11021884001 Kenmore Washer - Instructions
Jump to:
Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
- Customer:
- Katherine from Salem, VA
- Parts Used:
- WP3949238
- Difficulty Level:
- A Bit Difficult
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Pliers, Screw drivers, Wrench (Adjustable)
The top lid switch failed so washer wouldn't run.
Removed the valance by unscrewing nuts on top back and then removing side wings. The valance can be flipped up and hung over the back of the backsheet making sure not to damage clear hose. Then remove the old switch, wire and cut off the ground wire. Moount the new switch and make sure the wire is well back from the drum by tying to the old clip that held the old wire. Connect the ground to the body now under the valance. I found a hole there and screwed the ground terminal to it with a self taping screw.This procedure allows you to replace the switch without having to take the complete washer front body off.
Was this instruction helpful to you?
Thank you for voting!
- Customer:
- Alvaro from CLEMENTON, NJ
- Parts Used:
- 285790
- Difficulty Level:
- A Bit Difficult
- Total Repair Time:
- More than 2 hours
- Tools:
- Nutdriver, Pliers, Screw drivers, Socket set
Pump but not spin-oil leaking-agitation noise
Replaced AGITATOR DIRECTIONAL COGS (4) looking instruction video . Replaced CLUTCH LINING KIT following video of this site "WASHER REPAIR-REPLACING THE CLUTCH ASSEMBLY". Replaced SEAL, GEARCASE COVER and NEUTRAL DRIVE ASSEMBLY as follow: 1)CLUTCH Assembly and motor removed, took the GEARCASE on a bench vise to hold in place and the long shaft up side. You can get help from other person to hold secured in place instead a vise.2)Following a youtube video I tested gearcase with a reversible drill using DIRECT DRIVE MOTOR COUPLING PART next To transmission side instead of electrical motor. Drill turning counter clockwise drive the long shaft oscillating (it agitate via agitator cogs). Drill turning clockwise run the exterior sleeved part around shaft (upper side of metal gear inside gearcase and fixed on top to clutch to get washer spin). My experience was didn't rotate so we had to take apart gearcase cover.3)Unscrewed and removed gearcase cover. Cover was sticked by old seal gasket so a screwdriver helped me to remove it.4)Cleaned joint removing old gasket.5)Repeating drill test I realized big nylon gear did'nt rotated and removed uppercut clip with pin pliers with care for not lose the pin. Removed the next washer, the plastic gear and found a plastic part with a tooth broken. This part is with NEUTRAL DRAIN ASSEMBLY so replaced assembly following part instructions. I recommend take pictures in order to reassemling and use ALLEN WRENCH 5/32'' inches.6)Fill up to half of gearcase with 16 ounces (about 1/2 of case) of gear oil supplied by PARTSELECT or automotive gear oil SAE 85w90 or SAE 90.7)Replaced SEAL, GEARCASE COVER. HARD TO REMOVED AND REPLACE! Take care not break!. I had to use a piece of metal tube and a vise.8)Applied automotrice black seal gasket silicone around the cover joint and case.9) Replaced the cover and reversal instruction video.THANKS to this site I get excellent service and Enjoyed with my toy.
Was this instruction helpful to you?
Thank you for voting!
- Customer:
- scott from brooklyn, CT
- Parts Used:
- WP63594
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
just needed a new softener dispenser
ordered part on wednesday. it shipped to me thursday. pop the old one off, popped the new one on. slick and easy !!!
thanks
thanks
Was this instruction helpful to you?
Thank you for voting!
