11015954401 Kenmore Washer - Instructions

I followed the online instructions to remove the shell and attempted to remove the drum, but not having the special wrench to remove the special nut, tried using a screwdriver and hammer, which failed to loosen the nut. I then started examining the the undercarriage and saw that I could replace the springs without removing the tub and did that. In the course of replacing the springs I discovered I could also access the wear pads by lifting the drum off of the undercarriage and placing a block to hold it above the pads. I was able to pop the old pads out by tapping underneath them with a hammer. The new pads were then installed and the weight of the drum popped them in. It was necessary to lift the drum assembly three times for each of the three pads.

While taking apart my washing machine to clean the plastic basket I discovered the 3 main seals down the agitator were completely disintegrated and water was leaking onto the motor and onto the floor. The seals are a tight fit but slide into place easily with lubrication. When putting everything back together a bit of lubrication will be necessary as well. The leak is gone and my nearly 30 year old washer is working as well as the day it came off of the assembly line.

Washer was leaking -- in part from hoses that had loosened over time due to unbalanced loads and age, and partly from a worn pump -- and not agitating/spinning properly. Fixed hoses, replaced pump and clutch. Unfortunately, when I pulled apart direct drive to replace clutch, the drive shaft started leaking because old seals worn and compromised on disassembly. Have to give credit where due -- YouTube invaluable here -- pulled and disassembled drive shaft, removed old seals, replaced and reassembled. Time consuming, but if you keep track of where things go, not too bad. 3 things I wish I knew in advance: (1) for an old washer you definitely need a spanner nut wrench (like 15-25 bucks online) to remove the spanner nut so you can pull the basket and get to the seals -- no wrench/pliers/vise substitute will do the trick; (2) the shaft seals have metal washers inside the rubber/plastic -- when you're removing the old seals, you might need to chisel (hammer and small flat head screwdriver) the old seals out instead of just pulling out the corroded rubber which will leave the old metal behind; (3) if your time is valuable, try to diagnose all the likely sources of your problem and buy the parts to repair at once rather than doing piecemeal like me. Took me 2 weeks and two complete tear downs to finish a repair that should have taken me an afternoon. I love my local Appliance Parts guy -- he's knowledgeable and usu. has what I need or can get it fast and I like supporting local brick and mortar -- but if time is important to you, taking advantage of online companies that allow you to return what you don't use may save you time.

Completely dismantled washer per video , replaced gasket and spanner nut, then re-assembled washer. I’m a 58 year old female. It was tough. Main issue was that video was for dif. Model washer. Had to figure out some things myself.

1. Read a repair manual that I bought several years ago for this model. Pictures and notes for removing control panel and back cover of washer were very helpful. Replacing the lid switch was easy as long as you have the lid open when locking it down. The control valve was easy and I swapped out wires one at a time to make sure I didn't swap hot for cold. I then removed valve and locked down new one. Reversing the control panel and back skin were easy with a second set of hands to hold the back panel in place while installing two bottom screws. The parts resolved the problems.

placed washer on side and installed new pads
and returned washer upright

Tilt machine on its side,snap off the two retaining straps and remove the pump and sanded the shaft on the electric drive motor to remove rust ,Install new pump and retaining straps and unit now running great.

Took the agitator out and gearbox off unhook wires from motor and take off water pump, replaced the parts and put back together. Pretty easy to fix. However, I still haven't got my problem fixed. Originally the washer wouldn't spin after the rinse. I put on a new coupler and it worked for a few loads, then something smelled hot and started stinkin the house up so I opened the washer lid and smoke rolled out. Turned it off. Took the moter off and checked it and it would barely turn at all. Replaced the motor with a new one. Still wouldn't spin. Put on a new clutch assembly. Still wouldn't spin. Bought a new capacitor thinking that would do it. Still don't SPIN!!! (The ring and washer I replaced was just a casualty, not any of the problem).

Unplugged the appliance. turned off inlet water and removed hoses. popped the cap off hiding the bolt that keeps the agitator in place and pulled the agitator off. tipped the washer on its front . disconnected the Wire harness. removed the 3 bolts that hold the pump, motor,clutch, (drive assembly in other words). pulled the Drive assembly out of its resting spot removed the bad clutch and replaced it with the new one. then reassembled in reverse order.

I thought that the lid switch was the problem why the washer would not perform the drain or spin cycle. I broke the lid switch by moving the wires around. I rigged it so my daughter could use it by screwing a screw in the switch til the new one came in. After a few days, the machine stopped working again as stated above with the motor. I purchased a new Whir-pool washer for her and later found a white wire that connects to the electric motor was burnt around the connector in that only one tiny wire was still attached. I reconnected the wire in the connector and the washer started working again.

First I removed the plastic panels on each side the control panel. Each side was secured by a phillips screw. Once the screws were removed the side panels were easily removed. I tilted the panel back to the rear of the washing machine to expose the lid switch. I first took a picture with my camera phone to ensure installing the switch correctly. I removed a small screw that secured a green ground wire. The lid switch was removed by lifting the plastic catch with a flathead (or slot) screwdriver and uplugging the switch. Reverse the steps and install the new switch. Secure and tighten the green ground wire. The lid must be lifted to properly seat the lid's guide arm into the lid switch. Replace the side panels and tighten the phillip screws. Test the wash cycle using a low water level. It took me 5 minutes to install this part. I am a attorney not a mechanic.

After uplugging and removing the hoses from the back of the washer, 1 - Removed four screws that secure control panel to top of machine and tilted panel toward front. Disconnected wiring plugs as req'd to gain more access. 2 - Removed the two gold colored clips that secure the top to the lower sheetmetal housing and tilted the lower housing away from the back of the machine. 3 - Removed the shield that is clipped to the back just above the inlet valve assy. 4 - Removed the hose clamp from the valve, disconnected the four wires to the valve (note their position), Removed the single screw that secures the valve assy to the back and removed the valve assy. Installation is reverse of above.

Unplug machine then removed two screws from the back of the control panel so that the panel could be removed from the top of enclosure. I then removed the two spring clips that fastens the enclosure to the back panel of machine. Stand in front of machine and tilt enclosure back towards you, this opens up the machine to get access to the inlet valve. Remove all electrical wires and the water hose at the bottom of the valve. There was only one bolt that attached the valve to the back panel; remove it and replace water inlet valve.

Took an educated guess it was the lid switch and after playing with the switch got it to work. Ordered new switch. The hard part was to find the model number and thanks to customer service sticking with we. we found the info and was able to come up with a part number. Re placing the switch is very easy but I had to remove the cast after trying to open the machine the wrong way. So a little body work. I also found the frame was cracked and with a fender washer on the other side of the front feet was able to fix that. Washer run great a lot is a lot quieter.THANKS!!

First unplug the washing machine.
Then used a putty knife pushed under the endcap area to release the clips holding the top console down, then lifted the front of the console and tipped it back. Held it in that position with a short piece of wood.

The lid switch was visible right there on the left. Then unplugged the switch, removed the metal screw holding the ground wire, pressed the locking tab on the switch, lifted the washer lid about 3 or 4 inches, and removed the switch. Installation was the reverse procedure. Total time about 10 to 15 minutes.