11021202010 Kenmore Washer - Instructions

I removed the fabric softner dispenser,removed the inner cover,removed the 1/2" bolt holding the upper agitator to the lower agitator and pulled the upper agitator up and out.Remover the cog holder from inside the upper agitator and replaced the old cogs with the new.They simply set loosely in the holder.I then reversed the process of putting the agitator back and bolting it in,inserted the small cover and dispenser.The entire job took about 5 minutes at most.

The dogs (directional cogs) cause the upper portion of the agitator to turn in one direction only. The clothes don't get clean unless this happens.

The material the dogs are made of wears out in a few months of use.

I buy 4 packages of them at once, every few years.

Pull off the inner cap, unscrew the bolt, remove the old cogs, put in the new ones, reverse the disassembly process and away we go.

Pulled cap off top of agitator, loosened bolt down in center of assembly and pulled collar up with pliers.
Removed old dog ears and replaced. Need to be extra careful on direction of dog ears.

Very simple; even a cave man could do it!

Pulled up and removed the fabric softner dispenser. Then I pulled up and removed the cap barrier to have access to the screw. Removed the screw and pulled up the cloths mover. Tunrned the cloths mover over to remove the bearing cam to remove the broken agitator cogs and replaced them with the new ones. I held the bearing cam with my right hand and held the cloths mover with my left hand turning it slowly with my left hand and lightly pushing down with my right hand until the cloths mover made contact with the grooves of the shaft and it sunk down on the shaft. Replaced the screw and washer then the cap barrier , next the fabric softner dispenser. Took 10 min. to complete the job. Now my washer runs like new ! Plus, I have a happy wife!

Washer stopped agitating. I removed the clothes softener cup on top of the agitator by grasping and pulling up, inside the agitator I removed the inner plastic cap by grasping the 2 finger tabs and pulling up. There was a plastic retainer assembly with spring instead of the 7/16 nut referred to in other posts. I used a long 1/2" ratchet extension to remove the plastic retainer assembly, removed the top half of the agitator and replaced the cogs, then replaced the agitator, plastic retainer assembly with spring, snapped the plastic cap back on, and replace the clothes softener cup.

Removed top portion of agitator to expose the nut which held it to the shaft and removed the nut with a socket and ratchet. Removed the entire agitator and carefully took apart the plastic part which held the old directional agitator cogs (4 of them) and removed them and replaced with the new ones which I had ordered. I then reassembled the agitator and dropped it in place and fastened & tightened the one nut which I had removed earlier. The entire process probably took about 10 minutes and we immediately tried the washing machine and observed that the top portion of the agitator was turning exactly as it was supposed to and I am extremely pleased that I was able to make the repairs myself. This was a very pleasant process and I would highly recommend your business to my friends and relatives. Thank you very much for your efficient help.

Sincerely,

Ken Lancaster

I removed the center cap from the agitator, which then exposed an inner cap with rubber seal. These were both easily removed with no tools... just a slight pull. Then the center screw was exposed. I removed that "one" screw and pulled the upper agitator assembly off. The old dog ears literally fell right out. I simply ensured that I placed the new dog ears in the same direction as the old, which is not hard to remember because the little housing piece that holds them is molded in the angle of the ears. Putting it back in took the most time because the new ears can easily fall out. In order to overcome this I had to assemble the pieces that had been removed and carefully put them back in place. At that point I had to manage to get the screw back into position and tighten it up. I put the inner cap with seal back in place and then the agitator cap... Done! It's an old machine but works great with a simple repair. The dog ears were so inexpensive that I purchased two sets. Great site!

Took the cap off the agitator, loosened the nut with a wrench, and pulled the agitator out. The agitator pulled apart easily, revealing the piece containing the dog ears, which were clearly worn out. Simply replaced the dog ears and reinstalled the agitator. Piece of cake!

I just took the bolt out of the top of the agitator which allowed me to pull the agitator straight up. Then I turned it over so the sleeve that the cogs go into could fall out. I took the old cogs out, put the new cogs in, held it upside down and lowered the agitator down onto as to not move the cogs. When it was all situated correctly I held it by the bolt as I turned it upright. Then I just lowered it back down in place inside the drum and tightened the bolt back down. Done.
The washer works just like new.

First take the top cover off, second using socket to turn the nut loose at the center, then removing the plastic holder which has four directional cogs in it, replacing them with new one.

Removed the agitator assembly with a socket wrench and extension, replaced cogs, reinstalled assembly...took about 10 minutes because I dropped the assembly once, and had to reassemble it. An absolute "piece of cake."

got the parts from parts select and got the machine repaired quickly
what a savings
repair man would have been over 100 dollars
the shipping was more than the parts but I saved greatly with no repairman
love your site and the great savings
i really loved my washing machine and hating to lose it
was so satisfied that I could save it after all these years
thanks

With the help of a You Tube video, which was watched first, then when the parts were delivered, the video was watched again, then we played the video back and paused it after each section was done so we could make sure we were doing the repair correct. The one thing I will mention that the video doesn't mention to do is, before taking the agitator out of the washer, put a mark somewhere on the agitator to tell you which end is the top. Just remember that the top( cap ) will be off, so that will not work. Otherwise it was a good, easy fix

Could be done in place, but it's easier to pull the full agitator assembly out first, and work at a table. Remove the fabric softener dispenser, then the plastic cap below (with rubber o-ring)- both pull out by hand. Reverse the now visible bolt with an extended 7/16" socket and pull the cog housing up and out, gripping with gentle pressure with pliers ( locking plastic tabs make this piece impossible to remove by hand). Once the housing is removed it's easy to separate the two halves with your fingernails and replace the cogs. I was able to reassemble everything and push it back down into the drum in about two minutes. Piece of cake- I highly recommend anyone with a tool box do this himself.

basically pop off the top spindle cover, reach in and pull off the water cap from the agitator cog cover, unscrew the bolt holding the cog holder and pull the agittator assembly up and off the machine. Remove the piece holding the gogs in place and replace cogs making sure to put them back in the same direction as they came out. Turn the agitator upside down and stick the piece holding the cogs in and snap it in. Replace all components in reverse order they were removed, and there you are. Works great.