drive shaft leaking
Washer was leaking -- in part from hoses that had loosened over time due to unbalanced loads and age, and partly from a worn pump -- and not agitating/spinning properly. Fixed hoses, replaced pump and clutch. Unfortunately, when I pulled apart direct drive to replace clutch, the drive shaft started leaking because old seals worn and compromised on disassembly. Have to give credit where due -- YouTube invaluable here -- pulled and disassembled drive shaft, removed old seals, replaced and reassembled. Time consuming, but if you keep track of where things go, not too bad. 3 things I wish I knew in advance: (1) for an old washer you definitely need a spanner nut wrench (like 15-25 bucks online) to remove the spanner nut so you can pull the basket and get to the seals -- no wrench/pliers/vise substitute will do the trick; (2) the shaft seals have metal washers inside the rubber/plastic -- when you're removing the old seals, you might need to chisel (hammer and small flat head screwdriver) the old seals out instead of just pulling out the corroded rubber which will leave the old metal behind; (3) if your time is valuable, try to diagnose all the likely sources of your problem and buy the parts to repair at once rather than doing piecemeal like me. Took me 2 weeks and two complete tear downs to finish a repair that should have taken me an afternoon. I love my local Appliance Parts guy -- he's knowledgeable and usu. has what I need or can get it fast and I like supporting local brick and mortar -- but if time is important to you, taking advantage of online companies that allow you to return what you don't use may save you time.
Was this instruction helpful to you?
Thank you for voting!
Washer was leaking underneath machine
While taking apart my washing machine to clean the plastic basket I discovered the 3 main seals down the agitator were completely disintegrated and water was leaking onto the motor and onto the floor. The seals are a tight fit but slide into place easily with lubrication. When putting everything back together a bit of lubrication will be necessary as well. The leak is gone and my nearly 30 year old washer is working as well as the day it came off of the assembly line.
Was this instruction helpful to you?
Thank you for voting!
Washer vibrates excessively on spin cycle
I followed the online instructions to remove the shell and attempted to remove the drum, but not having the special wrench to remove the special nut, tried using a screwdriver and hammer, which failed to loosen the nut. I then started examining the the undercarriage and saw that I could replace the springs without removing the tub and did that. In the course of replacing the springs I discovered I could also access the wear pads by lifting the drum off of the undercarriage and placing a block to hold it above the pads. I was able to pop the old pads out by tapping underneath them with a hammer. The new pads were then installed and the weight of the drum popped them in. It was necessary to lift the drum assembly three times for each of the three pads.
Was this instruction helpful to you?
Thank you for voting!
- Customer:
- leonard from phil campbell, AL
- Parts Used:
- 285744
- Difficulty Level:
- Really Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Pliers
tub oscillation
placed washer on side and installed new pads
and returned washer upright
and returned washer upright
Was this instruction helpful to you?
Thank you for voting!
- Customer:
- michael from princeton, TX
- Parts Used:
- WP3363394
- Difficulty Level:
- Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Pliers
washing machine not draining
Tilt machine on its side,snap off the two retaining straps and remove the pump and sanded the shaft on the electric drive motor to remove rust ,Install new pump and retaining straps and unit now running great.
Was this instruction helpful to you?
Thank you for voting!
- Customer:
- Kim from West Liberty, OH
- Parts Used:
- WPW10080230, WP63292
- Difficulty Level:
- Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Screw drivers, Wrench (Adjustable)
Replaced ring that broke and washer that was bent on the edge.
Took the agitator out and gearbox off unhook wires from motor and take off water pump, replaced the parts and put back together. Pretty easy to fix. However, I still haven't got my problem fixed. Originally the washer wouldn't spin after the rinse. I put on a new coupler and it worked for a few loads, then something smelled hot and started stinkin the house up so I opened the washer lid and smoke rolled out. Turned it off. Took the moter off and checked it and it would barely turn at all. Replaced the motor with a new one. Still wouldn't spin. Put on a new clutch assembly. Still wouldn't spin. Bought a new capacitor thinking that would do it. Still don't SPIN!!! (The ring and washer I replaced was just a casualty, not any of the problem).
Was this instruction helpful to you?
Thank you for voting!
