratchet mechanism in the top of the agitator, making sure 4 small square pegs protruding from the end of the new assembly fully entered into mating holes on the secondary agitator.
Placed the agitator back on the agitator post and installed and secured bolt. Replaced cap and installed softener dispenser.
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- Customer:
- Richard from NAPLES, FL
- Parts Used:
- W10780048
- Difficulty Level:
- A Bit Difficult
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Nutdriver
I followed the video guide, which was excellent
I followed the instructions, however I did not have a spot to hold the bar temporarily, so I drilled a hole in the corner frame to hook them in at the front of the machine. All else was easy and according to the video.
Machine works great now.
Machine works great now.
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- Customer:
- Terry from HANCOCK, MD
- Parts Used:
- WPW10006384
- Difficulty Level:
- Easy
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Nutdriver, Pliers, Screw drivers
washer wasn't spinning after rinsing but the motor was running
I had taken the time to watch videos of this repair so when the switch arrived I knew what I had to do. Removing the screws to get the back cover off was simple as was installing the switch. No tricks here just watch the videos and your all set to do the job
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- Customer:
- Barbara from RICHMOND, IN
- Parts Used:
- W10780048
- Difficulty Level:
- Really Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Socket set
Shaking extreme
Per instruction sent with purchase
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- Customer:
- Ernestine from CARRIERE, MS
- Parts Used:
- W10780048
- Difficulty Level:
- Really Easy
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Socket set
Making noise when spinning tub hit side of washer.
Remove top of washer suspension
Rod goes on side of tub .
Rod goes on side of tub .
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- Customer:
- Larry from Edgewood, TX
- Parts Used:
- 80040
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
- Tools:
- Socket set
top agitator would not operate
unscrewed a bolt, pulled top agitator out and replaced parts and reinstalled.
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- Customer:
- David from LOVELAND, CO
- Parts Used:
- 285748
- Difficulty Level:
- Really Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Socket set
Rotation cogs (4) worn out and the upper part of the agitator wouldn't turn with the lower agitator.
Popped the cap off the agitator (pocket Knife) Look down in the center of the agitator. I saw I needed a 7/16 socket, 6" extention and ratchet. I used 1/4" drive. I took the retaining bolt out and lifted the upper portion of the agitator off of the iower portion and out of the tub. Set the part I took out on the dryer. I pulled the cone shaped part that houses the 4 cogs pieces out of the center of the upper agitator part. Once the coned shaped part was out, turned it upside down and placed it on the closed washing machine lid, then again used my pocket knife to lift the plastic retaining ring that securely holds the 4 cogs in place upward on the cone as to remove and replace the 4 worn out cogs with the new ones purchased in a repair kit. Pay close attention the direction the old cogs are facing, so the new ones go back in the same facing direction. It can be extremely easy to install the new ones backwards. I have to say at this point, I was quite disappointed with the retrofit repair kit I purchased. The new cone part the holds the cogs and goes down into the center of the upper agitator wouldn't allow the bolt that locks the whole agitator to the shaft to line up straight and wanted the bolt to "cross" thread into the main shaft. I took it all apart again and reused the original coned shaped part that came with the machine. I should have purchased just the 4 cogs for considerably less money. Reassembled the cone part and put it back together. Reinstalled the upper agitator in reverse order of removing it. Turned on the washer and it works like it's supposed to once again. Hope this helps the next person.
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Washer was stuck on rinse cycle
Research showed it was the transmission and the actuator . Parts were super easy to install and it solved the issue 100%
PS - I put some light lithium grease on the transmission and it’s quieter than it was when new
PS - I put some light lithium grease on the transmission and it’s quieter than it was when new
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- Customer:
- Lee from FORT WORTH, TX
- Parts Used:
- W11481722
- Difficulty Level:
- Really Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Nutdriver, Screw drivers
Washer would not agitate
When to PartSelect Web site, used their trouble shooting guide, Used their advice, which was to replace the actuator. bought and installed the actuator which took around 20 minutes or so. washer started working fine after replacing. Thanks to the website I save a lot of money. Thanks PartSelect
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- Customer:
- TERRY from WAUKEE, IA
- Parts Used:
- W10721967
- Difficulty Level:
- Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Nutdriver, Socket set
When the washer goes into a spin cycle, I would hear an intermittent loud clattering noise. I think the clutch teeth above (the cup part that is spring loaded) and the belted pulley's teeth below are not fully seating on each other during the spin cycle.
W10721967 Splutch Cam Kit
Assuming the pulley nut was properly tightened at the factory. I think this problem occurs because of ever-so-slight rounding of the splutch cam teeth from the actuator engaging and disengaging over whatever time frame there is before a clattering noise develops.
When I took off the 13mm nut using the adjustable strap tool, it felt tight to me...Was it put on as tight as it should have been at the factory? Who knows. I don't have the torque specification of this nut on that plastic pulley.
Watch the videos to remove and replace the belt cover and belt, actuator and splutch cam kit.
Pay particular attention to tightening up the nut. I put the pulley on and hand-tightened the nut. I used the adjustable strap tool and before I tightened everything, I pushed up on the pulley to press against the spring pressure in order to mesh the teeth together. After the nut was tight, I repositioned the strap tool and gave it another go, further tightening it. You see earlier that day, I only tightened it up once because I thought it was good and tight. I put everything back and within a half-hour it was clattering again and I could loosen the nut I thought was tight by hand! I fooled myself. That's why I did it twice, and don't be afraid to give it a good second tightening effort. Two weeks now and the wife is currently very happy.
Assuming the pulley nut was properly tightened at the factory. I think this problem occurs because of ever-so-slight rounding of the splutch cam teeth from the actuator engaging and disengaging over whatever time frame there is before a clattering noise develops.
When I took off the 13mm nut using the adjustable strap tool, it felt tight to me...Was it put on as tight as it should have been at the factory? Who knows. I don't have the torque specification of this nut on that plastic pulley.
Watch the videos to remove and replace the belt cover and belt, actuator and splutch cam kit.
Pay particular attention to tightening up the nut. I put the pulley on and hand-tightened the nut. I used the adjustable strap tool and before I tightened everything, I pushed up on the pulley to press against the spring pressure in order to mesh the teeth together. After the nut was tight, I repositioned the strap tool and gave it another go, further tightening it. You see earlier that day, I only tightened it up once because I thought it was good and tight. I put everything back and within a half-hour it was clattering again and I could loosen the nut I thought was tight by hand! I fooled myself. That's why I did it twice, and don't be afraid to give it a good second tightening effort. Two weeks now and the wife is currently very happy.
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