41748106700 Kenmore Washer - Instructions

The instructions that come with parts say to pull pins out with pliers. not much room to do that. I used hammers and punches where I had access and prybars nail puller an hammer to offset where the water outlet was in the way. I used a short handle hammer to install three of the pins. The third I used a prybar and spacer blocks.

The video was most helpful, and the left shock replacement went as shown. The sucker punch was getting to the right shock - much harder.
First notice video has washer on a stand. How nice to have had it up on a table. LOL As it was I tilted the machine back with a 6 inch block under the front. Still a bear to get to the shock, but w/ patience, doable even though you are flat out on the floor.
The old shocks were so bad that the pistons fell out once it was removed.
It takes some strength to get the pins through the new shocks, and as I have a weak left hand I had to resort to using a C-clamp to help. If I could have gotten my right hand in there I may not have needed it. Right hand did have to hold the clamp as it had to just catch the side of the pin hole since the pin is pointed and sticks out past the mounting bracket when seated.
I also ordered a spring but they both were still good.

Very basic replacement- 2 screws in and out. The part did not come with screws to be sure to save them if you remove the broken part ahead of time to make the process smoother.

As others have mentioned, it was pretty straight forward although a bit finicky to get into the tight spots to press out the pins. The little piece of 1x4 block helped press the pins back in. For the right side shock, I had to undo the large rubber hose at the bottom of the drum and also had to remove the sheet metal shield in the back to allow clearance for the pin to come out. There's only 2 screws holding it in so again, not too hard to do.

Removed front panel, used socket to compress lock tab on plastic pins holding shocks. Still taks a little effort to get them out. The one behind a plastic drain canister is a proble as there doesn't seem to be a good method for moving that canister. I think that's why the spare pin is provided.

Sadly, my case was one of the lower percentage where the problem is in the rear bearing area. The shocks were, the top support springs were good but the rear of the washer drum was shot. Opted to replace with new washer rather than go through the much longer repair with the almost $300 in parts.

Pulled the locking pins out, replaced the shock absorbers and re-installed the locking pins. I used Channel Lock pliers to remove and replace the locking pins. i used a deep socket to hold down the tab on the locking pins so they could be pushed out. The new shock absorbers came with installation instructions.

I replaced both shocks, as both shocks were broken! Keep in mind that Parts select packages them in pairs. I order 2 packages or 4 shocks, guess I have another pair for ~ 5 years from now. These are located under the front bottom panel, so no need to isolate water lines or even pull this sucker away from the wall. Tight clearances are the only factor from making this really easy. Use some Vaseline to assist inserting the new plastic pins.

The front lower access panel pops off with two Philips head screws. From there, the white pins holding the hold broken shock absorbers can be removed by pressing their locking tab down and pushing them free of the bushing.

After pulling the old, broken items out, the new ones are reinstalled the same way: place the metal end towards the drum, push the white pin through the bushing (only one way is correct) and you're almost done. Reinstall the front panel and get back to having a quiet washing machine!

Removed the 4 screws holding the top on. Pulled top forward to release front catches and stood top up out of way. Removed 2 screws holding door lock. Could not unplug wire plugs from door lock because wires too tight. Removed 2 screws holding lower front panel and removed panel. Pulled door lock down and unplugged old lock and plugged in new lock. It was easier to position door lock to reinstall screws by working from top, so top removal wasn't a total waste of time. Reinstalled front panel and top. Machine works.

Just like the video said in the parts menu remove front of washer remove 2 screws remove 2 hose clamps replace pump replace 2 screws replace hoses and clamps and front door to washer done

The instructions that came with the new shock absorbers were very detailed and walked me through the repair step by step. The new shock absorbers are much better quality than the old tube style shocks.

I replaced both shock absorbers that hold the drum on a front loading washer. They both snapped at the base and have since been replaced by a different style shock absorber. There are 2 pins that hold each part in place. I took 5 minutes to replace 3 pins and about an hour to replace the last one, which was in a very tight spot. After much sweating and swearing, I managed to get the pin back in. Was it worth it? ABSOLUTELY! Partsselect.com is a dream for straightforward repairs. This is the second repair I have done on this machine (which is less than 5 years old) and both repairs have cost less than $30.

just unscrewed the old one and put a new one on.
I bought two just in case this one breaks too.

easy repair. I went to the back of the washer and removed the two(?) screws that held the top panel on. Then moved to the front of the washer and unscrewed the two screws in the door frame holding the lock assembly. Pulled it up and out from the top of the washer and disconnected the three wire connections. Then I just reversed the process with the new part. It all worked great. This website rocks...
Phil
Jax, FL

Tilted the washer back to take the 2 screws off the bottom to remove bottom plate. Took the 2 nut screws from the bottom of the face plate so that the front of the washer would pull slightly out from the bottom. Removed the 2 screws from the door stricker plate which allowed the door lock assembly to come out through the side of the washer. Unplugged 3 plugs, plugged the new switch in and slid it back into place, put the 2 screws back in to hold it. Reattached the front and the bottom plate. And bingo done. It worked and saved us about $245.00. Very happy!!!