- Customer:
- David from Amity, AR
- Parts Used:
- 285805
- Difficulty Level:
- A Bit Difficult
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Pliers, Screw drivers
Crossed threaded plastic on old valve was leaking
Removed screws on top of machine to remove the control unit out of the way. Then used large regular screw driver to pry out the two clips that hold the back of the washer tight to the top frame. This allows the back to come away from the machine enough to get the water inlet valve free. Didn't have to remove the bolts at the bottom of the back of the machine (they were pretty rusty) Just removed the single screw holding the water inlet valve in place, slid it down and away from the back cover and could fish it out to the side and disconnect the hose (with plyers) and slide off electrical clips (make a note of which clip goes to which valve.) I removed the part first so I could make sure I was ordering the right one. When the part came (very promptly by the way) it went back together easy. Only question was regarding reinstalling the wires since I didn't mark which way they went. I knew which one went on the Hot and Cold but didn't know if it mattered which clips went on each terminal. Figuring it was AC guessed it didn't matter so put it together the way the connectors seemed to want to lie naturally. Put it together making sure no hoses or wires where pinched or rubbing against sharp edges. Replaced the rubber washers in the hoses and made sure the hose connectors turned freely (they had been rusted a bit and didn't turn on the hose freely and I think this was the start of the cross threading problem) This time the hoses went back on very easily, screwed them hand tight not forcing anything at any time (DIDN"T USE PLIERS!). Tried water and no more leaks. Washer filled faster also, think this was because the screens on the water valve were plugged. I'll have to remember to take the hoses off and make sure the screens are clear every couple years or so. If you are having slow fills, suggest you check this first before tearing in to the machine.
Was this instruction helpful to you?
Thank you for voting!
- Customer:
- Craig from Plano, TX
- Parts Used:
- 285790
- Difficulty Level:
- Easy
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Pliers, Socket set
spin cycle was not working / poor
Unplugged the appliance. turned off inlet water and removed hoses. popped the cap off hiding the bolt that keeps the agitator in place and pulled the agitator off. tipped the washer on its front . disconnected the Wire harness. removed the 3 bolts that hold the pump, motor,clutch, (drive assembly in other words). pulled the Drive assembly out of its resting spot removed the bad clutch and replaced it with the new one. then reassembled in reverse order.
Was this instruction helpful to you?
Thank you for voting!
- Customer:
- Richard from Russell, MA
- Parts Used:
- W10335056
- Difficulty Level:
- A Bit Difficult
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Pliers, Screw drivers
No water was coming into the washer
Before I start, I should clarify that before I replaced the water level pressure switch I replaced the water inlet valve (aka solenoid). Past experience had taught me that the solenoid was a likely cause, I never thought about the water level swtich. Replacing the solenoid was 75% of the time involved, only because I had to disconnect hoses and figure out how to get to the solenoid. When that didn't solve the problem the likely culprit was the water level swtich so I didn't even test it I just changed it. I'm not sorry I replaced both parts. The gunk that had blocked the filters to the solenoid would have caused problems soon anyway. Replacing the water level switch took 15 minutes or less because it was so easy to access. Washer loads fine now!
Was this instruction helpful to you?
Thank you for voting!
Washer was leaking.. determined it was center gasket
Completely dismantled washer per video , replaced gasket and spanner nut, then re-assembled washer. I’m a 58 year old female. It was tough. Main issue was that video was for dif. Model washer. Had to figure out some things myself.
Was this instruction helpful to you?
Thank you for voting!
- Customer:
- Ralph from Newbury Park, CA
- Parts Used:
- 285785
- Difficulty Level:
- Easy
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Pliers, Screw drivers, Socket set
Washer would not spin a full load.
!. Removed agitator from inside
2.Removed outside cabinet
3 Removed pump, motor, and transmission.
4. Slid the entire drive unit out of the tub from the bottom
5. Removed the clutch assy. and installed new.
6. Reverseed the procedure to re-assemble.
2.Removed outside cabinet
3 Removed pump, motor, and transmission.
4. Slid the entire drive unit out of the tub from the bottom
5. Removed the clutch assy. and installed new.
6. Reverseed the procedure to re-assemble.
Was this instruction helpful to you?
Thank you for voting!
- Customer:
- Miguel from San rafael, CA
- Parts Used:
- WPW10358149
- Difficulty Level:
- Easy
- Total Repair Time:
- Less than 15 mins
- Tools:
- Wrench (Adjustable)
My drain hose had cracked and was leaking.
Once I finally found the part I needed, the repair was very simple and took only a few minutes. Thanks to the very helpful operator to walk me through the diagram to find the corresponding number for the part. I really appreciate your help!
Was this instruction helpful to you?
Thank you for voting!